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“Fine hotel, little isolated” 4 of 5 stars
Review of Holiday Inn Canmore

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Holiday Inn Canmore
3.0 of 5 Hotel   |   1 Silvertip Trail, Canmore, Alberta T1W 2Z7, Canada   |  
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Ranked #13 of 32 hotels in Canmore
Athens, Georgia
Top Contributor
88 reviews 88 reviews
44 hotel reviews
Reviews in 52 cities Reviews in 52 cities
50 helpful votes 50 helpful votes
“Fine hotel, little isolated”
4 of 5 stars Reviewed September 22, 2013

The hotel is on the other side of the highway from the main town of Canmore. The restaurant was also closed when I was there over Civic Holiday weekend (and apparently is still closed according to more recent reviews), so you'll need to drive for food options.
I was grateful that rooms were available on points over a holiday weekend, so I don't know about actual price or value. As a IHG Platinum member, I received an upgrade to a loft suite, including a working hot tub. The loft suites are near the elevator and quiet. (There's only one set of guest elevators, making the other end of the hotel a walk.) It was very nice, except that the stairs are honestly a bit awkward - and the dresser at the top makes the corner tight. The jets were quite nice, though I wish I had a "special someone" to share as suggested on the hotel website.
I appreciated the guest laundry with wash materials available, even at a fee, and friendly service from the front desk. Though I wish the hotel had a restaurant, overall this is a fine place and I would stay there again.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa P, General Manager at Holiday Inn Canmore, responded to this review, October 27, 2013
Thank you very much for sharing your experience with others; your review allow us to keep improving our customer service. we hope that we can host you at the hotel once again in the near future.
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259 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Calgary
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 20, 2013

As my favorite hotel was booked and there were few vacancies anywhere else, I booked in at the Holiday Inn. The staff was friendly and it was very quiet, despite being fully booked.

I received a free upgrade, which was good as the price was no bargain. Unfortunately, the bathroom needed some serious help. The tub was clean but very old and there were many stains on the ceiling, including what appeared to be mold coming through.

I would hesitate to go back as I am sure there is a potential health issue here.

Room Tip: There are some great views if you are not overlooking the parking lot.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa P, Manager at Holiday Inn Canmore, responded to this review, September 23, 2013
Thank you for your feedback about your experience in your stay at the hotel. I can see that you have enjoyed our amenities and we are glad that we have met most of your expectations. We assure you that your comment about the bathroom ceiling will be address accordingly and that we act inmediately on that regards. We hope that we can host yor stay next time you are in town to show you that we really care about our customers.
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Brisbane, Australia
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 17, 2013

Stayed at this hotel in September. Hotel nice enough but no where near anything and during our stay the kitchen and bar was not working. Hence no food and hotel not near anything. Needed a car to be able to get anywhere.

Apart from that hotel nice enough but would not recommend.

Room Tip: stay at Banff rather than Canmore but if on a budget stay in the town of Canmore itself.
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa P, Manager at Holiday Inn Canmore, responded to this review, September 23, 2013
Thank you for taking the time to share your experience with others.Your thoughtful remarks are very helpful in allowing us to deliver the most excellent experience. I wanted to offer you my apologies for your experience with us. We will address your concerns accordingly. I look forward to welcoming you back as our guest soon.
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Calgary, Canada
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 16, 2013

The HI Canmore was booked for a one night getaway for my wife and I. A short drive from Calgary, a visit to a local spa and our plan was to spend the rest of the night inside, reconnecting and enjoying room service. PROBLEM, the on site restaurant is closed and has been closed for a month or more. Thus we have to leave the premises for food (did not bring appropriate clothing for dinner) and no room service. There goes our well planned night. Our issue is with Holiday Inn Website not updating this information. They may lose some customers but they would ensure that those informed would not be as upset as we were.

From the website:

""""""Open Daily:
Breakfast: 7:00am - 11:30am
Dinner: 5:30pm - 9:00pm
Lounge: 5:30pm - 11:30pm

Room Service

Just like every Holiday Inn, here at the Holiday Inn Canmore, we do room service right!

You can select the meal you desire from our carefully crafted Room Service Menu, and let us deliver, right to your room. """"""


So you can see how this might make someone who expressly wanted room service and reserved at a hotel with room service less than happy.

Luckily the Hotel Manager was able to see things from the customers expectations and why we were severely disappointed. She took the opportunity to secure our future business instead of losing us forever. Now she would not have had to have been placed in such a situation if the website was updated and accurate. I hope that Holiday Inn Canmore can learn that "honesty really is the best policy".

Holiday Inn: Clean, Modern decor, great beds and pillows. Hot Tub was luke warm and jets did not work.

As for Canmore recommendations:

Breakfast: Chez Francois

Lunch: Harvest Cafe

Dinner: Tapas Restaurant

Spa: Bodhi Spa

Places to stay: Stoneridge for longer stays and Holiday Inn Canmore for overnights assuming things are 100% operational.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa P, Manager at Holiday Inn Canmore, responded to this review, September 23, 2013
Thanks for sharing your experience with others. It is great to hear that we have met most of your expectations on your stay. I can assure you that we are looking into your concerns for the benefit of our future guests which includes you for your next stay at our hotel. Please do not hesitate to contact me directly next time your travels takes you back to Canmore, I will personally welcome you as our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Georgia
Top Contributor
170 reviews 170 reviews
49 hotel reviews
Reviews in 82 cities Reviews in 82 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed September 6, 2013 via mobile

We recently stayed for 4 nights while exploring the National Parks in the general area. Easy access to Canada 1 and a short drive into Canmore.

Our room was clean and well appointed. The staff was friendly and helpful. Beware of the luggage carts, they are the worse I have ever used. They were wobbly and hard to navigate.

Stayed August 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redwood City, California
1 review
5 of 5 stars Reviewed September 4, 2013

It was our first trip to Canada and Banff. Very impressed with the location, staff that are very professional, friendly and very helpful (thanks in particular to Ms Lys, Mr Hong, Mr. Osvaldo for all your tips and help, you made our stay really pleasant).

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 4, 2013

Stayed at this hotel for 2 nights when we were in the Banff area. Very nice hotel and good location. Only problem was that the restaurant was closed. Service was good and the front desk clerk recommended at great restaurant for us, The Iron Goat.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Canmore

Address: 1 Silvertip Trail, Canmore, Alberta T1W 2Z7, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Canmore
#7 Family Hotel in Canmore
#9 Romantic Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Canmore 3*
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Also Known As:
Holiday Inn Canmore Hotel Canmore
La Quinta Canmore
Four Points Canmore
Canmore Four Points
Holiday Inn Canmore Alberta

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