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“Nice Chalets, beautiful views - Bad Check In Experience” 4 of 5 stars
Review of Mystic Springs Chalets & Hot Pools

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Mystic Springs Chalets & Hot Pools
3.5 of 5 Hotel   |   140 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada   |  
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Hotel amenities
Ranked #5 of 33 hotels in Canmore
Toronto, Canada
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“Nice Chalets, beautiful views - Bad Check In Experience”
4 of 5 stars Reviewed January 4, 2013

Overall our 2 night New Years Ski trip was pleasant at Mystic Springs. We checked in on December 30th, quite possibly there busiest night of the year. We experienced an 2 hour delay upon check in. This posed quite an inconvenience as we were traveling with two small dogs, we had no where to go on a very cold winters day. Finally when we were able to get into the room the cleaning staff did a very rush job. We called the front desk and they had the staff return to address any cleaning issues. Besides that, our chalet was very nice. We had a two bedroom layout. 1 master suite with washroom and a room with two double beds. Bonus, each room had its own tv. There were 3 tvs in total in our chalet. The living room, dining room and kitchen are also nice. We brought our own food to cook. The chalet had all the basic kitchen stuff, pots, pans, dishes, cutlery, dish soaps and clothes and a dish washer. However the table only had 4 chairs, so one of us had to sit at the counter to eat. The chalet also offered free wifi which was a bit slow but better than nothing. The pool was very nice and extremely crowded throughout our stay. Be careful as you exit the pool, we saw a couple people slip and fall because of the ice. The view of the 3 Sisters Mountains is so beautiful. Loved waking up to that. We skied at Norquay which is right beside Banff. Took us about 15 minutes to get there every day. Parking was free on the street infront of our chalet. Overall, I would recommend this chalet to families or couples visiting the area.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, January 23, 2013
Thank you for staying with us and for your understanding about the later check in. As it is our very busiest time of the year we did our best to accommodate everyone but we had some unexpected delays. We do apologize for this but are happy to hear that when you did check in you enjoyed your stay and our beautiful surroundings....we do hope that you will come back!! Thank you again!!
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232 people have reviewed this hotel

Traveler rating
    134
    58
    22
    10
    8
See reviews for
116
26
2
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Rochester, New York
Top Contributor
56 reviews 56 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 3, 2013

After many flights delays we arrived here at 4 am...to find our fireplace burning and a warm room to welcome us. These chalets are so nice...we really enjoyed the hot pool steaming outside our door as well as the hot tub. Everything you need is in your room...there are 2 grocery stores nearby and we were able to make our own meals each night. Bedrooms and bathrooms are upstairs...maid service is available everyday..people who work here are very pleasant. Complimentary DVDs are available to borrow from office. There is a game room for the kids. We thoroughly enjoyed our stay here. Only criticism was we were supposed to have bathrobes in our rooms for the pool, but was unable to obtain them...wasn't a big deal but they sure looked big and fluffy on the people wearing them!!

Room Tip: Ask for a room that has a view of the pool or the mountains
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, January 23, 2013
Thank you for staying with us and we are so happy to hear that you enjoyed your stay with us. We apologize that you did not have robes and we will make sure that the next time you stay with us you will have some!!! Thanks again.
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calgary
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 26, 2012

Spent 3 nights at mystic springs (dec 23 -dec 26). We had two units 117 and 118. Requested side by side and they were able to accommodate us. We did request it when we booked in November and to,d we might not be able to but they would try their best. We're very happy they could accomadte us. I found exchanging emails and special requests very simple. They were responded to within the same day.

This was not my first stay her but was a first for the rest of my family. We chose this place for a few reasons...close the lake Louise, 4 beds in each unit, pet friendly, cooking facilities and a great out door pool.

We were very happy with our stay. The staff were very friendly, helpful and responded quickly to any requests we had. They had nice touches like gifts for the pets, hot chocolate and cookie treats for guests checking in on the 24th. We asked if they would let us have one as our unit checked in on the 23rd. They were quick to deliver our kids treat too. They also had the outside of units simply decorated for Christmas, crafts delivered to the units on Christmas Eve as well as pre packaged turkey dinners available if wanted (we didn't use this service).

