We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place to take your family!” 5 of 5 stars
Review of Grande Rockies Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Grande Rockies Resort to your Saves list
Grande Rockies Resort
4.0 of 5 Hotel   |   901 Mountain Street, Canmore, Alberta T1W 0C9, Canada   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Stay Again Online Offer
Ranked #18 of 32 Hotels in Canmore
1 review
“Great place to take your family!”
5 of 5 stars Reviewed 2 days ago NEW via mobile

Really enjoyed our stay. The rooms were spacious and nicely decorated. LOVED the showers. My favorite part of the room. Beds were very comfortable. The pool was awesome. My young children had a blast in the kiddie pool and the indoor/outdoor hot tub was very cool. Ordered room service and it came promptly and was very delicious. The staff was pleasant to deal with. My only minor complaint is the rooms show slight wear and tear. Could use a fresh coat of paint to freshen it up. But this would not deter me from coming again. In fact, we are planning another trip next month!

  • Stayed October 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review, yesterday
Dear Valued Guest,
Thank you for taking the time to send your feedback. I am glad to hear you enjoyed your stay, in particular the fantastic showers! Our pool area is a great place for the whole family to relax! Thank you for choosing to come back next month, we are looking forward to hosting you!

Sincerely,

Brent Batten
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5 reviews from our community

Traveler rating
    2
    2
    0
    1
    0
See reviews for
1
Couples
0
Solo
0
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
1 review
4 of 5 stars Reviewed 3 days ago NEW

If you are looking to spend a weekend away that's not to far from home, not only is Canmore a good choice but this hotel in Canmore is the perfect choice. It's walking distance from shops, and not far from the main street. We were on the main floor which was convenient with kids. The pool was a short walk away. Also being on the backside on the main floor, we didn't have people driving by our room, and it was easy to take the dog for a walk. The rooms were great. Having a full kitchen meant we could go to the grocery store to get things we could cook. I recommend bringing your own coffee for the machine in the room, the one they provide was not strong enough! All in all, it was a great weekend, and the hotel is highly recommended.

Room Tip: The main floor is convenient for families or pets. You don't have to be running up and down to g...
See more room tips
  • Stayed October 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review, yesterday
Dear valued guest,
First, thank you for taking the time to send us your feedback. I am truly glad you enjoyed our fantastic location in town! The full kitchen in each suite is definitely convenient for guests that want to do their own cooking or they do have the option to let our fantastic chefs at Habitat Restaurant do the cooking for them! Again, thank you for taking the time to pass along your comments!

Sincerely,
Brent Batten
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Staying at a few Canmore resorts in the last few months I am understanding the staffing challenges the region is having. The suites were spacious with a great lay out. The rooms were realatively clean but I have seen way worse in Canmore. The showers were fantastic and easy to use. As for the amenities the pool was great for the kids they really enjoyed themselves on the kiddy slide and on the larger water slide for the older kids. The hot tub was great for the adults wanting to relax with a nice outdoor feature after a long day. Would recommend this resort for families looking to get away from the hustle and bustle of Calgary.

  • Stayed October 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review, 4 days ago
Dear Valued Guest,
Thank you for taking the time to provide your feedback. I am glad you and your family enjoyed the pool area, and the fantastic showers! It's always nice to look out your window and see our gorgeous view of the three sisters as you enjoy a break from the city!

