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“Second visit - Excellent” 5 of 5 stars
Review of StoneRidge Mountain Resort

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StoneRidge Mountain Resort
4.0 of 5 Hotel   |   30 Lincoln Park, Canmore, Alberta T1W3E9, Canada   |  
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Ranked #2 of 32 hotels in Canmore
barrie
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
“Second visit - Excellent”
5 of 5 stars Reviewed March 4, 2013

Stayed at the Stoneridge for a second time. We reserved a two bed two bath unit, and requested it be on the top floor at the end of the hall. It was very quiet and the condo was in really good shape.

Last year I wrote that the cleaning staff and the overall cleanliness needed work. They have certainly improved in that area. The condo was found to be clean and I was happy that they came in everyday to tidy up and make the beds. We stayed for 6 nights, and the bedding/towels were changed after three without a request being made. The housekeeping staff were pleasant and conscientious each time we met up with them.

Each day additional toiletries, dishwasher soap etc were left when needed. The heated parking garage is nice, our ski boots were warm each morning when we left for the hills. The front desk staff was very helpful and pleasant to deal with.

Thumbs up to the staff and management for the continual improvements to the resort. I look forward to visiting again next year and staying at stoneridge.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoneridge_ResortGSM, Guest Services Manager at StoneRidge Mountain Resort, responded to this review, March 7, 2013
Dear travelingcouple03,

We are very happy to hear that you chose to come back to the Stoneridge Mountain for your second Rocky Mountain Getaway! Our dedicated Guest Services, Housekeeping and Maintenance teams are continually looking for ways to improve every aspect of our guests’ experience. We have been awarded the 2013 Housekeeping Award from the Alberta Hotel and Lodging Association as recognition of our devotion to ensuring the highest standards of cleanliness and maintenance throughout the resort. We look forward to welcoming you back to the resort for your third visit. As a returning customer, please call us directly and mention that you have stayed with us before to ensure you receive your VIP loyalty discount.

In Hospitality,
Kevin Piercey
Guest Services Manager
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673 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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English first
Adelaide, Australia
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 3, 2013

We stayed 3 night's in a 2 bedroom king suite overlooking the pool. There is nothing we could fault about stoneridge, from the staff to the cleanliness to the huge rooms and the comfy beds. It was top rate and the staff go the extra mile. We always stay in apartments if possible so we know the good and the bad. Things that make the difference are the little things, like restocking the laundry powder and the dishwasher powder every day. The pool was a huge hit with the kids, and everything about the room was luxurious and bliss for our family of 4 who have spent a few weeks in more cramped rooms with the kids. Us grownups got some space for a few days. We drove into banff each day and it's only a short drive and a much nicer place to stay than banffs overpriced and outdated options. Can't recommend it highly enough!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoneridge_ResortGSM, Guest Services Manager at StoneRidge Mountain Resort, responded to this review, March 7, 2013
Dear SkyeGaff,

Thank you for sharing your experience at the Stoneridge Mountain Resort with the rest of the TA community. As many reviewers have said in the past, Stoneridge is one of their favorite places to stay when travelling with the family. From the fully stocked kitchen in the spacious suites to the beautiful pool and hot-tub, there’s always something to do for everyone! We look forward to welcoming you back to the Stoneridge on your next trip to the Canadian Rockies.

In Hospitality,
Kevin Piercey
Guest Services Manager
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Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 3, 2013

We just returned from a 2 family vacation to the StoneRidge Mountain Resort. I was impressed by the many positive reviews and was very excited to check in. We were met at the front desk by Kevin, who was very helpful and pleasant. Our first room wasn't what we were looking for, so I asked if we might be able to change - Stephanie was very helpful in this regard and was able to find us two rooms that were better suited to our needs. Clearly, the front desk staff have had customer service training - something that is sadly lacking in many establishments. Both rooms were fantastic - one faced the Bow Valley Trail (2 bedroom) and one faced the pool (1 bedroom). Although our room was spectaculor, there was a premium charge for the mountain facing rooms. This charge of $25 is per night, not per stay as I had expected (my fault for likely not reading the details). The pool view room was much quieter, as the Bow Valley Trail has the railway running parallel to it. The sound isn't a huge problem with the doors closed - might be a bigger factor in the summer months.
Pool was fantastic - I appreciate that the kids were able to go in the hot tub. It was an extremely family friendly experience.
We walked our kids (7, 6 and 3) to the candy store from the hotel, and they were able to do it without any issues. About 2 km round trip. I would highly recommend this hotel for a trip to Canmore and will look forward to staying again.
(and thanks to Donna for taking care of our room so well!)

