This hotel has the worst internet connection I have experienced since dial up. I understand that it's in the middle of the mountains and the service may not be as good as it is in the city. I also see the irony that I'm in the mountains and should be out enjoying them instead of being inside on my computer. At the end of the day I would like to sit in my room and check my emails. It has taken me hours just to open a small number of emails and a couple of pdf attachements. I am getting a much faster connection by tethering my laptop to my iPhone.
Please contact your isp and get some better service.