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“Big rooms, great stay!” 4 of 5 stars
Review of Solara Resort & Spa

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Solara Resort & Spa
4.0 of 5 Resort   |   187 Kananaskis Way, Canmore, Alberta T1W 0A3, Canada   |  
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Ranked #12 of 33 Hotels in Canmore
GreenLeadersSilver level
Leduc, Canada
1 review
“Big rooms, great stay!”
4 of 5 stars Reviewed October 21, 2012

Stayed there for a wedding with the family.
I was very happy with the size of the suites and our room had a nice layout. Big bathrooms.
A great getaway with the family, and the kids loved the pool area but I found the pools too small for adults. (just small wading pools, but it was good for smaller children)
Liked the parkade, wasn't fond of the elevators. And I heard the people above us stomp around a lot. But other than that didn't hear people chatting in other suites around us. Just a stompy guest upstairs maybe?
Staff was friendly and very accomodating! great place to join family, friends and large groups of people at!

Room Tip: Next time I would ask for our suite not to face the main street so you could get a better view AND t...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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454 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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  • English first
  • French first
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English first
Edmonton, Canada
Top Contributor
138 reviews 138 reviews
28 hotel reviews
Reviews in 43 cities Reviews in 43 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed October 20, 2012

I have been to Canmore many times, but hadn't previously stayed in this resort. The quality of the rooms was excellent. It is primarily a time-share, and each suite has two full-size beds with their own en-suite bathroom, as well as a good sized kitchen, dining area, and seating area. Very pleasant and nice. Only downside is that it isn't too far from main road or railway, which can be a problem for some (although I didn't hear either during my stay). Pets are allowed, but a surplus cost needs to be paid. They have a very nice spa as part of the facility (no surprise, given the name). Highly recommended. It is not near the center of town, so you have to drive there (or walk 15 - 20 minutes). It does not have its own restaurant

Room Tip: Ask at the front desk about rooms away from the rail side if noise is a concern
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edmonton
Top Contributor
67 reviews 67 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed October 20, 2012

Very nice hotel/resort, the rooms are outfitted with high end furniture and kitchenware which came in handy for the meals we prepared in the room. Beds are very comfortable and overall the resort was clean. Love the underground parking, but didn't like the one elevator that serviced the entire wing, in fact the elevator broke down the weekend we were there and hauling suitcases up three flights of stairs isn't fun. Would we stay here again? Most likely, although there are other resorts just like the Solara, so the room pricing would have to be competitive.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 18, 2012

Even when you arrive at 1:30 in the morning, the front desk staff are friendly and helpful. The suite was lovely and clean, but most inviting was a light and music that were on when I arrived. Was able to make the best of my short stay.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sara K, Front Office Manager at Solara Resort & Spa, responded to this review, October 19, 2012
Dear Tuluk,

Thank you for your taking the time and reviewing your most recent stay at Solara Resort & Spa. Our teams are passionate about providing exceptional service even in the wee hours of the morning!

Our Guest Services Team is here for our guests 24hrs a day for our guests and owners to assist in any way we can!

We are happy to hear you enjoyed your most recent stay with us and can’t wait to welcome you back, hopefully for a longer stay next time!

Yours In Hospitality,
Sara K
Guest Services Manager
Solara Resort & Spa
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alberta
Top Contributor
74 reviews 74 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed October 17, 2012

I stayed at Solara in October 2011 and really enjoyed it. We had some challenges with our reservation at that time, but the stay turned out great. We decided to try it again in October 2012. Prior to arriving, we had excellent help from Solara staff co-ordinating multiple reservations.

We stayed for three nights in a premium 2-bedroom suite. What awesome space and layout! The bedrooms (especially one of them) was huge. One of the bedrooms and bathrooms is actually a smaller adjoining room. Both bedrooms had huge full ensuite bathrooms, and both had a fireplace and flat screen TV. The beds were quite comfortable. I have no complaints whatsoever about the bedrooms or bathrooms.

The suite itself was lovely throughout, as was the previous one that we stayed in. However, we did have problems with the oven not working properly. In addition, the oven looked like it had never been cleaned. It was absolutely splattered with mess inside and smoked when we turned it on. The windows in the suite were awesome - there were two sets of doors to walk out to the balcony and the windows covered the entire one wall of the living room. The only problem was the windows were filty. There were fingerprints all over them and something was splattered on them - you couldn't stand having the curtains open and looking at the mess. I had to use my eyeglass cleaner to clean them. My husband said that the toilet in the bathroom he was using wasn't clean either, but I didn't see it. Other than that, the suite was fairly clean.

The other problems were the TV and internet service. The satellite was down for several hours one evening. That ended up being a big inconvenience. The secure internet did not work for two of the three days either. My other pet peeve is the channels on the TV. At a beautiful place like Solara where they've installed lots of great TV's, could they not add a few HD channels? I can't imagine it would cost much. The quality of the TV picture was awful.

Our friends were upgraded from a one-bedroom to a regular two-bedroom suite (it wasn't a premium two-bedroom). Having seen their regular two-bedroom suite, I would not book one of them. There was only a tiny window area in it (one set of patio doors), and if you were sitting anywhere in the living room, you could not see outside and it made for a dark room. Even the one-bedroom we had last year at Solara had huge windows. So, before booking a two-bedroom, I would advise calling Solara and asking if all the regular two-bedrooms have the lack of windows. If so, I'd definitely recommend spending a few more dollars for the premium two-bedroom.

