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“Deric's Review” 4 of 5 stars
Review of Grande Rockies Resort

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Grande Rockies Resort
4.0 of 5 Hotel   |   901 Mountain Street, Canmore, Alberta T1W 0C9, Canada   |  
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Bed & Breakfast
Ranked #22 of 33 Hotels in Canmore
Leduc
1 review
“Deric's Review”
4 of 5 stars Reviewed 2 days ago NEW

Resort was great everything was clean and well taken care of. The girl that checked us in was awesome, she was very knowledgeable and helped us out with all of our questions. Habitat was great, the food was amazing.

  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

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72 reviews from our community

Traveler rating
    20
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    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Second time staying at this resort. Thought we would give it a second chance and that was our second mistake. Service is brutal! Right from check in the staff seemed rude. I think they must be trained to be like that. Rooms were not very clean and there was some maintenance issues with the toom we stayed in. We checked 8n on Friday and there were two dirty glasses in the hallway outside our room. When we checked out Sunday they were still there. The pool was full of sand and can tell it dadnt been cleaned in some time. I don't recommend staying here. I can't belive Bellstar added this place to its chain and yes they will be the next ones to here about this dump.

Stayed May 2015, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton,Alberta
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Staff is rude and place us dirty. There is no way this place is worth $300 plus a night. Unit we were in had no cold water in the shower so could not be used. I can't believe Bellstar added this dump to its list of hotel resorts.

Stayed May 2015, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed over the May long weekend for this trip. We had stayed before and our kids loved the pool area. It's a decent resort and they had availability. I was very disappointed in their basic cleanliness and attention to detail. The entire time during our stay, there were soiled bed linens in the hall. About 50 large bags worth of them just piled in the hall next to bags of garbage. In addition, one of our neighbors had left their room service out and it was never taken away over the 3 day stay.

The pool was still pretty good but for some reason, they had no clean towels for the guests. We had to walk back to our room soaking wet.

I also had a problem with the bluray player. Well, the problem wasn't the player, it was that there is only 1 HDMI Cable. There are several cables behind the mounted tv so you have to play AV specialist and move the cable from the pvr to the bluray. I called about it and they never brought an additional HDMI cable. When I checked out, I mentioned it again and they said that yes, the rooms only have 1 HDMI cable and if you have a suite with 2 tvs (living room and bedroom), you have to move the HDMI cable from room to room. That is just plain stupid. Why purchase tvs, pvrs, bluray players, mount them and then cheap out on an extra HDMI cable?

  • Stayed May 2015, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherwood Park, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We've stayed at Grande Rockies in Canmore 2 or 3 times a year over the past 5 or 6 years and this has always been our first choice in Canmore. The location is great, the restaurant is superb and the rooms have been comfortable and well appointed.

Over the past few years, however, the standards and maintenance has started to slip and it has now fallen into disrepair enough that it's time to find somewhere else to stay. On this visit (Victoria Day Weekend) we find burned out lights, temperature control in shower doesn't work, no towels or housecoats when we checked in etc. On earlier visits we'd find small things out of order (e.g. Hairdryers, coffee pots etc.) but today we were told that, for the first time ever, there is a charge to have the room cleaned! This is new and, at $250 a night for the room, an outrageous money grab!

Going to try Stone Ridge next time.

  • Stayed May 2015, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 1 week ago

It all started with at check in having the manager continually answering the phone, interrupting me and making me wait while she is checking me in. We then get checked in and up to our room....what can i say. It looks like it has hosted some frat parties recently. I would accept the room if i was in a 30 year old hotel, but at $300 per night, this is unacceptable. Good news is though, we were told we could have a new room.... you try moving 2 small kids, their playpen etc. and all their belongings without help from the staff...
so instead we get $15/night credit...wow.

  • Stayed May 2015, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We were given a Travelzoo voucher for two nights. The room cost $139. per night? The hotel made it difficult to book a room, but after more than an hour, on the telephone, a date was set. We were given a room in what is like an annex to the main building. There was no attendant on duty in our building, yet all outside doors remained unlocked 24 hours each of the two days. The room looked lovely, however we soon learned the toilet didn't flush unless it was held down the whole time. The sink didn't drain properly and the shower knob fell off in my hand. TV was basic, so we read in our information that we could borrow a dvd from the front desk. We did, but found we didn't have a DVD player in our room. We phoned and went over twice to the main building asking for help. We were told they would find one for us. We waited all rainy afternoon, but nothing came. We needed to go to main desk to replenish our coffee, cream and shampoo. We certainly didn't feel welcome. It was a sad experience.

  • Stayed May 2015, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grande Rockies Resort

Address: 901 Mountain Street, Canmore, Alberta T1W 0C9, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Family Hotel in Canmore
#4 Spa Hotel in Canmore
#4 Luxury Hotel in Canmore
#5 Romantic Hotel in Canmore
#8 Business Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grande Rockies Resort 4*
Number of rooms: 149
Official Description (provided by the hotel):
Experience Grande Rockies Resort – a unique resort hotel in Canmore, Alberta. Set amidst the majestic mountains of Banff National Park, the resort offers the incredible standards and service of a luxury boutique hotel and the personal comforts of a grand vacation home.The Grande Rockies Resort in Canmore features more than 136 boutique, one and two bedroom luxury hotel suites and penthouses, most complete with fully-featured kitchens, in-suite washer and dryer, spa-inspired bathrooms and designer décor & amenities. At your service night and day is a full team of hotel & restaurant professionals capable of handling any request.Superbly situated in the foothills of the Rockies right in the alpine village of Canmore, Grande Rockies Resort is ideal for golf, ski and outdoor adventure enthusiasts. Or, simply hang out by the indoor pool with waterslide, kids pool and hot tub or get active in the fabulous fitness centre.Corporations will appreciate Grande Rockies Resort's well-appointed meeting and conference facilities, serviced by our team of conference specialists and culinary experts. ... more   less 
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Also Known As:
Grande Rockies Hotel Canmore
Grande Rockies Resort Canmore, Alberta

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