We used the outdoor BBQ on Christmas Day. A popular choice that day. One was broken down but people were friendly and came to our unit to let us know when they were finished.

The staff were quick to check on our tv when it wasn't working, provide extra robes, more towels etc. even on Christmas Day.

Location is great for pets as it has a great walking path behind the unit.

Suggestion to guests...bring slippers. Floors are a little chilly. We also like to bring a few old towels to throw down at the front door for boots and pets as there are no boot racks. Units have ski lockers. Would suggest maybe having boot/glove dryers. ( we brought our own). Kitchen is well stocked, only thing missing was a cookie sheet (brought our own). The one unit 118 did seem extremely chilly especially around the inside door. We place pillows around it to stop the chill. We just bundled up in the unit. But minus 30 everything is cold.

Would suggest this place for families and or multiple family getaways. We always enjoyed our stay and there always seems to some little touch that makes everyone happy especially the kids. We have found this at anytime of the year weather it be st paddys day, Easter or Christmas.

We will be back in march thanks again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, December 29, 2012
Thank you for bringing your family to stay with us during the holidays. We pride ourselves on making sure our guests are taken care of before and after they stay with us!!! Thank you for your very pleasant comments and we hope to see you again soon!!!!
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Tripcanuck12
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 18, 2012

This was our first time to the property, in fact we had never seen it at all. Right from the initial check-in experience we were very impressed. First, you check in across a desk with a very delightful staff member, no counter-barrier. The the wife really liked the room from her first step - and she is not easy to please. The rooms are very cosy and well appointed.

We dashed to the hot pool after a day of skiing at the Canmore Nordic Centre, a gaint hot pool (steaming away) and a sooothing hot-tub.

We really enjoyed the fact that you can walk right out onto the main floor, makes it handy to move your stuff around. And felt like a home more than a hotel room or chalet.

Mystic is marvelous

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, December 29, 2012
We are about surprising and pleasing our guests!!! So we are so glad to hear that we did!!! Thank you for enjoying our property and for taking the time to write a review. We hope to see you again very soon!!!!
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Calgary, Alberta, Canada
1 review
5 of 5 stars Reviewed December 18, 2012

My friends and I spent a lovely weekend in Canmore/Banff and simply adored this chalet!! We had the room at the far end of the hotel and were able to see the beautiful mountains out the side windows as we ate breakfast. The outdoor hot pools were fantastic and the service was exceptional. There was plenty of room for all 6 of us and it was so nice to be able to make our own dinner/breakfast. I/We will definitely be coming here again and recommending it to others!!

Room Tip: Try to get the room at the west end of the hotel. It has windows on the side that allow views of the...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, December 19, 2012
Thank you!!! Isn't Mystic a great place for a girl's getaway!! We are so pleased to know that you and your friends had such a great stay!! We hope to see you girls again very soon!!!!
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Edmonton, Canada
1 review
5 of 5 stars Reviewed December 11, 2012

I bought a voucher for Mystic Springs on one of those daily travel sites and was completely blown away by the "deal" that I had bought once I arrived! The chalet was perfect for me and my two kids - 2 full baths, 2 beds in the 2nd bedroom, full ensuite in the master and the main floor living space was terrific. The kitchen was very well stocked with cookware, etc. and the family room had a DVD player which was perfect for the kids. The outdoor hot pool could have been hotter but overall, we were extremely happy with the vacation. Even at full price, this hotel is a great deal!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, December 19, 2012
Thank you for staying at Mystic Springs! We are so happy to hear that you and your kids enjoyed evreything! Please keep an eye out for future deals at Mystic!!! We would love to have you and your family back. Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mystic Springs Chalets & Hot Pools

Also Known As:
Mystic Springs Chalets And Hot Pools
Mystic Springs Chalets & Hot Pools Hotel Canmore
Mystic Springs Chalets & Hot Pools Hotel
Mystic Springs Chalets Hot Pools
Mystic Springs Canmore
Mystic Springs Chalets & Hot Pools Canmore, Alberta
Address: 140 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mystic Springs Chalets & Hot Pools 3.5*
Reservation Options:
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