“Charming and Quaint... Not for the Faint of Heart”
Need some inspiration for your vacation? This is definitely a place with some character. Antique items fill the lobby and old movie posters hang the walls. There is even an interesting pub that makes the most incredible Guinness steak pie...OMG I don't even like gravy normally, but you have to try this. The rooms have been recently updated and look really nice, they finally have flat screens. The cleaning staff outdid themselves. We come here twice a year for a girls’ scrapbooking retreat and typically get great service and accommodation.
This time was mostly good, but there's a bit of a downside. Dorian is usually an angel by making sure that the food service is extra special, but unfortunately, he fell a little behind this time. It appeared the staff were busy and overworked, being expected to work split shifts and to move from site to site. It is possible that they were short staffed, but overall the food service was pretty disorganized and inconsistent. Most of the time, we had to flag someone down to serve us and we ended waiting almost an hour for one of our breakfasts, which wasn't that great once it arrived. I don't like to be a complainer, but we drop quite a bit of dough at the property when we come to these things and deserve better than this. I wonder if someone can move Dorian over to the front desk side and have Annik sort things out over in the pub. Nevertheless, it is a cool pub, lots of locals go there, which is a great sign.
Now there is something you should know about this hotel. If you are a person who has particular tastes and cannot let things slide, you should not visit. It's very laid back here. Sometimes I wonder if the place is haunted. As mentioned in previous reviews, the staff leave you alone at night and its a bit of a complicated, confusing process to let yourself back in if you leave the premises late at night. Additionally, locking the scrapbook room is an interesting experience. This is what I like about the place though so I don't think it should change. Overall, great minus the food part.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.