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“Wouldn't stay here, go over the road!” 2 of 5 stars
Review of Quality Resort Chateau Canmore

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Quality Resort Chateau Canmore
3.0 of 5 Hotel   |   1720 Bow Valley Trail, Canmore, Alberta T1W 2X3, Canada   |  
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Ranked #24 of 33 hotels in Canmore
Ghent, Belgium
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
“Wouldn't stay here, go over the road!”
2 of 5 stars Reviewed September 6, 2012

Me and my girlfriend stayed at this hotel for two night (suprise on the final bill it said three, big discussion with the rude manager). The rooms are big but I think they forgot to clean the bathroom, HAIRS everywhere! If you have a mountainside room, you'll have a train basically going through your room every hour, starting at 6 in the morning. Roadside room: well, all night traffic going on there. The staff is very friendly, if you can find them ... restaurant is ok. I wouldn't stay here again and I'm pretty sure you can find better, keep looking!

  • Stayed August 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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132 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 21, 2012

This hotel is not high end, but very comfortable.As we don't spend alot in the room, just basically to sleep, We thought it was great. I had 2 of the best sleeps in a long time here. The beds are comfortable and there's lots of pillows. A fridge and a microwave make hotel stays easier. We stayed August 10-12 .We never had any problems at all. I noticed while walking the dog, how nice the landscaping is compared to the neighboring hotels. Also the complementary coffee 24 hrs a day is a nice touch. We will stay here again.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 21, 2012

Lobby and exterior very nice. rooms a bit dated but basically clean and comfortable. ours came with a mini living room - so we had 2 TVs which made it nice given we were travelling with our 2 kids. Room had very high ceilings with a very good view. It also had a window that opened to the outside. Weather was a perfect temperature and I always prefer not to use the AC if possible. Service was so so.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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alberta
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 11, 2012

Yes this Hotel is one of the lower priced, you get what you pay for!

The exterior and lobby gives the impression that you are statying at a very nice establishment. However the rooms have not been updated since the late 80's and appear tired. The service in the hotel is questionable, the staff from the manager down appear disinterested and overwhelmed. We had a fire alarm go off during a thunder storm and staff did not communicate with anyone as to a muster point or when it was all clear to go back to the rooms.

Do not reserve a room alongside the main train line, the rooms along the roadway are quieter, you do hear the occasional train and highway traffic noise.

The restaurant was great for the first two days and the third service was terrible and the food was not much better.

Please research your stay in Canmore this is an average place to crash for one night or those on a budget.

Room Tip: Do not book a room adjacent to the railway tracks!
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Calgary
Top Contributor
50 reviews 50 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed August 11, 2012

We stayed here for 2 nights using Choice Hotels points. In summary, it was a good choice for free nights with points, but I wouldn't have felt so happy if I had to pay the going rate for the room. As I said in the title; OK, but not great. (At the bottom of this review is an important comment about the railroad tracks right next to the hotel).

Firstly the positives; great view of the mountains from most of the rooms. Air conditioning was great (as it was mid August it was essential). The room was dated but clean. Free WiFi was good. Parking was OK (close to the hotel but it got full every night). There was no noise from adjoining rooms or the ones above. Good location less than 1 minute from the highway and in walking distance of the entire town. The pool (indoor) and hot tub (outdoor) was small for a hotel this large, but it was well maintained. The gym was fantastic, one of the best hotel gyms I have used in years.

The negatives: for a room that is supposed to sleep 6, the bathroom was tiny (and I mean tiny). Not enough room to swing a toothbrush, let alone a cat. This is the only Quality Inn / Choice Hotels property I have every stayed in with no free breakfast. There aren't enough power sockets in the room so be sure to bring a power bar with you. The layout is pretty confusing, with one slow elevator in the center of the hotel and no option of using stairs from the third or fourth floor, and a separate elevator to the restaurant that doesn't go to the lobby. Weird.

Now, on to the railroad tracks ... Yes the Canadian Pacific Railroad is immediately behind the hotel. There are a lot of reviews moaning about this. However we did have a room overlooking the railroad and we loved every minute of it. There is something magical about seeing large trains rolling through the mountains, they are part of Canada's (and Canmore's) history and there is nothing better than having a close-up view from your hotel window. About 4 or 5 trains rumbled on through in the middle of the night but it was part of the experience (very cozy to lie in bed listening to the trains making their way through the valley in the dead of night).

If you don't like trains, don't come to Canmore - period. If you choose Canmore and this hotel, enjoy the trains for what they are - a wonderful part of the history and of the mountains. Ask for a room facing the trains!

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
port vila
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 11, 2012

We actually left the Rundle Ridge Cabins after a terrible experience there and headed to this chateau in the hope of finding a reprieve - we found it! The hotel was comfortable and cosy and well appointed. We had a road facing room and did not hear the trains going by at night. All facilities were catered for and we had 3 good nights here.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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B. C.
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed August 9, 2012

If for every week that went by that this hotel did not do any major cleaning or maintenance they reduced their price by 1% we would all be staying free. It's tired, the beds are worn out, the desk clerk looked like he woke up on the floor minutes before his shift started and didn't have time to change his clothes or brush his hair. I won't be back and I certainly won't be recommending this place to anyone. Too bad because it must have been nice once. Well maybe nice would have included more than one elevator.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Resort Chateau Canmore

Also Known As:
Quality Resort Chateau Canmore Hotel Canmore
Quality Resort Chateau Canmore Hotel
Quality Inn Canmore
Quality Hotel Chateau Canmore
Quality Resort Chateau Canmore Alberta
Address: 1720 Bow Valley Trail, Canmore, Alberta T1W 2X3, Canada
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 33 hotels in Canmore
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Resort Chateau Canmore 3*
Official Description (provided by the hotel):
The Quality Resort Chateau Canmore is an all suite property features 93 units, offering spectacular views of the Canadian Rocky Mountains. This full service hotel includes a family restaurant, sports lounge, and full fitness centre. You can enjoy a refreshing dip in the pool or soothe aching muscles in the outdoor hot tub or sauna. ... more   less 
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