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“Christmas in Canmore” 4 of 5 stars
Review of Mystic Springs Chalets & Hot Pools

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Mystic Springs Chalets & Hot Pools
3.5 of 5 Hotel   |   140 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada   |  
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Ranked #6 of 33 Hotels in Canmore
Certificate of Excellence 2014
Winnipeg, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
40 helpful votes 40 helpful votes
“Christmas in Canmore”
4 of 5 stars Reviewed January 5, 2014

My Family and I stayed here from Dec 22nd-27th and couldn't have picked a better hotel four our needs. We brought our two daughters(2 and 4) and our dog. The property is beautiful and the rooms are well appointed.

Hot pool and hot tub were great however for the little ones outside temperature is very important as they are outdoors. That in mind the hot tub is always a great place to warm up. Maintenance was quick to attend to our needs as one tv didn't work and they very quickly replaced it..

Overall nice place and we had an enjoyable stay.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, January 24, 2014
Thank you jmx2 for bringing your family to Mystic and spending your Christmas week with us!!! So pleased to know that you enjoyed your stay with us and that we were of help to you when you needed assistance!! I will be sure to pass this along!! Please do come back soon!!! The summertime would be great outside temperatures for your little ones to enjoy the pool area more!!! Thanks again!!!
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270 reviews from our community

Traveler rating
    155
    70
    26
    10
    9
See reviews for
136
30
2
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Regina, Canada
Top Contributor
81 reviews 81 reviews
23 hotel reviews
Reviews in 52 cities Reviews in 52 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed January 3, 2014 via mobile

I do feel let down when a facility doesn't live up to its pictures, which was our experience at Mystic Springs.
Pros: decent location, clean, pet friendly, good supply and replenishing of kitchen and bathroom supplies, robes and pool towels provided, easy access if an on street parking spot could be found.

Cons: no insuite laundry, mediocre quality of construction and finishings(could hear every footfall next door), very limited number of TV channels, lack of storage space in kitchen cabinets, lack of square footage in unit which led to a cramped feeling overall, no designated parking which resulted in us having to park in a no park zone NY's eve(which is presumably why we had to pay $300/nt with a very restrictive cancellation policy)

  • Stayed January 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, January 24, 2014
Thank you LesleyWin for your comments about your stay and our property...without guests like yourselves we wouldn't know where we need to keep improving!!! We do have parking on the street, on the side of one block of buildings and around the back of another. Sorry you could not find one especially New Year's Eve (it is one of Canmore's busiest times). Not sure if you were informed or read your Welcome Letter but we also have a laundry area for all of our guests to use but unfortunately as you pointed out it would be nicer in the chalets. We really do appreciate all of your comments and hope that you will come back to stay with us in the future!
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Fox Valley, Sask
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 30, 2013

We stayed in Condo 133 and we had a wonderful time. Our condo backed up onto the heated outdoor pool and hottub. We just went out our patio doors and around on the walk into the area. The front desk help was great, since we got there in the dark and didn't know the layout of downtown or which way to go she directed me walking directions. And it is a short 15 min walk to downtown. She also gave me a card for a cab company if I so wanted. My family went skiing and I stayed behind.The condo was equipped with everything we needed for our 3 days there. I didn't bring any food that needed bbq'ing but if I had the shared bbq was by the pool area. They had even a plate of cookies there when we arrived. I didn't need housekeeping during our stay but they did offer and I told them it wasn't necessary. I would recommend this to others and would stay here again.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, January 24, 2014
Thank you CandiceDarcy for staying with us at Mystic during the holidays and we are so glad to know that you enjoyed our pool and your chalet!!! We hope to see you and your family again very soon!!!
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Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 11, 2013

We stayed at mystics springs Saturday to Monday for a quick weekend getaway. Great pet friendly townhouse, with ground floor access when we needed to get out for a walk. We even had a welcome gift for our dog! We didn't need second bedroom, but it is a bonus if needed for sure. Unlike other condos we have stayed in, wifi worked great! Small kitchen, but big enough for meal preparation. Would stay again for sure.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, November 19, 2013
Thank you LMacD and your dog for staying with us!!! At Mystic we value family and recognize that dogs are part of that too!!! Glad he enjoyed his welcome treat!! We hope that you come back again very soon!!!
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Canmore, Canada
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 24, 2013

Me and my husband was surprised when we entered our room because there's a bottle of red wine with a lovely note and there are 2 towels made of swan in the masters bedroom, it was very clean. The kitchen was complete for everything we need. The houskeeping was so nice , always have a time for their guest. we enjoy a lot ...even our friends. A lovely place like this is a perfect for a family occasion.......

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, November 6, 2013
Happy Anniversary and thank you for enjoying the little extras we did for your special occasion!! Thank you for sharing your special time with us at Mystic Springs!! We hope that you celebrate more anniversaries and special times with family at Mystic!!! We hope to see you again very soon!!!
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Edmonton, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 18, 2013

First time booking, we're looking for a two bedroom accommodation for ourselves and our daughters family of 4. fit the bill perfectly, 2 bedrooms, 2 baths, living room, and the best kitchen we have ever encountered. Only niggly was that there were only dishes for 4. Highly recommended!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, November 6, 2013
Thank you Jim B, friends and family is what we are about at Mystic so we are so glad your first time with us was wonderful!!! we hope there is a second, third and fourth time!!! we look forward to seeing you again!!!
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Edmonton, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 15, 2013

They were so welcoming to us and our pets...the chalets are clean, pet friendly, and ample room for our 5 family members...I can't say enough about how private and quiet our stay was with all the great amenities nearby...we will definitely come again...Thank You to everyone at Mystic Springs...

Room Tip: Any of the rooms are convenient to the pool and hot tub...loved it!
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, November 6, 2013
We love pets!!!! Thank you for bringing yours!! So happy to hear that you and your loved ones enjoyed your stay with us!!! Thank you from everyone here and please come back soon!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mystic Springs Chalets & Hot Pools

Address: 140 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Canmore
#6 Romantic Hotel in Canmore
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mystic Springs Chalets & Hot Pools 3.5*
Number of rooms: 44
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Also Known As:
Mystic Springs Chalets & Hot Pools Hotel Canmore
Mystic Springs Chalets And Hot Pools
Mystic Springs Canmore
Mystic Springs Chalets & Hot Pools Canmore, Alberta

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