Phoned to make sure room would be ready at check-in. Was told it would be - it wasn't. Kitchen had one tiny pot, no dish soap, floors and counters covered in dust, you get the idea. We booked the stay and ski package but the front desk has no record of the ski part. Still waiting for that $200 issue to be resolved.
This hotel is ridiculously disorganized and understaffed!
- Official Description (provided by the hotel):
- Experience Grande Rockies Resort – a unique resort hotel in Canmore, Alberta. Set amidst the majestic mountains of Banff National Park, the resort offers the incredible standards and service of a luxury boutique hotel and the personal comforts of a grand vacation home.The Grande Rockies Resort in Canmore features more than 136 boutique, one and two bedroom luxury hotel suites and penthouses, most complete with fully-featured kitchens, in-suite washer and dryer, spa-inspired bathrooms and designer décor & amenities. At your service night and day is a full team of hotel & restaurant professionals capable of handling any request.Superbly situated in the foothills of the Rockies right in the alpine village of Canmore, Grande Rockies Resort is ideal for golf, ski and outdoor adventure enthusiasts. Or, simply hang out by the indoor pool with waterslide, kids pool and hot tub or get active in the fabulous fitness centre.Corporations will appreciate Grande Rockies Resort's well-appointed meeting and conference facilities, serviced by our team of conference specialists and culinary experts. ... more less
- Reservation Options:
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- Also Known As:
- Grande Rockies Hotel Canmore
- Grande Rockies Resort Canmore, Alberta