We were blown away by the hotel, the staff, and even the view from the windows. We confused our reservations and showed up a day early. The desk staff were exceptionally helpful in accommodating us and adjusting our reservations. The views from all the rooms are great - beautiful mountains on both sides. Our king room and bathroom were large and very nice and well maintained. The beds were very comfortable and the room came with a refrigerator. The breakfast was good but unfortunately in too small an area for such a large group of people. The breakfast staff were overwhelmed - too many people and too small a space, yet they were very efficient, always having a smile and nice disposition, and they did an excellent job considering what they had to deal with. The only downside at the hotel was there was only one elevator which became very busy during the mornings and waits were a few minutes at times. Overall, I would definitely pick this hotel again as a base for our several day adventure in the Banff/Lake Louise/Jasper area. It is much less expensive than hotel near Banff and Lake Louise but provided excellent accommodations.