We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“High hopes dwindled!” 3 of 5 stars
Review of Canadian Rockies Chalets

Save Saved
You added Canadian Rockies Chalets to your Saves list
Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Canadian Rockies Chalets
2.0 of 5 Cottage   |   1206 Bow Valley Trail, Canmore, Alberta T1W 1N6, Canada   |  
Hotel amenities
Toronto, Canada
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
“High hopes dwindled!”
3 of 5 stars Reviewed August 23, 2012

Canmore has natural beauty - for that we are thankful. We were assigned the Bear Den by a lovely Australian girl front desk person, room 104. I went back and requested a higher unit, but (when she inquired of her manager whom we could not see in another room), was told they had more bedrooms, and since our bedrooms faced the street (literally a hop, skip and a jump up to the main street) we were in a "premium" unit, even though it felt like we were underground and had no veranda except a subterranian "landing". I requested chairs for the patio, and had to wait 3+ hours for them to be placed outside.
The unit itself was "clean" - but dated. King bed was lumpy, but comfortable - for privacy, you HAD to keep both the front windows with the shades down, and the bedroom windows with the drapes drawn... so the view was "lost" and so was the natural light to the unit. Kitchen counter had damage, and the ancient coffee machine worked but was stained/old. Cabinets were the white melmac with the oak There was a walkway right in front of the patio and then a bit of an embankment up to the road - so NOT private. A local hospital was right across the road, should we have needed their services.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

96 people have reviewed this hotel

Traveler rating
    16
    32
    23
    15
    10
See reviews for
45
14
2
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
Seattle
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 22, 2012

Unit was spacious but not clean at all. Beds are like rocks and you wake up with pain.
In addition management is pretty rude as we had a need for an additional blanket for kids which was not honored. We moved out to adifferent hotel.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 15, 2012

We booked 4 nights - should have checked it out better - one side Trains RIGHT OUTSIDE 20 feet away from your window - the other side CONSTANT TRAFFIC so it is a loose loose situation. Could not get in before 4pm and had to check out by 10am on last day or PAY to stay until Noon. Check In Girl was Excellent but her Manager just sat on her butt in full view while the girl struggled with a family checking in that had credit card problems (BEWARE of the $250 Dammage deposit that "might' be returned to you IF they don't find damage) and language difficulties. we were next in line but it still took her almost an hour to check them in - with the Manager visable in back room - not even helping or smiling - just comming out and whispering in the girls ear if she disagreed with what ever she was saying. When it was our turn, it still took a half an hour. Only parking for one car. No maid service until Check out - only allowed ONE coffee filter if you go to front desk to ask for one. Our Chairs were falling apart. one so bad we wouldn't let anyone sit on it. the floors were sooo dirty our socks and feet were BLACK so we ended up wearing our shoes in the place. NO Air conditioning and it was sooo hot! The trains were so loud with the windows open you woke up every time they went by 3-4 every night - not to mention the ones in the daytime. We got bit by a big black ant that was in our sheets the first night! after that we all stripped the beds before we could sleep. to get any fresh towels you had to corral a housekeeper in the mornings - but they were great. You also had to take out your own garbage before you left --or maybe would be charged?? the "Master" did have a King Bed but it opened onto the vaulted livingroom with at half wall so no privacy there. Overall will NEVER go back but we don't feel so bad now since we only paid about $170 per night with Expedia. My suggestion is to find a place that is OFF the Train Tracks if you can.

Room Tip: Sorry - you are sunk - either you have Trains or you have the Main Road. we got the Trains and the u...
See more room tips
  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 9, 2012

We have stayed at the CRC 3 or 4 times now.... It's a hit or a miss whether you get a clean or 'not-so-clean' unit! We have stayed in a bears den unit- sub basement, 2 bedrms, no real views - we had to request that the cleaning staff come and clean the dried up vomit of the walls (left by the previous occupant) in the bathroom. - no real apologies but the receptionist came quickly and cleaned it up!
The next time we stayed was in a mountain retreat (yes, we did stay here again) 3 bedrooms- views were great, didn't mind the train passing through (got used to it very quickly and the kids loved seeing them -1yr old and 3yr old). Unit was bit ragged and not very well cleaned again - we have stayed in 'newer' self-catering condos in Canmore, they may be cleaner but they are smaller, more expensive and not walking distance to the grocery stores!
Our last trip was in a Cougar chalet - these are more expensive because they have an extra bathroom and seem in better condition than the other units we have stayed in... The trade-off was that the balcony was facing on to the road so we chose to sit inside and enjoy our glass of wine!

Overall, these units are reasonably priced, BUT because they are all owned individually then it seems that there is differences in the quality and upkeep of each unit- I think the housekeeping standards are pretty low, but the bedding seems clean and I don't mind wiping down surfaces when I get there. The location is great because you can walk to the supermarket or into town and I LOVE the French bakery across the road for fresh baguettes, pastries and coffee... There is also a spa and an English pub within a couple of minutes walk;)

Room Tip: I prefer railway retreats because of the views BUT they are on the rail track side so light sleepers...
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 10, 2012 via mobile

My husband and I booked this hotel because there was a room rate sale on. The place is obviously older but seemed fairly well maintained. We had a lower suite which felt a bit dark to me as the entrance was below ground level. On entering the suite there was an overall cozy feeling though there were a few things such as cracks in the kitchen counter and yellowing in the bathroom tub that detracted from it. There were also numerous stains on the living room carpet. The kind of place you would keep your shoes on. The deal breaker for us was the bed. It was so hard and lumpy that both my husband and I woke up with stiff backs the next morning. We won't be returning.

  • Stayed June 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 28, 2012

We stayed in the cougar chalet for one night and we loved the location and that we were all able to stay together (we were two families in there). What we didn't lik was that when we went to check-in at 4pm our room was not ready and the girl at the desk made no effort to empathize. When we did finally get our room, we were disappointed with the cleanliness. We understand that you get what you pay for so we were not expecting luxury however there was a lot of smudged walls, paint peeling, and the floor of the ensuite had hairs still on it. At least the bed sheets were fresh. The views are amazing and location is great. It's great place if you don't plan on spending too much time in your room.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 18, 2012

We stayed in Canmore at the Hotel/Condo as we needed a three bedroom property for a week.
The front desk staff were very helpful. The rooms themselves were very poorly maintained and very dirty and the room blinds were broken. The rooms were of decent size and the beds were comfortable.I had to wash the floors upon arrival and clean the bathtub. Trains came buy all the time but did not bother us too much ( room was about 60 feet from the tracks.)
The view from the rooms was nice ( unless you get a two bedroom where there is no View)
They had a good games rooms with a good quality pool table and an outside Hot Tub which was nice.
If you need a two bedroom I would stay at Banff Boundry lodge just outside of Canmore but much cleaner.

Room Tip: Three bedroom units have better view of mountains
See more room tips
  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Canadian Rockies Chalets? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Canadian Rockies Chalets

Address: 1206 Bow Valley Trail, Canmore, Alberta T1W 1N6, Canada
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #6 of 20 Specialty lodging in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Canadian Rockies Chalets 2*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Travelocity, Expedia, Tingo, BookingOdigeoWL, Venere and Otel so you can book your Canadian Rockies Chalets reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Canadian Rockies Chalets Canmore, Alberta
Canadian Rockies Chalets Hotel Canmore

Owners: What's your side of the story?

If you own or manage Canadian Rockies Chalets, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;