Could not access on site Gym with my daughter who is an athlete. I was told it was a private facility within the hotel! They should tell people this when you book that the Gym is off limits.

Very slow internet, like very slow dial up

No bellman's carts available at check out for over 2 hours!

Heated underground parking was an unexpected bonus. Cork flooring throughout the unit was nice. Deep soaker tub was wonderful, same for the separate shower. Decent view of the mountains. Easy access from the highway and into town. Quiet location.

Sayed at the Solara with my wife for our 10th wedding anniversay and our stay was simply fantastic.

We stayed in a 1 bedroom unit on the main floor of the Aurora building facing North. Both check-and check-out were a breeze and staff were friendly and courteous. After check-in we proceeded to park our vehicle in the heated underground parking which was huge! The room was very spacious and quite simply beautiful and very nicely appointed. Where to begin - the kitchen is gourmet and the kitchen appeared to be well equipped although we ate out at restaurants during our stay so we did not actually use it! Higher end appliances, granite counters and a wine fridge complete the gourmet feel. The furniture in the dining room and living room were also quite nice with a leather couch and club chair. An electric fireplace in both the living room and the bedroom were quite nice from an ambience standpoint (altough I would have preffered a gas fireplace). Also, both the livingroom and bedroom had a flat panel tv and there was a Sony PS3 in the living room which served as a DVD player. The bedroom was beautiful and the bed comfortable wihile the bahroom was also quite nice as they have body jets and a rain shower. Also, the unit was very clean. The only thing I can think about complaining about is the low lighting in the bathroom.

We did not use the amenities offerred by the property although we did check them out. The theatre is a great idea and I suspect a great hit with kids. The gym and spa faciliies also appear to be quite nice. We also checked out the indoor hot tub and relaxation pool and we were a little disapointed as we would rather an outdoor hot tub and the relaxation pool is really a small wading pool for kids (they did have a spray area as well which would be great for younger kids).

On a final note, we read many of the reviews posted on Trip Advisor prior to booking our stay and have to say that those people who rated this property as average are probably people who simply complain about everything. We have stayed at other properties in Canmore / Banff area and Solara was the best of them. I travel for business quite often and can say this is without a doubt a much better property than most places I have stayed at. I would not hesitate in recommending this property.

The rooms looked great. Nothing appeared to be wrong when first entering. Check-in was late but coming with a big group, it wasn't too bad, we just stayed in someone else's room till ours was ready. Staying in a one bedroom, first thing we noticed was the TV in the living room would turn on, but was not connected cable. Phone front desk, "Someone will be up shortly". Sheets for the pull out couch were there, but no blankets. Phone front desk again "Someone will bring them up shortly". Didn't see anyone all night.

Next day the AC stopped working in our room. Not good for a weekend that was in the 30s. Called (reminding them about the other issues) and got the same spiel that someone would be up shortly. Still no one.

On day 3, someone finally came and fixed the issues with the AC and TV. No extra blankets though.

House keeping came after our first night, asked if we needed more towels. We said no, we still had some. Never saw them again. By day 4, some new towels and garbage removal would have been nice.

Everything else was fine. The only big issue was trying to sleep without AC, but when front desk says someone will be right up, I expect someone to be up.