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StoneRidge Mountain Resort: Traveler Reviews

4.0 of 5
30 Lincoln Park, Canmore, Alberta T1W3E9, Canada
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StoneRidge Mountain Resort
Ranked #2 of 33 hotels in Canmore
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437 reviews from our community

Traveler rating
    309
    98
    21
    8
    1
See reviews for
Families
155
 
Couples
175
 
Solo
4
 
Business
11
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Another great stay”
5 of 5 stars Reviewed February 25, 2013

We have stayed at this resort many times, and have tried many other resorts in Canmore, as well. We always come back to the Stoneridge. For the price point the amenities are fantastic. Love the large bathrooms, balcony's and kitchens. We experienced a terrible mattress in the den of the king suite (a fold out couch), when I told the manager he apologized and said new mattresses were on order to be installed within the next two weeks, and offered me an upgrade for our next stay. From all the resorts I have booked at in the last year, the Stoneridge is the only one that actally had the crib in the room when we got there,without having to ask the front desk again and waiting to set up the toddlers bed... and the only resort that phoned our room 20 minutes after check in to see if everything was all right.
The pool is always warm and the hot tub is not too hot to stay in for awhile and relax, even for the kids. We usually stay on the third floor (more quiet) but had 1st floor this time which was super convenient to the parkade and the Ridge cafe (added last year and a definite benefit - great breakfast sandwiches!).
The staff are friendly and courteous. We will continue to stay at this great place.

Room Tip: If you want to keep an eye on the pool situation don't book the "mountain view". You c...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sandra s about StoneRidge Mountain Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoneridge_ResortGSM, Guest Services Manager at StoneRidge Mountain Resort, responded to this review
March 7, 2013
Dear Sandra S,

Thank you for taking the time to share your experience at the Stoneridge Mountain Resort with the TA community. We pride ourselves on our Guest Services and making sure that all the little things that will make you more comfortable during your stay are taken care of before you arrive. Further to that, we do a call to each and every guest after they have checked in to ensure their total satisfaction with the suite. All of the hide-a-bed mattresses in the living rooms of the suites have been replaced with luxurious new mattress and the custom mattress for the dens are ordered and should be installed within a few weeks. We look forward to welcoming you and your family back to the Stoneridge on your next trip to the beautiful Canadian Rockies.

In Hospitality,

Kevin Piercey
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
2 reviews
“A bit run down”
2 of 5 stars Reviewed February 17, 2013

We stayed in a 2 bedroom king and despite the newness of the place, we found the furniture and finishings run down and shabby. the staff was great. the outdoor pool was fun. I feel sorry for people who own units in this building. it is not soundproofed and is not aging well at all. We would not stay here again.

Room Tip: Be aware of construction o the lobby side of the building.
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask diannekirwin about StoneRidge Mountain Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StoneRidge_Resort, General Manager at StoneRidge Mountain Resort, responded to this review
February 19, 2013
The award winning team at the Stoneridge Mountain Resort takes great pride and care in maintaining the property to the highest standards. I personally inspected the suite this guest stayed in for four nights and found the suite to be in perfect condition and working order. Readers will appreciate the vast majority of reviewers rave about the maintenance, service and cleanliness at the resort, and can be assured that we have not lowered our standards and will continue to strive for service excellence.
In hospitality,
Edward A. Keenan | General Manager
1-877-675-5001
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Cincinnati, Oh
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Excellent”
5 of 5 stars Reviewed February 17, 2013

We spent a week in this beautiful location and it was hard to leave. We had a top floor room with 2 bedrooms. There was a nice balcony with view of the pool and the mountain tops. The rooms were perfect and the kitchens were very modern and include everything you need to cook. There is a local Safeway close by (driving distance) and also an incredible farmer's market in Canmore on Friday's. We also stayed in Banff the next weekend and this location will provide more amenities at a lower price if you don't mind being out of town. The pool was great (even in Sept) and the hot tub was perfect temperature after hiking in the day. There are several parks in the area which are really nice. I loved the hotel and the area in general.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask cincyp about StoneRidge Mountain Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StoneRidge_Resort, General Manager at StoneRidge Mountain Resort, responded to this review
February 21, 2013
Dear cincyp,
Thank you for sharing your experience regarding your recent stay at the Stoneridge Mountain Resort. I am pleased to learn that you enjoyed your stay with us and agree that our suites provide many more amenities and value than a similarly priced hotel room in Banff. Our guests appreciate that Banff is only a 20 minute drive from the resort and makes a great day trip, after exploring authentic Canmore. We look forward to welcoming you back the next time you are visiting the Canadian Rockies.
In Hospitality,
Edward A. Keenan | General Manager
1-877-675-5001
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Reviewer
3 reviews 3 reviews
“Perfect Again”
5 of 5 stars Reviewed February 16, 2013

Another fantastic family stay. Always our favorite stay when in the Rockies Banff, Lake Louise side. Skied the Lake Louise mountain and had a fantastic time. Going back end of March for cross country. Can't wait to go back to the lodge.

Room Tip: For a family of 5 the 2 bedroom suites are great. More room to spread out.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Abigail C for Canmore
Ask Abigail C about StoneRidge Mountain Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StoneRidge_Resort, General Manager at StoneRidge Mountain Resort, responded to this review
February 21, 2013
Dear Abigail C,
Thank you for your glowing review! The team at the Stoneridge Mountain Resort strives for service excellence and I sincerely appreciate it when our guests take the time to recognize their hard work in a positive way. Perfection is very difficult to achieve, and I am elated to learn that your felt your stay with us was "perfect again". We look forward to welcoming you back on your next stay,
Yours in Hospitality,
Edward A. Keenan | General Manager
1-877-675-5001
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maarheeze
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great time in the Rocky Mountains”
5 of 5 stars Reviewed February 14, 2013

We stayed in the Stoneridge mountain resort for 10 days. We had a great time, it was a onebedroom appartment with everything you need and more on a holiday. Actually it felt like coming home after a day out in the mountains. It was clean and well equiped.
We really didnt want to leave. Great choice to stay for a trip to nearby Banff National Park, Kootenay or other things to do and see around Canmore.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Wim v about StoneRidge Mountain Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about StoneRidge Mountain Resort

Also Known As:
Stoneridge Mountain Hotel
Stoneridge Mountain Hotel Canmore
StoneRidge Mountain Resort Canmore, Alberta
Address: 30 Lincoln Park, Canmore, Alberta T1W3E9, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Canmore
#2 Family Hotels in Canmore
#3 Romantic Hotels in Canmore
#3 Business Hotels in Canmore
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
All-suite luxury condominium resort hotel nestled in the Canadian Rockies. 5-minute drive to Banff National Park. All suites incl. Full gourmet kitchen, fireplace, 42" & 32" HDTV’s, Ipod stereo, electronic safe, in Suite laundry & gas BBQ. Outdoor Heated pool, Hot Tub and Fitness Center. Free Wi-Fi and heated underground parking. Meeting, Banquet and Reception rooms available. Ridge Cafe (licenced)open daily serving up light meals, baked goods and specialty coffees. ... more   less 
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