We have stayed in other properties in Canmore but this was our first stay at the Blackstone Mountain Lodge. We stayed in a two bedroom unit (room 334) from November 2 - 5.
First the pros - very nice kitchen and overall the unit was spacious. The outdoor hot tubs and heated pool were quite nice and a big hit with our kids! Room faced the "Three Sisters Mountain" range (nice partial view) and was quiet. Also, stayed in room next to elevator and never heard a thing! Heated underground parking was also a plus and elevators were quick.
Cons - The greasy hand prints and dirt on the hallway to the bedrooms and in the 2nd bedroom was a little disgusting but generally speaking the room and linens appeared clean. Furniture was basic at best and the unit seems to be getting well used as unit is showing its age. Fireplace did not work, window in the master bedroom was left open upon arrival and handle was broken so we were unable to close it. The two decks are both very small and thus really not functional. Also, the TV's in the bedrooms are very old as they are the CRT type and thus they are quite large and they take up the entire top of the dresser in each room. The DVD player and TV in the main living area are not much better as neither were high definition and no HDMI port to plug my laptop computer in.
In regards to the service I can offer the following comments - check in was fast and efficient, staff were friendly and courteous. The front desk is not 24 hrs and closes for the night at 11:00 pm (I think) but there is a security number that you can call if there are any issues. Also, there is no maid service unless you stay for a period of greater than 4 days. I didn't have an issue with these things as I was aware of them from their website and reading Trip Advisor reviews, however, I thought it worth mentioning as an FYI to anyone reading this review as this is quite bothersome for some people! Lastly, upon checkout the front desk did not have the correct rate information for purposes of finalizing our bill. Fortunately I had a copy of the pricing I was given through my on-line booking and was able to straighten out the pricing reasonably quickly although I get the sense it may have been a bigger issue if I had not been prepared!
So to conclude I would suggest that this is a nice place to stay if outdoor hot tub and swimming pool are your thing, however, if you are looking for a nice room then I would suggest you look elsewhere as there are certainly better properties in Canmore for this price point.