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“Five star hospitality” 5 of 5 stars
Review of Holiday Inn Canmore

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Holiday Inn Canmore
3.0 of 5 Hotel   |   1 Silvertip Trail, Canmore, Alberta T1W 2Z7, Canada   |  
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Ranked #13 of 33 Hotels in Canmore
Brussels, Belgium
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Five star hospitality”
5 of 5 stars Reviewed March 25, 2013

To start with the top asset of this hotel: the front desk is handled by two young ladies (Anylis and Veronica) who are the personification of hospitality. Arriving there after a transatlantic flight and a drive from Calgary in a snowstorm, the warm welcome was most appreciated. Rooms are large, clean, with a nice view of the mountains. The city is a couple of minutes away, the highway around the corner, the National Park entrance only 2 miles away. Compared to Banff the price is a plus, and the scenery is certainly not less impressing. Only disappointment: the restaurant was most of the time closed. However the room had a microwave and a refrigerator. A short trip to Safeway and a liquor store solved the catering problem.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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282 reviews from our community

Traveler rating
    112
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    41
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 24, 2013 via mobile

Overall this is a decent hotel and if it wasn't for housekeeping, easily 4 stars. However, tough to make up for service that is truly inadequate. We stayed at the hotel for 3 nights and both full days (day two and three of the stay) the job that housekeeping did was horrific! From what we heard ( we had a number of friends staying at the hotel as well), we certainly weren't alone. One day all that housekeeping did was replace the towels (didn't make the beds, clean the room, etc.,) and the second day they made the beds but did nothing else. We had friends who's rooms were skipped entirely. There's an old analogy - doesn't matter how good the meal is, if the service is horrible, you probably won't go back. That sort of sums up this hotel experience.

Stayed March 2013, traveled with friends
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IHGCare, Guest Relations Manager at Holiday Inn Canmore, responded to this review, April 16, 2013
Dear BradChambers,

Thank you for staying with us and providing us with your valuable feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. Please accept my sincere apology for the shortcomings you experienced during your stay and we regret you found our housekeeping services less than satisfactory. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
65 reviews 65 reviews
65 hotel reviews
Reviews in 50 cities Reviews in 50 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed March 7, 2013

We stayed here during our trip in & around banff national park, along icefields parkway. We drove from Alberta Intl Airport & took about 2 hours to get to Canmore. Canmore is the city or starting point to begin almost all banff journeys. You can always stay in Banff town which is not to far either, however prices are much higher -with possibly not as quality rooms as you have here at this holiday inn -due to franchise. The rooms are traditional with a basic setup & average sized everything. The ceilings are much higher than you would expect, but its a solid, with great value for the buck. We stayed here 2 nights along with 2 more nights at a lake louise lodge.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oshawa
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 6, 2013

My boyfriend and I desperately needed a relaxing trip in the mountains and this hotel was perfect. It is so close to downtown Canmore but just far enough away to escape the hustle and bustle. Now, I have stayed at a multitude of hotels but the customer service at this particular hotel was absolutely fantastic. Upon check in we were greeted by a guest service agent with contagiously happy demeanor. The room was spotless with beautiful high ceilings and a fantastic view of the mountains. All our requests were handled proficiently and our stay was great! The same young lady who checked us in happened to check us out, I’m sure the hotel is aware but she is a gem! Fantastic service thank you so much for making our trip just that much more wonderful!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver, Canada
1 review
5 of 5 stars Reviewed March 6, 2013

Special thanks to Rob, he is a very profesional and friendly helpfull guy!!

A few days away with my girl, stranded in the Holiday Inn in Canmore We've got a great view over the 3 Sisters from our very clean and spacious suite.
Absolutely coming back.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Red Deer, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2013

Was a great stay, helpful staff and clean comfortable room. Was a little dissappointed that there was no complimentary breakfast. The outside hot tub was great after a day skiing. Close to Banaff and all of the major ski resorts.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Canada
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 24, 2013 via mobile

Decided to stay overnight in Canmore instead of Calgary, on a quick weekend leisure trip. This hotel provides the "standard" Holiday Inn amenities....plus it's a newer property, very clean, with friendly and attentive staff.....ask for a Western facing room! The view will not disappoint!

Stayed February 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Canmore

Address: 1 Silvertip Trail, Canmore, Alberta T1W 2Z7, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Canmore
#7 Family Hotel in Canmore
#9 Romantic Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Canmore 3*
Number of rooms: 99
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Also Known As:
Holiday Inn Canmore Hotel Canmore
La Quinta Canmore
Four Points Canmore
Canmore Four Points
Holiday Inn Canmore Alberta

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