I found this hotel through a search with trip advisor and selected based on its ratings, as well as an included breakfast as advertised on Expedia. I ended up booking through booking.com and got a basic deal.
Much to my surprise after a non-refundable reservation, there was no meal plan included. When I arrived at the hotel, I inquired and the front desk responded this way: "Oh, I see that you booked your room through Booking.com. Unfortunatly we can only extend a free breakfast through reserving directly through us. So next time, please feel free to call us directly and if you find a cheaper price online, we are happy to match it!"
So, even though I had no warning ahead of time and even though they would price match, they still refused to offer me the included breakfast. Just because I had the audacity to find them through a 3rd party venue and apparently should be penalized for it. It cost us $20 plus for two orders of french toast. Which would have been included otherwise.
Other than that, the room was nice and clean. It was our anniversary and so we spent extra on the Jacuzzi room and were quite happy with it. All of the waterworks appears to be fairly new and in excellent repair. The carpet appears a little outdated and we could hear the resturant below us. However thats the nature of a smaller, older venue like this, I guess. I would recommend this location, excluding the whole breakfast fiasco.
Book directly or lose out on breakfast!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for writing your thoughts as we appreciate everything that our guests have to say...we apologize for any inconvenience about the breakfast. It is by no means a penalty. We just want to encourage our guests to book directly through us and come back. When guests are repeat guests we reward them with breakfast included with their stay. As a promotion we offered breakfast for a period f time on third party booking engines but that promotion ended and by no means was it meant as a mark against any of our guests. It was just an added bonus/promotion.
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Thank you and we do hope that you call us to book again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.