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“Very Disappointed” 1 of 5 stars
Review of Super 8 Hinton

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Super 8 Hinton
2.0 of 5 Hotel   |   284 Smith Street, Hinton, Alberta T7V 2A1, Canada   |  
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Ranked #15 of 17 Hotels in Hinton
Lloydminster
1 review
“Very Disappointed”
1 of 5 stars Reviewed July 1, 2013

This is the second stay in this hotel and it has gone downhill. The beds were made but had dirty, used sheets on them. The breakfast was just toast and cereal, tables were dirty - it appeared to be an inconvenience for the staff. Pool was closed. The manager was indifferent about the room and never offered a discount, apology or anything. Will not trust another Super 8 - especially this one.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Super 8

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiv b, Manager at Super 8 Hinton, responded to this review, July 4, 2013
Dear Ms. Joice J

Thanks for making us aware of our shortfalls which gives us an opportunity to do better in our future dealings with our valued customers like yourself.
The day in question was a day when our regular delivery from Sysco did not arrive on time causing some of the food items missing from our breakfast menu for that particular day.
The pool was functioning perfectly although the Whirlpool was giving us trouble with temperatures on this particular day.
Regardless, our problems are our's and you should not be inconvenienced because of that. As an appreciation for your past business with us and inconvenience during your last stay, we would offer you and your partner a complementary free stay for 1 night during your next stay. Hope this convinces you about our sincerity and seriousness to look after our valued guests to the best of our ability.


Regards


Debra........
(General Manager)
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191 reviews from our community

Traveler rating
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    35
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Summerland, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed June 27, 2013

We stayed in many hotels on a recent cross-country trip. We had good experiences with Super 8, so we chose this one in Hinton. It was not up to the standards set by the others. For example, we made a reservation for 4 people, and only had 2 towels. Not a huge deal in itself, but an indicator of their poor attention to detail. Also, the advertised pool was out of order = very disappointed kids.

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
1 review
1 of 5 stars Reviewed June 22, 2013

My husband and I planned a trip to Jasper and we decided to stay in Hinton because it was much cheaper.. When we got to the hotel they checked us in but couldn't get us into the actual room because the key cards wouldn't work.. they tried 3 different rooms and the same thing.. The hotel in general was disgusting the one room they did end up opening for us was very dirty.. My husband and I ended up just staying in Jasper for our trip which cost more but was definitely worth it. I DO NOT RECOMMEND THIS HOTEL.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Super 8

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiv b, Manager at Super 8 Hinton, responded to this review, June 24, 2013
We send out our sincere apologies,I must admit that technologies today sometime fail us however, in the future we promise to address all issues, to make all our guests comfortable thank you


Debra
GM
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Gainesville, Florida
Top Contributor
95 reviews 95 reviews
49 hotel reviews
Reviews in 57 cities Reviews in 57 cities
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed June 20, 2013

I made reservations on line for Super 8 Hinton for 2 nights but when we got there we cancelled them. The lobby looks like it might be from a prison waiting room. It was sparse and pathetic looking.

The pool was not working – the TV was down – the manager did not know what type of internet connection was available so could not say if the wi-fi was working. There was too much confusion – I was told it was because of an afternoon storm but it was too much for us. We actually moved on to another motel – not a good choice either a sit turned out.

Apparently this motel has a new manager – just arrived from what I could gather – let’s hope she can turn this Super 8 around – it needs it. We have stayed at other Super 8s and know that a low cost motel does not need to mean a disorganized and dilapidated one. See my reviews of the ones in Invermere and Fernie.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Service
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shiv b, Manager at Super 8 Hinton, responded to this review, June 21, 2013
We extend our apologies as the new manager at Super 8 my goal is to make your stay the very best for you I personally promise that your next stay with us will be better organized and comfortable thank you

Debra
GM
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St. Paul
1 review
2 of 5 stars Reviewed June 14, 2013

Website said pool hrs were 7 am to 11 pm. Actual hrs were 10 am to 10 pm and the pool was not available for use when we were there. Also check out was early (10 am). We had to ask for a receipt and the receipt was not properly broken down. GST, Room tax, were all lumped together. As far as I know you have to legally provide a GST on all receipts and there is none on our receipt. Not professional. Putting that aside, it was clean, there was a small breakfast provided, and the beds were comfortable.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiv b, Manager at Super 8 Hinton, responded to this review, June 21, 2013
Thank you for the positive comments , we are striving every day to make our guests comfortable our check out is at 11:00am and our pool hours are 10:00 am to 10:00pm but we can open up at 9:00 am if requested so thank you we hope to see you soon!

Debra
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Hinton

Address: 284 Smith Street, Hinton, Alberta T7V 2A1, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Hinton
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 17 Hotels in Hinton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Hinton 2*
Number of rooms: 48
Official Description (provided by the hotel):
The Super 8 in Hinton, recipient of the 2008 Housekeeping Award from Alberta Tourism, Parks, Recreation and Culture, is conveniently located near beautiful Jasper. We offer our guests a rich list of amenities that includes a Complimentary Continental Breakfast, FREE High-Speed Internet Access, Indoor Pool and Whirlpool, Movie Channel, Executive Suites, Premium Rooms, Kitchen Units, In-Room Coffee, Fridge, Microwave, Hair Dryer, and Alarm Clock. Pets are Allowed with Permission. See you along the way! ... more   less 
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Also Known As:
Super Eight Hinton
Hinton Super 8
Hinton Super Eight
Super 8 Hinton Alberta

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