My husband and I decided to travel to Canada for our end of the summer vacation. We chose to make Banff one of our last stops, and found the Silver Creek Lodge in Canmore online and decided to stay there. It looked really nice, took pets and we could use it as our base, then make day trips into the park. I booked our reservation online, and paid in advance. We arrived at the Lodge, and my husband checked in, or at least tried to. The girl behind the desk couldn't find our reservation, after realizing it was in my name that was cleared up and both of the clerks behind the desk agreed, and stated to my husband that our stay was already paid for. After settling in our room, which was very nice, we decided to see if we could stay an extra night. After my husband checked with the front desk clerk, it was cleared for us to stay an additional night. Our credit card or payment of any kind was never asked for. Only after we got home did the nightmare begin. My next credit card statement had a charge on it for two nights, or $300.00 additiona charge. I phoned my credit card company (CitiBank) and they told me that they would take care of it. Needless to say, they didn't. Over the next two and a half months we continued to battle for our refund with CitiBank before we finally had to pay all the charges and call Silver Creek Lodge ourselves. We were passed off, ignored, and treated very poorly by staff and the manager Ted Bailey. We had to constantly repeat ourselves, (don't they write anything down?) and sent numerous emails to staff and Ted with our dispute information, only to be ignored over and over again. I agree with the reviews by MissSpring and Winnifredlei, this was the worst part of our entire trip. Since all of this began, both my husband and I (we both work in public service) have told as many people as possible about Silver Creek Lodge and our negative experience with them....that is still ongoing!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.