I have stayed at Sunset Resorts on two occasions, most recently in September 2012 for a week. We stayed through Interval as a time share week. As we were not staying as a hotel guest, our services were limited. We were to receive daily garbage collection and only one mid week service. During the daily garbage collection, not all garbage was collected. I had to remind them that there was other garbage in the bathrooms to be collected. We had to go ask for a kleenex box to be replenished. We were entitled to mid week maid service. I am really not sure what they did. They do not clean or exchange towels (we washed all towels ourselves); they do not change linen and we kept the resort in good condition so this was confusing. Then we found it appalling that an envelope was left to give a tip.

If you used any extra towels or linen, there was a sign that indicated you would be charged $25. If you left any marks on the towels (ie. make up) you would be charged $25. The towels we received were old and with ragged edges so I found this interesting.

The resort itself is older, weathered and adequately maintained. There was a stairwell with boxes around, and generally dirty. Inside the resort, there are almost no services. There is an old gym, a small room with a pool table and another room with couches and a flat screen tv which I am not sure why it is necessary when you have a full living area and tv's in your own suite. If you want to use the pool/ hot tub, you need to pay $25. I was shocked by this.

In the suites, there is much renovation needed. The towel rack in the bathroom was falling off; an outlet in the kitchen was loose and as far as I'm concerned...dangerous. The carpets were stained; the linen and towels old; sparse supplies in kitchen and furniture was scratched and old in some rooms. The mattresses in some rooms were squeaky and needed replacement. Some rooms had no drawers at all which we could not understand. The master bedroom had only one night stand with two small drawers for your clothes. The third bedroom does not have a window and was stuffy and hot even with the air on.

I do love Canmore and this hotel is ideally located. This is truly a positive! On the other side of the street, hotels have to contend with the train rails behind them. This is not the case on the side this hotel is on. It is a quick walk to the main downtown area and easy access to highway to enter the provincial park.

Our room faced the balconies of another resort and a parking lot. The other side does give a better view and you will see some of the mountains. Make sure and ask for that view if you decide to stay there. The suites are fairly spacious despite they need cleaning, dusting and more furniture and newer furniture.

This resort has given up and does not seem to cater to their clients much anymore. Our experience in 2010 was more positive.