Overall I was quite dissapointed with this hotel. We booked it for the weekend for my Dad's birthday. I booked just based on what I read on the website and was quite excited as the place looked farily fancy. The price was also high so I assumed it must be quite nice. First thing I noticed is that it is not nearly as big as it looks on the website (all suites are the same). The used some creative photography to make things look bigger. It says it can accomodate up to 6 adults but neither the living room or dining area had enough seating for any more than 4 adults. There are only 4 chairs at the dining table. Also, it says it has gourmet kitchenware. It does not, and it seems there are a lot of things missing. Certain things like a small paring knife, vegetable peeler, or wine/bottle opener were missing. Had to peel veggies with a massive knife. The dishwasher was also not working and the dishes in the cupboard were dirty as a result. We had to handwash dishes. The cupboards in the bedrooms were falling apart. When my Dad opened the TV cupboard in the master bedroom the door fell off. Also, the BBQ's in the BBQ area are in major disrepair. They said they would have someone look at them the next day but they didn't. It woudlnt have mattered anyways as the BBQ's were so bad they didnt need repairing, they need entirely new BBQ's. Also, it says there is a private patio area for all the suites, which I was looking forward to as it was a nice weekend, this does not exist at all. There were a couple chairs outside of the front door and not enough room for more than a couple people, and the area was not private at all. Also, the hot tub was not working when we went. It is under renovations and it looks like it has been for quite some time. I know that the owners of this place also own the Solara resort and my understanding is there is some financial difficulty there so I think this explains some of the disrepair. I wouldnt have even minded but the website really made it seem like it was going to be so much better than it was so I was very dissapointed.
The pluses were that the staff were friendly and when I told them my complaints it seemed like they heard them all the time. They tried to do what they could to help. It was also very clean (with exception of the dishes).
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- Also Known As:
- Mystic Springs Chalets And Hot Pools
- Mystic Springs Chalets & Hot Pools Hotel Canmore
- Mystic Springs Canmore
- Mystic Springs Chalets & Hot Pools Canmore, Alberta