The good: Very nice hotel room, big kingsized bed, fresh quality white linens, new furnishings, big bathtub/rain-shower. Our room was very quiet, with mountain views. A short walk to central Canmore (15 mins). A spa, hot tubs and a steam room on site. We got a great deal online. The less good: The room was really warm, even with the window open all night and the thermostat turned down. The front desk was understaffed with only one person who was away from the desk when we arrived. We received breakfast discount vouchers even though the restaurant didn't appear open for breakfast. The hot tub area needed some cleaning/maintenance and the steam-room was out of order. My hubby was planning on doing some work but the internet wasn't reliable. Customer service could use a little attention but all in all a great value hotel if you get an online deal.
One side of the hotel faces the highway, the other quieter side (the hot tub side) faces the parking...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 3, 2013
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Thank you for staying with us and for your comments. We value all of our guest's opinions and with yours its helps us to keep improving our quality of service and our product.....we hope that you will try us again! If you would like to discuss anything further please don't hesistate to contact firstname.lastname@example.org
Thanks again Susan!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.