Let me begin with a review of the hotel itself: decent view, good sized room, poor service, passable cleanliness, noisy rooms and ‘affordable rates’ IF they charge you correctly. Now onto my major problem with the hotel and why I will NEVER stay at it, or any Choice Hotel again for that matter. Upon returning from our stay at the hotel a month ago, I noticed that I’d been billed an additional $173.31 on my credit card. I called the hotel and spoke to a woman in HR who assured me that it was only a hold, not a real charge and would disappear from my credit card soon, which to this date has STILL NOT happened. I understand that mistakes happen and am not upset about the mistake but rather the complete lack of service from the hotel in regards to resolving this issue (which is ironic since on their website they claim to have a service guarantee - yeah right what service?). Several follow up phone calls to the hotel managers have not been returned and neither has an email to their head office. Unbelievable right? As a last resort I have contacted my credit card company who has kindly agreed to temporarily suspend the charges and will be launching an investigation into this fraudulent charge. You can rest assured that even if i never see my $173.31 again (which I'm hoping is not the case), it will cost the hotel a lot more than it will cost me as I am sharing my terrible and costly experience with family, friends, coworkers and other travellers in the hopes that they will never stay at a this or any Choice hotel and save themselves the headaches, hassles and extra charges.
- Official Description (provided by the hotel):
- The Quality Resort Chateau Canmore is an all suite property features 93 units, offering spectacular views of the Canadian Rocky Mountains. This full service hotel includes a family restaurant, sports lounge, and full fitness centre. You can enjoy a refreshing dip in the pool or soothe aching muscles in the outdoor hot tub or sauna. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Hotels.com, TripOnline SA, Priceline, Booking.com and Agoda so you can book your Quality Resort Chateau Canmore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Quality Resort Chateau Canmore Hotel Canmore
- Quality Inn Canmore
- Quality Hotel Chateau Canmore
- Quality Resort Chateau Canmore Alberta