My wife and I had this room for the Canada day long weekend. It was a gift from my parents, and at the given time, was the cheapest available.
When I checked in, I was told that I had to pay to use the pool facilities. In any hotel I've ever stayed in, I've never had to pay. Never. Period. The fact that I had to pay at a resort kind of left a bad taste in my mouth. We were told there was underground parking, but our card didn't work, so we had to go back and get the password to get in. The fellow at the front desk didn't care, he just fed me some bullcrap and sent me on my way.
Our room was like any other room, so I can't fault them. That weekend, I had a horrible cold and I'd ended up using the entire box of kleenex the first night. I'd set the empty box ontop of the bathroom counter so they'd be able to put a new one in when they came that afternoon. Well, we came back that night, and nothing in the room had been touched except for the garbage and the 'tip envelope' on a counter. It almost seemed as if they looked for a tip, found none, and left without doing anything else. The towels weren't replaced (they were ripped and stained to begin with) either.
Now, whenever I'm at a hotel, I tip on the last night based on the service. I'm not going to tip to get service, that's just ludicrous. The next day, I headed down to let the front desk clerk know about it. Once again, he didn't seem like he really cared. He phoned the head of housekeeping who informed us that the towels were done every second day. He once again fed us some bullcrap riddled with apathy and sent us on our way.
That night, we came back, the bed was done, fresh towels, everything that you'd expect. They left a note saying that 'first day/everyday service was for garbage, general tidying, and making the bed. Second day was for replacing sheets and towels'. So she says that the first day was for making the bed, yet they clearly didn't?
For the amount that was being paid to stay there, the service was ridiculous. Nothing was touched the first day except for the trash bin, the clerk didn't seem to care at all, services that would normally come with the room had to be paid for, it was ridiculous.
I'll say this, don't bother with Sunset Resorts unless you plan on staying for a timeshare for an extended period of time. Go somewhere else, don't waste your money here. It's not worth it.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 30, 2012
Thank you for your honest feedback. While we are sorry to have received it, we appreciate the opportunity to learn from it and to connect personally with you.
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Sunset Resorts does not have a pool on site however, we are fortunate to have negotiated with the adjacent property allowing our guests access to their facilities for an additional fee.
A resort representative will be in touch with you privately to answer the remainder of your question's.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.