Sincerely,

Brent Batten
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Just got back from this hotel last evening. I want to start this review by saying positives: The resort location to downtown was superb. The front desk was very efficient for the most part. The presentation of this hotel was very nice. The suite we were in was built very nice, and tastefully decorated with very comfortable, clean linen beds, and amazing steam/Jacuzzi tub and shower.
The negatives: Dirty. Had to change our first room due to the caked, dust everywhere. The hallways were filthy due to lack of vacuuming. The elevator was tired and needed a thorough cleaning. I would not want to entertain guests in my suite due to the hallway, elevator alone.
When we were upgraded to a suite (for an extra cost of course, which is unfair when the room you book is unsanitary), the main floor reeked of cigarette smoke. The smoke smell reached our front door area, fortunately the suite was large enough that our bedrooms were unaffected.
Could not get the wifi password, despite repeated promises to call us back with one.
Living room TV was unhooked from dvd player, and my husband had to request the cable box be placed back so that we could watch TV.
Wanted to order room service, there was no book in our room, so had to request THAT also. (AT this point, we were getting tired and self-conscious asking for the necessities we paid for).
Room service menu had to be replaced three times, and we were asked to "throw out" the menu we tried to order from. Restaurant manager finally brought us a current menu and apologized for the inconvenience and brought us two bottles of water as there was of course, nothing in our room, at no charge.
Called back to room service to order our dinner (which was very tasty indeed), and were hung up on, by someone on the other end of the phone obviously in a huge rush. My husband actually had to call back just to confirm they actually took our dinner order, and he got abruptly rushed off the phone and hung up on.
I also ordered a 7 am pot of coffee to our room, which of course never came. I had to order it again the following morning, and they charged $12.00 plus delivery and 17% PLUS gratuity. Wow....
Finally, the room service burgers did arrive (rather quickly) by a very rushed man. I empathized and to be polite, asked him if it was very busy for his shift in the restaurant that evening. He asked us if we were told the wait was 45 minutes. We answered yes, and we understood they were busy, and expressed our surprise at just how quickly we received our order. I was promptly informed, that we should have "walked down the hall" and we would have received our burgers within "15 minutes" of ordering. I was in a bathrobe, and my husband was rather tired from his business meetings that day. How rude. I have since learned there is a huge service staffing shortage in Canmore, which would explain the lack of upkeep and cleaning. I would NOT recommend this Resort to my fellow Tripadvisor users who have helped me immensely with their honest recommendations over the years.
Final add on, the housekeeping staff (we stayed two nights) literally did very little. Bed made, toilet paper folded, and room service tray taken, but coffee cups and pot left, no dusting, bathtubs and showers not even wiped. Just a FYI.

Room Tip: Stay off first floor, there was cigarette smoke everywhere.
See more room tips
  • Stayed October 2014, traveled on business
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review, 5 days ago
Dear Valued Guest,
First, I'd like to thank you for taking the time to provide your feedback in regards to your recent stay. I am very sorry to hear of the challenges that you faced during your visit to our property and I encourage you to please contact me directly at 403-679-5211 or by email at brentb@bellstar.ca to discuss them in greater detail.

By no means are the situations you detailed reflective of the standards of the Grande Rockies Resort so I again apologize for the short comings you experienced. I am glad you did find the location convenient and enjoyed the fantastic showers! Please feel free to contact me at any time.

Sincerely,

Brent Batten
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I loved the views, I loved the suite we had wonderful amenities gorgeous fireplace, didn't care for the sliding bathroom door that didn't lock, or the faulty multipurpose electronic massage shower but what really bugged me was the doors getting into the rooms, you have to open one door to get to another door and the neighbors do the same making for a loud night if they're coming and going
otherwise I highly recommend Canmore's Grande Rockies Resort!

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review, 2 weeks ago
Dear Grande Rockies Resort Guest:
Thank you for your valuable feedback. I am glad to hear you enjoyed your room and the stunning views of the area. I am very sorry to hear that you had issues with your shower and the noise from the outside door. If you would like to discuss these further, please feel free to contact me at anytime by email at brentb@bellstar.ca or on my direct line at 403-679-5211. Thank you again for staying with us and taking the time to pass along your comments and concerns.

Sincerely,
Brent Batten
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Grande Rockies Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grande Rockies Resort

Address: 901 Mountain Street, Canmore, Alberta T1W 0C9, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Family Hotel in Canmore
#4 Spa Hotel in Canmore
#4 Luxury Hotel in Canmore
#5 Romantic Hotel in Canmore
#8 Business Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grande Rockies Resort 4*
Number of rooms: 149
Official Description (provided by the hotel):
Experience Grande Rockies Resort – a unique resort hotel in Canmore, Alberta. Set amidst the majestic mountains of Banff National Park, the resort offers the incredible standards and service of a luxury boutique hotel and the personal comforts of a grand vacation home.The Grande Rockies Resort in Canmore features more than 136 boutique, one and two bedroom luxury hotel suites and penthouses, most complete with fully-featured kitchens, in-suite washer and dryer, spa-inspired bathrooms and designer décor & amenities. At your service night and day is a full team of hotel & restaurant professionals capable of handling any request.Superbly situated in the foothills of the Rockies right in the alpine village of Canmore, Grande Rockies Resort is ideal for golf, ski and outdoor adventure enthusiasts. Or, simply hang out by the indoor pool with waterslide, kids pool and hot tub or get active in the fabulous fitness centre.Corporations will appreciate Grande Rockies Resort's well-appointed meeting and conference facilities, serviced by our team of conference specialists and culinary experts. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, Travelocity, Priceline, BookIt.com, Despegar.com and Tingo so you can book your Grande Rockies Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grande Rockies Hotel Canmore
Grande Rockies Resort Canmore, Alberta

Owners: What's your side of the story?

If you own or manage Grande Rockies Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.