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“We felt like at home” 5 of 5 stars
Review of Windtower Lodge & Suites

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Windtower Lodge & Suites
3.0 of 5 Hotel   |   160 Kananaskis Way, Canmore, Alberta T1W 3E2, Canada   |  
Hotel amenities
Ranked #17 of 33 Hotels in Canmore
Munich, Germany
1 review
“We felt like at home”
5 of 5 stars Reviewed August 29, 2011

I have spent the past weekend with my friend at the Windtower in Canmore, AB. The price was right and we had a nice clean suite. Service was very friendly and accommodating. from the very start on Friday. I would recommend Windtower to all my friends - right price, excellent service and very friendly staff. Well done.
Elena

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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376 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
Calgary, Alberta
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed August 22, 2011

First of all, expensive,stayed here last minute, every where else that was pet friendly was booked. Room was ok, nothing special. No a/c, very hot in room, hallway freezing. Very noisy, could hear every step taken above, and what time the neighbors alarm clock went off. There is a additional charge to park in their parking lot and Internet. For $250 a night, this should be included. Also if there is more then 2 people in your group, they will pay if you go to the hotel breakfast. The hot tub is pathetically small. Won't be back.

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 13, 2011

This hotel charges $140 per night for the basic room and for that we get a very very small dingy room that looks very tired. No airconditioning in the rooms although there is in the hall. We were told to keep the door of our room open to the hall to let some air in. Extra charges for the internet ($10) and the parking ($10). Please, it is Canmore and there is lots of parking around - other hotels do not charge for this "privilege"!

The place has potential but it really needs to get a reality grip!

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
4 of 5 stars Reviewed July 12, 2011

Awesome suite!!! Great to return to the hotel after a day's touring, nice to relax in the hot pool. Friendly and helpful staff at all levels. Stayed there last year and good to see the bigger televisions with dvd players in our suite. Breakfast was delicious. We will definitely be back.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laval, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 5, 2011

Pros:
This is a nice hotel with great potential.
Nicely located (5 min walking distance from center of Canmore).
Suites are nice with well equipped kitchen.
Quiet.
Comfortable beds
Free internet
Free parking in the street; otherwise, you pay;

Cons:
Too expensive; many similar hotels in the area are less expensive;
Cleanliness is irregular; very young inexperimented staff;
Service is questionable-understaffed;
Breakfast is included but below expected standards;
Not a real restaurant;

  • Stayed December 2010, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 2, 2011

We have stayed at other places in the Bow Valley, AB and found many of them that claim to be "2 bedroom suites" are ridiculously small; however this place was perfect for our family of 5. We had a king bed in 1 room, 2 twins on the adjoining and a pull out couch in the living room next to the fireplace. The space was probably about 1600-1800 square feet, so a great size for the price we paid. We will definitely be back on our next ski trip.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Alberta
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed September 17, 2010

The room was so dusty that my company sneezed most of the night. And although it is impossible to be conclusive, I became ill with flu-like symptoms later the next day as well, and I virtually never get sick.

The towels were in such an odd state that both of us spent an inordinate amount of time trying to pull the fibres from our face and body; for example, my face sported a white Santa Clause-like beard, and we never really felt like the webbing was removed.

In fact ‘all suites’ do not feature a fully-equipped kitchen, dining area, fireplace, sofa-bed, washer/dryer, and balcony the amenities as quoted on their website, which really is pushing the envelope towards false advertising.

I found that many areas were unclean. For example, both in the room and in the breakfast area (generally the only areas of the facility we visited), the dishes and utensils were not properly washed. I found this particularly unfavourable as we looked through many cups, glasses, plates, and silverware before we found items that were sufficiently free from debris.

The suite was extremely small, with most of the space wasted.

Then there’s the parking charge, which has been noted on other reviews

Finally, after more careful review of my bill from the stay, I see a 15% charge for a restaurant gratuity. I have not seen this charge before, and I am not fond of seeing it here. I appreciate the effort of the Windtower staff during this busy time of the day, but I resent any type of charge for something that is marketed as ‘included’. In such a market as the resort business, is it really that advantageous to nickel and dime the guests? I suggest that this fee is either disclosed to the guest in advance, or that the fee is not charged at all.

In conclusion, I understand that the Windtower may not be a full-fledged lodge/hotel, and is an arrangement for absentee investors and condo owners to obtain cash flow/recovery from a capital investment in the mountains, but I would expect better from a property that is billing itself as a seat of luxury in the beautiful mountain town of Canmore.

  • Stayed September 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Windtower Lodge & Suites

Address: 160 Kananaskis Way, Canmore, Alberta T1W 3E2, Canada
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #17 of 33 Hotels in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Windtower Lodge & Suites 3*
Number of rooms: 105
Official Description (provided by the hotel):
Welcome to the Windtower Lodge & Suites Nestled in the Canadian Rockies, we are situated in Canmore, which is considered Canada's mountain playground. We offer a wide variety of adventure and leisure pursuits. The property boasts cedar, stone, and log construction. A picturesque view of the mountains can be experienced from the hotel rooms and suites. We are pleased to offer our guests the choice of staying in one of our room or suite accommodations. All accommodations are designed to provide exceptional value and optimal comfort, whether your stay is business or pleasure related. To make your stay with us that much better, we are happy to offer a variety of on-site amenities and services such as the Fitness Centre and Outdoor Whirlpool Hot Tub. It is our delight to introduce The Wandering Elk, a quaint cozy breakfast spot adjoining our main lobby. Dine with us each morning for a tasty assortment of hot and cold breakfast selections. The Wandering Elk is also open for lunch and dinner, and features a variety of fare to suit every palate! Enjoy our patio with a fabulous view of Three Sisters, Ha Ling Peak, and Rundle Range. Your Pet is Welcome Too!We wish to extend a warm welcome to you and your pet at the Windtower Lodge & Suites. As a "Pets Can Stay Certified" accommodation provider, we would like to outline our basic pet policies and services for your reference and to make your stay, and that of our other guests, comfortable and pleasant. ... more   less 
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Also Known As:
Windtower Lodge And Suites
Windtower Hotel Canmore
Windtower Lodge & Suites Canmore, Alberta

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