We have been to Blackstone a couple of times before and have always had an excellent experience but this time around we were a little disappointed. The suite was just as comfortable as we have come to expect but there were a few maintenance issues. On our first night we were using the microwave and the plastic vent cover above the door fell off - on further inspection we discovered that someone had attached it with duct tape after it had obviously come off before. Also the water dispenser on the fridge did not work and the TV remote had a broken battery cover. Fairly minor issues so not a big deal but on our second morning the shower would not work - we could get water from the faucet but the nozzle to switch to the shower head no longer worked.

We reported these issues before we checked out and in all fairness to Blackstone, Kiley at the front desk was very apologetic and offered a fair discount on our stay. Customer service is always top notch at Blackstone and for this reason we will give it another try. We really enjoy it there and hope these issues were an anomaly.

The stay could not of started off worse. When checking in, they place a hold on your credit card. However I booked on Expedia and it was only supposed to be for incidentals. But instead they place the hold for the entire price of the stay(plus for incidentals). Although the staff members tried everything they could to fix the mistake, they're was nothing they could do. Let's just say, it caused a couple headaches. The room it self was very nice. The kitchen was stocked with everything we needed. The large bathtubs are awesome. Lot's parking. The pool area was also nice.

This condo has beautiful decor with a magnificent view and a bottle of wine and you have yourself a small piece of heaven!! Within walking distance to lovely restaurants, or so close to Banff if you so desire to walk around there!! You won't regret your decision to stay here...a total package of luxury!!

This property far exceeded our expectations!! The condo was so peaceful and the view of the Rockies from the balcony (as well as all windows) was spectacular. Martin at the front desk is just a "gem". He told us all about the fabulous places to see wildlife away from the hoards of tourists. He was so right because we saw two moose on the out of the way gravel road he mentioned. We would never have found it on our own. The place is top notch and the staff just can't be beat. If you're thinking of visiting Banff/Canmore please give Blackstone a try. All your stress will just vanish.......well for a couple of days anyway.