Generally, we really enjoyed our stay and our suite. I certainly wouldn't mind staying there again. However, due to some of the cleanliness and technology issues, I will likely try another property for my next Canmore stay just to see how it compares. I can't help but get the feeling of some neglect at Solara, although it certainly wasn't terrible.

I wish there was a 3.5 rating on here as that's what I think my true assessment would be. However, I'm giving Solara the benefit of the doubt and rounding up to a 4.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara K, Front Office Manager at Solara Resort & Spa, responded to this review, October 20, 2012
Dear Luvjasperdog,

Thank you for your review of your stay at Solara Resort & Spa! Our management teams read each review and use it to continually improve our level of service to our guests!

We are delighted to hear that you enjoyed our two bedroom premium suites, they are large and luxurious! The kitchens are equipped with modern European style ovens that can take some getting used to. Our teams are always available and happy to assist our guests with the ovens and stovetops. We have spoken to our housekeeping team and supervisors about your experiences to ensure that nothing is missed while checking the room before releasing to our guests. We do apologise for the oversight, our guest services team is here 24hrs a day to assist our guests with anything, and we would have loved to send a team up immediately to address any oversights.

The cable and internet did have disruptions during your stay, however, this was town wide and not isolated to Solara. We do have an extensive library of DVD’s and PS3 games that are available to our guests that can be enjoyed in the units as well as our full size movie theatre where we play nightly movies!

Our team was happy to upgrade your travelling partners so that everyone could be close to enjoy your weekend away together! Whenever possible we aim to meet or exceed our guests’ expectations so that everyone can have an exceptional experience at Solara Resort & Spa!

Thank you again for taking the time to provide feedback on your most recent stay at Solara and we look forward to hosting you again soon!

Yours In Hospitality,
Sara Kinzie
Guest Services Manager
Solara Resort & Spa
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Calgary, Canada
Top Contributor
134 reviews 134 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 9, 2012

We stayed at the Solara resort & Spa in Canmore for a long-weekend. The suite was really nice and beautiful, fully equipped with all appliances and a nice electric bbq on the balcony.

Nice cozy fire places and furniture and a beautiful bathroom, spa style. We really had a great time at this hotel, that even includes a jacuzzi, a relaxation pool and a movie theater!

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara K, Front Office Manager at Solara Resort & Spa, responded to this review, October 20, 2012
Hi 2Calgarians!

Thank you for your review of Solara Resort & Spa! We are so pleased to hear that you enjoyed your stay with us! Our units are designed with modern and luxurious furnishings to provide all the comforts for your home away from home! The fireplaces are amazing, they can simply provide the cozy atmosphere or will warm you as the seasons or mood dictates!

We look forward to the opportunity of hosting you once again and remember! you are now part of the family and are eligible for our exclusive repeat guest rates!

Yours In Hospitality,
Sara Kinzie
Guest Services Manager
Solara Resort & Spa
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Calgary
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed October 9, 2012

We stayed here with family for 3 nights in a 2-bed suite over Thanksgiving and it was perfect!
Both bedrooms were en-suite but only the master bathroom had a rain shower with side jets.
The rooms were spacious, clean and functional.
There was a safe box in the second bedroom only.
The balcony was very spacious with a large outdoor table and plenty of seating.
All the appliances worked great and they haven't 'cheaped out' on low end small appliances like another local hotel did (Blackstone).
The fitness room was huge and the best I've ever seen in a hotel - they have plenty of TRX cables dotted around for your ab-crunching pleasure!
Parking is situated underground and it's huge. The roomy 7'+ height also allowed our SUV with roof-top-box to get in with no problems.

Room Tip: Suite 205 has unobstructed mountain views to the South (Three Sisters, Ha-Ling, Rundle).
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara K, Front Office Manager at Solara Resort & Spa, responded to this review, October 20, 2012
Thanks for sharing your Thanksgiving experience at Solara Resort & Spa! Our gourmet kitchens are all equipped with modern stainless steel appliances and kitchenware that provide the all necessities, even for a thanksgiving feast!

Our spa style bathrooms with the shower jets are a favorite with our guests, very soothing especially after taking advantage of the state of the art fitness facility in the One Wellness Spa! Next visit you will have to catch a movie in our full size theatre, we have nightly showings during the week and two each night over the weekends!

We look forward to hosting you again soon, don’t forget to take advantage of your exclusive repeat guest rates!

Yours In Hospitality,
Sara Kinzie
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Solara Resort & Spa

Address: 187 Kananaskis Way, Canmore, Alberta T1W 0A3, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Canmore
#2 Top resorts Hotel in Canmore
#2 Green Hotel in Canmore
#3 Luxury Hotel in Canmore
#3 Spa Hotel in Canmore
#7 Romantic Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Solara Resort & Spa 4*
Number of rooms: 214
Official Description (provided by the hotel):
Stunning Rocky Mountain architecture grounds the Solara vacation experience in authenticity, making your retreat the perfect Canmore vacation! Solara Resort blends the absolute best of a Rocky Mountain holiday with the elegant details of a high-end urban hotel. Choose from spacious, fully equipped 1, 2 or 3 bedroom suites with up to 1700 square feet of luxurious space. Linger on your own private balcony or terrace, soak in breathtaking mountain views or snuggle beside your slate fireplace. ... more   less 
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Also Known As:
Solara Resort And Spa
Solara Hotel Canmore
Solara Resort & Spa Canmore, Alberta

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