The room was amazing, much nicer then I had expected. The property was further outside of Banff then I had anticipated but the local area surrounding the hotel was very nice. I booked the Safari Package which the hotel did not honor because a lack of attendance; the trip was actually cancelled. This was very disappointed. Nowhere in the reservations did it say anything about a minimum number of people. Otherwise a VERY nice property. The beds seemed a little cheap. I loved the balcony feature. Had problems with management returning my calls. I finally had to call corporate to get resolution. Fortunately, they took care of everything to the best of their ability. Regardless of the problems, I would still return to the property.