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Blackstone Mountain Lodge: Traveler Reviews

3.5 of 5
170 Kananaskis Way, Canmore, Alberta T1W 0A8, Canada
Hotel amenities
Blackstone Mountain Lodge
Ranked #9 of 33 hotels in Canmore
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255 reviews from our community

Traveler rating
    163
    63
    19
    3
    7
See reviews for
Families
102
 
Couples
86
 
Solo
4
 
Business
8
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Convenient and well organised”
4 of 5 stars Reviewed November 5, 2012

A solid option for Canmore. Suites are spacious and well arranged, with good kitchen and laundry facilities. Bed was very comfortable, and the linens and towels were clean and good quality. We made use of the gym which had a good variety of equipment.

We were there in the summer, so walked into town, an easy 15 mins, along the boardwalk if you ask at reception for how to find the end of the path.

Overall we enjoyed our stay and would recommend this hotel to others.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask nellpapa about Blackstone Mountain Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KileyD, Front Office Manager at Blackstone Mountain Lodge, responded to this review
November 18, 2012
Hello nellpapa,

It is great to read that you enjoyed your stay this past summer. Thank you for the kind words. I hope that sometime in the future we will be able to welcome you back in the winter so that you are able to enjoy the mountains in the winter as well.

Have a great day,
Kiley Dare

Guest Service Manager
Blackstone Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lethbridge, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Great Location and Amenities”
5 of 5 stars Reviewed October 31, 2012

This was a great location. Off the beaten track enough to enjoy some down time but close enough to downtown to walk to many great restaurants and shopping. I would highly recommend for a family get away or just connecting with friends.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Jody M for Canmore
Ask Jody M about Blackstone Mountain Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KileyD, Front Office Manager at Blackstone Mountain Lodge, responded to this review
November 3, 2012
Hello Jody M,

Thank you very much for visiting us in the Rockies. It is great to hear that you enjoyed your stay with us in our cozy suites. I hope that you were able to enjoy the hot tubs and pool while you were here.

Hopefully we will be able to welcome you back soon,
Kiley Dare

Guest Service Manager
Blackstone Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
102 helpful votes 102 helpful votes
“3rd Time Not A Charm”
3 of 5 stars Reviewed October 24, 2012

We have been to Blackstone a couple of times before and have always had an excellent experience but this time around we were a little disappointed. The suite was just as comfortable as we have come to expect but there were a few maintenance issues. On our first night we were using the microwave and the plastic vent cover above the door fell off - on further inspection we discovered that someone had attached it with duct tape after it had obviously come off before. Also the water dispenser on the fridge did not work and the TV remote had a broken battery cover. Fairly minor issues so not a big deal but on our second morning the shower would not work - we could get water from the faucet but the nozzle to switch to the shower head no longer worked.

We reported these issues before we checked out and in all fairness to Blackstone, Kiley at the front desk was very apologetic and offered a fair discount on our stay. Customer service is always top notch at Blackstone and for this reason we will give it another try. We really enjoy it there and hope these issues were an anomaly.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 10 more reviews by StrawberryJ-V for Canmore
Ask StrawberryJ-V about Blackstone Mountain Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KileyD, Front Office Manager at Blackstone Mountain Lodge, responded to this review
October 29, 2012
Hello StrawberryJ-V,

I do apologize for your stay not being what you have experienced in the past and not what it should be. Since talking with you on check-out, all of the maintenance has been fixed and we are also checking all of the other suites to ensure that it does not happen to other people.

Thank you very much for the feedback and I hope you have a great fall,
Kiley Dare

Guest Service Manager
Blackstone Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Top Contributor
87 reviews 87 reviews
11 hotel reviews
Reviews in 38 cities Reviews in 38 cities
89 helpful votes 89 helpful votes
“Could of been excellent but just average.”
3 of 5 stars Reviewed October 20, 2012

The stay could not of started off worse. When checking in, they place a hold on your credit card. However I booked on Expedia and it was only supposed to be for incidentals. But instead they place the hold for the entire price of the stay(plus for incidentals). Although the staff members tried everything they could to fix the mistake, they're was nothing they could do. Let's just say, it caused a couple headaches. The room it self was very nice. The kitchen was stocked with everything we needed. The large bathtubs are awesome. Lot's parking. The pool area was also nice.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by Beejmcgillashaw for Canmore
Ask Beejmcgillashaw about Blackstone Mountain Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KileyD, Front Office Manager at Blackstone Mountain Lodge, responded to this review
October 21, 2012
Hello Beejmcgillashaw,

I am sorry that we put a pre-authorization on your credit card for the full amount when you had already paid Expedia prior to your arrival at Blackstone Mountain Lodge. This is not the norm and I will be following up with all of the guest service agents to ensure this does not happen again on the future. For reservations booked through a third party are only supposed to be pre-authorized for incidentals only.

I hope that you will think of us again in the future so that you can experience the resort without any problems and enjoy the resort as you should have.

Thank you for the feedback,
Kiley Dare

Guest Service Manager
Blackstone Mountain Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Strathmore, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Relax and enjoy!!”
5 of 5 stars Reviewed October 18, 2012

This condo has beautiful decor with a magnificent view and a bottle of wine and you have yourself a small piece of heaven!! Within walking distance to lovely restaurants, or so close to Banff if you so desire to walk around there!! You won't regret your decision to stay here...a total package of luxury!!

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Gwen S about Blackstone Mountain Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KileyD, Front Office Manager at Blackstone Mountain Lodge, responded to this review
October 20, 2012
Hello Gwen S,

Thank you very much for all of the compliments. All of your comments bring a smile to my face. I am glad we were able to make your stay in the Rockies great. I hope that we are able to welcome you back in the future.

Sincerely,
Kiley Dare

Guest Service Manager
Blackstone Mountain Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Blackstone Mountain Lodge

Also Known As:
Blackstone Mountain Hotel Canmore
Blackstone Mountain Hotel
Blackstone Mountain Resort
Blackstone Mountain Lodge Canmore, Alberta
Address: 170 Kananaskis Way, Canmore, Alberta T1W 0A8, Canada
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotels in Canmore
#4 Family Hotels in Canmore
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Blackstone Mountain Lodge ... more   less 
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