Room Tip: Depending on your threshold for noise, the pool side might a better option.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoneridge_ResortGSM, Guest Services Manager at StoneRidge Mountain Resort, responded to this review, March 7, 2013
Dear TBeck,

It was very nice to meet you and your family during your stay at the Stoneridge Mountain Resort. I am very happy to hear that Stephanie was able to find a couple of new suites for you and that all aspects of the suites were up to your expectations. I hope we succeeded in our goal of creating a mountain experience that you and your family will cherish for a lifetime. I look forward to welcoming you and your family back again next time you come to beautiful Canmore, Alberta.

In Hospitality,
Kevin Piercey
Guest Services Manager
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Canada
Top Contributor
57 reviews 57 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 1, 2013

We recently spent 3 nights in a 2-bedroom (King), 2 bathroom condo at the StoneRidge Mountain Resort in Canmore. We used the condo as a 'home base' for our skiing in Banff and Lake Louise.
Given its popularity - especially with families, although I tried to book early, we did not get the 2-bedroom 'Family' condo that we wanted (they were already taken). However, the regular 2-bedroom was a nice substitute. The condo is amply spacious, and has a full-quipped kitchen, full fridge, freezer, microwave, stove top, etc. The bedrooms are adequately spacious - each having a comfortable king sized beds, well appointed, and each have an attached bathroom. The ensuite to the master has dual sinks,an unjetted soaker tub in addition to a separate shower. The other bathroom is a more simple set-up, with one sink and a shower, along with direct access to the kitchen. There are three flat screen televisions in the condo (1 in the family room, and 1 in each of the bedrooms). The only DVD player is in the family room, and is tricky to get operational. Luckily, our older son is our 'tech support' and sorted in out quickly.
Overall, we found the condo clean and well maintained. We also found the staff to be well trained and professional in carrying out their responsibilities.
The layout is a little confusing, with the office/lobby being on the third floor, and the first floor having access to the pools (hot tub and heated pool) in the courtyard, as well as the first floor parking. The parking is somewhat limited, but you can eventually find a spot - even when it is sold out. However, the covered parking has a low ceiling, and while it will be adequate for any regular vehicle, it will not be adequate if you have a roof-top carrier.
We got a room on the third floor, and did notice some noise coming from above us - even later into the evening (kids playing while the parents were out?), so I would ask to get a room on the 4th floor next time.
The location of the Resort is convenient (relatively nearby to access the highway, and close enough to Canmore by car, but NOT close for walking. It is near to its sister facility: Falcon Creat Lodge, and others like Solara Resort.
The value you receive for staying here is great, especially in comparison to what you may get for similar accommodation in Banff or Lake Louise (where you pay 50% more for something comparable).
Overall this is a great place to use as a home base for trips to the Rookies!

Room Tip: Get a room on the fourth floor to have it quiet.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoneridge_ResortGSM, Guest Services Manager at StoneRidge Mountain Resort, responded to this review, March 7, 2013
Dear FamilyAbroadCanada

Thank you for sharing your experience regarding your recent stay at the Stoneridge Mountain Resort. I am pleased to learn that you enjoyed your stay with us and agree that our suites provide many more amenities and value than a similarly priced hotel room in Banff. We are situated on the eastern side of Canmore, with the downtown core only a 1.7 KM (15-20 minute) walk away. With the numerous walking paths and trails throughout town, you are able to walk almost anywhere, and there are taxi’s available 24 hours a day if you prefer not to walk back. We look forward to welcoming you back the next time you are visiting the majestic Canadian Rockies.

In Hospitality,
Kevin Piercey
Guest Services Manager
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Port Elgin
Top Contributor
99 reviews 99 reviews
30 hotel reviews
Reviews in 37 cities Reviews in 37 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 27, 2013

We just spent 6 nights in Canmore at the Stone Ridge Mountain Resort. It is a lovely new place and just tucked away outside the downtown of Canmore. The staff were very friendly and helpful and the accommodations were great. We had a lovely one bedroom with a very comfortable bed and it had a large bathroom with a large soaking tub, large shower and a double sink. The view from our room was spectacular. The housekeeping comes in everyday with fresh coffee, tea and sugar, bathroom soaps, shampoo, conditioner, lotions and bath salts. Rooms were clean but overall the basic housekeeping could be better. Dust along the baseboards and edges of the bathroom and kitchen cabinets as well as the end tables. The outside of the fridge and stove were not very well cleaned as well. I would have to say a good housekeeping needs to be done on a regular basis. Location was close to driving or walking distance and a 15 minute drive to Norquay ski hill and 30 minutes to Sunshine and 1 hour to Lake Louise. Enjoyed my stay at Stone Ridge and would stay there again.

