I bought a voucher off of groupon for my husband, my daughter and myself to stay for 3 days for a Xmas getaway. When we arrived the hallways on the main floor (which we were staying) smelled overwhelmingly of smoke. When we initially checked into our room it appeared to be fine so we left our things and went for dinner. Upon our return and after putting our daughter to bed; we discovered just how incredibly filthy it was. Stains on the walls, stove and sealant in the shower that could have been easily removed had they actually been cleaned. I also found a ring of dead skin around the drain in the bath tub from the previous guest and dust and dirt everywhere! The whole unit smelled overwhelmingly of urine and between that, the smoke in the hallways, the dust and my allergies we could not continue to stay. Had our daughter not already been sleeping in her play pen we would have immediately left. Instead we booked new accommodations for the next day and opted for an early check out in the morning. Because we had prepaid with groupon for our entire stay, the man at the front desk could not immediately refund our purchase for the days we had bought (but would not be staying) and said he would have a manager contact us. That never happened. We left several messages that have gone unreturned. Very disappointing. Save your money!
- Official Description (provided by the hotel):
- Experience Grande Rockies Resort – a unique resort hotel in Canmore, Alberta. Set amidst the majestic mountains of Banff National Park, the resort offers the incredible standards and service of a luxury boutique hotel and the personal comforts of a grand vacation home.The Grande Rockies Resort in Canmore features more than 136 boutique, one and two bedroom luxury hotel suites and penthouses, most complete with fully-featured kitchens, in-suite washer and dryer, spa-inspired bathrooms and designer décor & amenities. At your service night and day is a full team of hotel & restaurant professionals capable of handling any request.Superbly situated in the foothills of the Rockies right in the alpine village of Canmore, Grande Rockies Resort is ideal for golf, ski and outdoor adventure enthusiasts. Or, simply hang out by the indoor pool with waterslide, kids pool and hot tub or get active in the fabulous fitness centre.Corporations will appreciate Grande Rockies Resort's well-appointed meeting and conference facilities, serviced by our team of conference specialists and culinary experts. ... more less
- Reservation Options:
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- Also Known As:
- Grande Rockies Hotel Canmore
- Grande Rockies Resort Canmore, Alberta