I spend about 4 long weekends in Banff or Canmore per year, and the Thanksgiving weekend was my first try at Mystic Springs. I went with grade-4 twins, my mom and myself.
While the accommodations are very nice (great dining area, decent living room, bedrooms, kitchen), I would never return to this accommodation (despite it being a good coupon deal). For starters, the outdoor pool, although heated, was FAR TOO COLD TO USE IN THE WINTER. My daughter's lips turned purple in 5 minutes and we were done. And the hot pool was broken and down for the whole weekend. In addition, there's some strange cable set up on the television that if innocently clicked an innocuous looking TV icon instead of another very similar icon, your living room TV is down for 3 hours. This was especially infuriating on our last night - when the weather was really cold, and we all wanted to hang out and be warm.
Also, there's no bathroom on the main floor, which is frustrating, and although this is considered a dog-friendly facility, there's very little grass to take a little dog out late at night for relief.
I rented this condo because of the pool - when you have 2 hyper young kids in the winter, this is no small concern. I'll go back to the Douglas Fir, the Blackstone or Tunnel Mountain Lodge anytime. I was totally disappointed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 16, 2012
Thank you for writing your experiences as it is very important for us to know when we haven't met expectations. This gives us a chance to learn and grow. So sorry to hear that you didn't enjoy your stay with us. Unfortunately the hot tub needed a part and because we are not in a bigger city where you can just get parts it takes longer to fix when these things happen as they have to be prdered and then shipped. It is unfortunate when some of our facilities break down but I assure you we do our best to rectify.....we hope that you will reconsider staying with us again and if you do wish to discuss this further please contact me firstname.lastname@example.org I do look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.