Room Tip: A mountain view room is spectacular.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoneridge_ResortGSM, Guest Services Manager at StoneRidge Mountain Resort, responded to this review, March 7, 2013
Dear maryannes894,

Thank you for your lovely review of our resort. I’m pleased to hear that you enjoyed the spectacular view from your Premium Mountain View Suite. Our Premium View suites feature breathtaking unobstructed views of both the Three Sisters mountain range as well as the Rundle range. I have passed your comments regarding the dust in the suite to our housekeeping manager; rest assured that this is not a normal occurrence. Again, thank you for taking the time to review our resort and we look forward to welcoming you back on your next rocky mountain getaway.

In Hospitality,
Kevin Piercey
Guest Services Manager
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Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2013

We have stayed at this resort many times, and have tried many other resorts in Canmore, as well. We always come back to the Stoneridge. For the price point the amenities are fantastic. Love the large bathrooms, balcony's and kitchens. We experienced a terrible mattress in the den of the king suite (a fold out couch), when I told the manager he apologized and said new mattresses were on order to be installed within the next two weeks, and offered me an upgrade for our next stay. From all the resorts I have booked at in the last year, the Stoneridge is the only one that actally had the crib in the room when we got there,without having to ask the front desk again and waiting to set up the toddlers bed... and the only resort that phoned our room 20 minutes after check in to see if everything was all right.
The pool is always warm and the hot tub is not too hot to stay in for awhile and relax, even for the kids. We usually stay on the third floor (more quiet) but had 1st floor this time which was super convenient to the parkade and the Ridge cafe (added last year and a definite benefit - great breakfast sandwiches!).
The staff are friendly and courteous. We will continue to stay at this great place.

Room Tip: If you want to keep an eye on the pool situation don't book the "mountain view". You c...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoneridge_ResortGSM, Guest Services Manager at StoneRidge Mountain Resort, responded to this review, March 7, 2013
Dear Sandra S,

Thank you for taking the time to share your experience at the Stoneridge Mountain Resort with the TA community. We pride ourselves on our Guest Services and making sure that all the little things that will make you more comfortable during your stay are taken care of before you arrive. Further to that, we do a call to each and every guest after they have checked in to ensure their total satisfaction with the suite. All of the hide-a-bed mattresses in the living rooms of the suites have been replaced with luxurious new mattress and the custom mattress for the dens are ordered and should be installed within a few weeks. We look forward to welcoming you and your family back to the Stoneridge on your next trip to the beautiful Canadian Rockies.

In Hospitality,

Kevin Piercey
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 17, 2013

We stayed in a 2 bedroom king and despite the newness of the place, we found the furniture and finishings run down and shabby. the staff was great. the outdoor pool was fun. I feel sorry for people who own units in this building. it is not soundproofed and is not aging well at all. We would not stay here again.

Room Tip: Be aware of construction o the lobby side of the building.
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StoneRidge_Resort, General Manager at StoneRidge Mountain Resort, responded to this review, February 19, 2013
The award winning team at the Stoneridge Mountain Resort takes great pride and care in maintaining the property to the highest standards. I personally inspected the suite this guest stayed in for four nights and found the suite to be in perfect condition and working order. Readers will appreciate the vast majority of reviewers rave about the maintenance, service and cleanliness at the resort, and can be assured that we have not lowered our standards and will continue to strive for service excellence.
In hospitality,
Edward A. Keenan | General Manager
1-877-675-5001
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Additional Information about StoneRidge Mountain Resort

Address: 30 Lincoln Park, Canmore, Alberta T1W3E9, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Canmore
#1 Romantic Hotel in Canmore
#2 Family Hotel in Canmore
#3 Business Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — StoneRidge Mountain Resort 4*
Official Description (provided by the hotel):
All-suite luxury condominium resort hotel nestled in the Canadian Rockies. 5-minute drive to Banff National Park. All suites incl. Full gourmet kitchen, fireplace, 42" & 32" HDTV’s, Ipod stereo, electronic safe, in Suite laundry & gas BBQ. Outdoor Heated pool, Hot Tub and Fitness Center. Available Wi-Fi and heated underground parking. Meeting, Banquet and Reception rooms available. Ridge Cafe (licenced)open daily serving up light meals, baked goods and specialty coffees. ... more   less 
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Also Known As:
Stoneridge Mountain Hotel Canmore
StoneRidge Mountain Resort Canmore, Alberta

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