We had booked in advance for a Saturday night stay. We were informed of the 4 pm check in time. We arrived at 3:30 hoping to be accomodated earlier but there were no clean rooms in the hotel (!??!). Our Room wasn't ready until 5 pm! The thing that made our wait so painful is that my husband and I we're travelling with our 6 month old baby! Sitting in a lobby for an hour and a half was a less than desirable activity!
When we were finally given the card key to our room on the 2nd floor we had to travell down a long hallway with ripped, torn and wrinkled carpeting...a hazard to say the least. The entire length of the hallway was littered with soiled bedding and housekeeping carts.
My family settled in our room only to have someone knock on the door...because they hadn't finished cleaning the bathroom. Housekeeping came and went 3 times before we had any peace.
The room it self was small but basically clean (when all was said and done).
We tried to order room service at 9 pm on a Saturday night (the brochure said it was available until 11 pm) but were told the kitchen was closed. The front desk had no reccomendations for places in town that would deliver to the hotel.
With much patient complaining at the front desk we got 2, $10 vouchers for breakfast in the hotel restaraunt. That amount barely covered the cost of one hot breakfast but the service was prompt and polite. The food and selection was average.
I had other accomodations to choose from in Canmore but for some reason had associated the Sheraton name with Quality and Service. I was mistaken.








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