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“Great Stay except!” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Hinton

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Holiday Inn Express Hotel & Suites Hinton
2.5 of 5 Hotel   |   462 Smith St, Hinton, Alberta T7V 2A1, Canada   |  
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Ranked #1 of 17 Hotels in Hinton
Edmonton Alberta
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
“Great Stay except!”
4 of 5 stars Reviewed July 21, 2014

First the good stuff. We stayed for three nights. The room was spotless very modern and clean with all the amenities you need., small frig, microwave, comfortable beds with nice linen, great shower. The staff was very friendly and helpful when required. I was impressed with the quality of housekeeping. There was also free parking.

The hotel came with a breakfast room however it was probably the worst quality of food and variety that I have seen in the hotels that I have stayed in. If cost cutting was the intent they sure succeeded. We ended going out for breakfast. The breakfast room was pleasant though. The internet connection was also spotty and kept dropping off.

Room Tip: Make sure you get on the side away from the service station to avoid early morning noise. Hinton is...
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  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review, July 24, 2014
Thank you for all the feedback either good or bad we are always looking at ways to improve our guests satisfaction. I will look into the quality of the breakfast with our team to make sure we are placing all items out during breakfast hours to accommodate our guests.
Thank You again.
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149 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Trail BC
1 review
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 18, 2014

Everything was excellent in my two week stay with the exception of the wifi which sucked. I called tech support the first two nights and just gave up after that. The continental breakfast was really good. The rooms were very clean. The staff was excellent.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review, July 21, 2014
I appreciate the feedback on your recent stay. The team is pleased you have enjoyed your stay. We are looking into the wifi at the hotel to see where we can improve it with our providers.
Thank You
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Fort St. John, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 17, 2014 via mobile

Just spent two nights, last weekend, in this hotel. We were shocked how large the king bed room with sofa bed was! One of the biggest we've stayed in. Loved it. Staff were great both at front desk and in the breakfast room. Hotel was clean and quiet. We would definitely stay again.

Stayed July 2014, traveled with family
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review, July 18, 2014
Thank you for the feedback. Our suite rooms are a bit larger than the regular rooms and do give a great feeling of space when you enter. The team will be happy to hear you enjoyed your stay over at our location.
Thank you again.
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Phoenix
Top Contributor
81 reviews 81 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed July 17, 2014

This was a pretty typical Holiday Inn Express. Some of the front desk staff was helpful and some were not so pleasant. We had a hot water issue one day and the person I dealt with that time was great. Another time the washer ate my money and they were going to send someone but never did. It wasn't a big deal, just added more change and got it to work. Upon check in staff wasn't as pleasant as I would expect.

The room was awesome. Very clean, very large. We had to queen beds and a sitting area with sofa, table, desk, large wetbar with sink, coffee maker, fridge, microwave and cabinets that had a couple paper plates and cups. Very comfortable room Bathroom was fine, no complaints.

The breakfast included was good. They had a decent selection of different things. One day scrambled eggs, bacon and bacon, one day little omelets, bacon and sausage. Also had cereals, a pancake maker, cinnamon rolls, English muffins, bagels, toast, yogurt, coffee and juices.

Pool area was indoor and nice. Good size pool with slide and a hot tub with a perfect temperature. Nice and hot. I hate hot tubs that are only warm.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review, July 18, 2014
Thank you for the feedback on the hotel. We try to deliver consistent service throughout everyone's visit so this is something that I will look into. I appreciate you bringing this to my attention.
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Antigonish, Nova Scotia, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 16, 2014

Stayed at this hotel for one night this past week on our way to Jasper. Nice clean rooms. We used the pool, it was very busy and not super clean (but it was at the very end of the day). The best part was the continental breakfast! So much choice, it was great. 5 stars for the breakfast! Would come back again for sure.

Stayed July 2014
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review, July 18, 2014
We appreciate your feedback on the pool area. Even at the end of the day we still want the pool to be a welcoming environment for the families so this will be something we need to look into. Thank You for sharing.
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Regina, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 15, 2014

Clean, well kept hotel. Our suite was very clean, new with no signs of wear. The pool area was wonderful--clean & a great place for the kids to play with a nice hot tub. Our family enjoyed the free hot breakfast as well. Staff were friendly and helpful. Check in/out was efficient as anywhere. Highly recommended!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review, July 16, 2014
We are so glad your family enjoyed our many facilities and service. Thank you for choosing our property for your lodging needs while in the Hinton area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 13, 2014 via mobile

Beautiful hotel in great condition. The customer service was awesome! Breakfast was great! The pool was down, but the staff was very apologetic. Would totally recommend this hotel and would stay here again. It was cheaper than staying in Jasper, but still close enough to drive after a long day.

Stayed July 2014, traveled with family
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison P, General Manager at Holiday Inn Express Hotel & Suites Hinton, responded to this review, July 16, 2014
Thank you for the great comments about the hotel and services you received during your recent visit. Our team is proud to be # 1 and we get excited when our guests agree.
Thank You again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Hinton

Address: 462 Smith St, Hinton, Alberta T7V 2A1, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Hinton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 17 Hotels in Hinton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Hinton 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Convenient Location Highlights this Hinton, Alberta Hotel Surrounded by the beauty of the Rocky Mountains, the Holiday Inn Express Hotel & Suites of Hinton, Alberta treats guests to top-quality amenities and service.The breathtaking landscapes of the Rockies are one of the most popular attractions in Hinton. Our hotel near Jasper National Park gives you easy access to this protected range of caribou and home of the highest mountain in Alberta. You can also take an ATV tour with Canadian Rockies Adventures. Golfers can enjoy playing 18 holes at the Hinton Golf Course, a few miles from our hotel. If you prefer to stay indoors while lodging in Hinton, Alberta, consider stopping by the Parks West Mall for a day of shopping.Business travelers to our Hinton, Alberta accommodations can benefit from our convenient location near dozens of corporate locations, such as Hinton Wood Products, Hinton General Hospital, Kal Tire, Weatherford, Yellowhead Regional Educational Consortium and Syntech Enerflex. Our Hinton, Alberta hotel also has a meeting room, a 24-hour Business Centre and free high-speed Internet access to meet your business needs.We go beyond other hotels in Hinton, Alberta to offer the best amenities such as a free hot breakfast bar each morning. We have a variety of rooms and suites, each equipped with 32' TVs, high-speed Internet access and a microwave and refrigerator. Call today and reserve a room at our Hinton, Alberta hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Hinton
Holiday Inn Express Hinton
Holiday Inn Hinton
Hinton Holiday Inn
Holiday Inn Express Hotel & Suites Hinton Alberta

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