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“good hotel for families” 3 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.5 of 5 Hotel   |   782 Carmichael Lane, Hinton, Alberta T7V 0A6, Canada (Formerly Nova Inn)   |  
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Ranked #5 of 17 Hotels in Hinton
Red Deer, AB
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“good hotel for families”
3 of 5 stars Reviewed September 2, 2013

This is a good option if you can't afford the high prices charged by hotels in Jasper during peak season. The hotel was a good price, clean, and quiet. The continental breakfast contained many items, including small omelets and other egg-based dishes which could be microwaved, and were really quite good. Also included French toast and pancakes which could be toasted, along with the usual suspects (toast, yogourt, etc.).

The hot tub was quite hot and the pool was really cold. The kids barely spent any time in the pool because of that.

Be aware that Hinton is a 45-minute drive to Jasper townsite. When booking the hotel, my friend was told that the hotel is only 15 minutes to Jasper - that's the time to the park gates, not to the townsite.

Located on highway 16. Despite this, the room was fairly quiet.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regi0nalsalesmanager, Regional Sales Manager at Quality Inn & Suites, responded to this review, September 5, 2013
Thank-you for your review.
We appreciate your feedback and will definitely check the warm temperatures on the pool as you mentioned.
All the best - Mindy Smythe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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82 reviews from our community

Traveler rating
    36
    23
    11
    6
    6
See reviews for
31
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12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
East Coast Canada
Top Contributor
100 reviews 100 reviews
48 hotel reviews
Reviews in 55 cities Reviews in 55 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed August 28, 2013 via mobile

We stayed at this hotel for one night while travelling to Edmonton. It was a very basic hotel, with just the necessities. Breakfast was just OK, not alot of variety, but it was adequate. The hotel bed spreads were not white, so it was difficult to determine the true state of cleanliness of the beds. The hotel offered Aeroplan points for the stay. Price was very reasonable though and for the lack of money spent, we were satisfied.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regi0nalsalesmanager, Regional Sales Manager at Quality Inn & Suites, responded to this review, September 3, 2013
Thank-you for your review.
We always appreciate guest feedback.
Just to set your mind at ease, our comforters are washed very regularly and are kept very clean.
We hope you had a good trip.
Sincerely - Mindy Smythe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta, Canada
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed August 25, 2013

my wife and I stayed there over a Saturday night,the front desk staff where very helpful.......our room was on the second floor ,one below the smoking floor (yes a hotel that still lets people smoke in there rooms).....on entering the life to our floor it smelt like someone had just smoked in the lift ,but on our floor it smelt fine........our room was a larger than normal but the bathroom was a bit on the small size, good sized lcd tv and fridge and a large air con unit which was a little loud at times, but my biggest problem was more on other guests and the doors to the rooms, it seemed that everytime someone closed there room door half the floor heard them do it (not so much fun at 2am and again at 3.30 am).......and when it comes to the continental breakfast if you do not expect much you will not be disappointed.( which I have found to be the norm at Canadian hotels).......all in all clean and basic hotel

Room Tip: ear plugs due to other unthinking noisy fellow guests
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regi0nalsalesmanager, Regional Sales Manager at Quality Inn & Suites, responded to this review, August 28, 2013
Thank-you for your review of our property.
We truly appreciate your feedback and were sorry to hear that you weren't able to get a great night's sleep.
All the best - Mindy Smythe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Slave Lake, Alberta, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 10, 2013

My family have travelled to Hinton/Jasper for the last five years....this hotel was by far the best we've ever stayed in...clean, friendly, beautiful hotel!! We had a balcony with a view of the beautiful Rocky Mountains, and the front desk staff was excellent at recommending places to eat!

Room Tip: We had a suite on the 4th floor with a balcony!!
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regi0nalsalesmanager, Regional Sales Manager at Quality Inn & Suites, responded to this review, August 12, 2013
Thank-you very kindly for your review.
We always appreciate receiving great feedback about our hotels and staff!
Take care - Mindy Smythe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 5, 2013

Close to the outskirts of Hinton, it is not a long drive into Jasper and half the cost of a hotel in the park. The rooms were clean and comfortable.
The front end staff were very nice to deal with.
The breakfast was the typical continental food you would expect.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regi0nalsalesmanager, Regional Sales Manager at Quality Inn & Suites, responded to this review, August 7, 2013
Thank-you for your review.
We were pleased to hear you enjoyed your stay with us and we hope to welcome you back to another Nova Hotel in the future.
All the best - Mindy Smythe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 16, 2013

The hotel seems just went thru a major renovation. Although I am not a fan of the interior design but everything looks good and clean to me. The firm pocket coil beds are lovely. Staff are friendly and helpful. Continental breakfast is included with typical selection (don't expect much other than fill your stomach). Location is good too with McDonald, Walmart, Canadian Tire, Auto repair service all within walking distance. Beaver Boardwalk is just a few km away.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regi0nalsalesmanager, Regional Sales Manager at Quality Inn & Suites, responded to this review, July 19, 2013
Thank-you kindly for your review.
We truly appreciate you taking the time to post your comments for future guests reference.
We wish you all the best in future travels.
Sincerely - Mindy Smythe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitecourt, Canada
Top Contributor
52 reviews 52 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 12, 2013

The rooms are average. There was not anything outstanding about this hotel but nothing unpleasant to report either. The only thing that stands out are the very comfortable pillows. The rates are great for this level of accommodation.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regi0nalsalesmanager, Regional Sales Manager at Quality Inn & Suites, responded to this review, July 15, 2013
Thank-you kindly for your review.
We are pleased to hear that you enjoyed your stay with us.
We hope to be able to welcome you back again in the future.
Sincerely - Mindy Smythe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 782 Carmichael Lane, Hinton, Alberta T7V 0A6, Canada (Formerly Nova Inn)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Hinton
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 17 Hotels in Hinton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Conveniently located along the Trans Canada (Yellowhead) Highway, the Quality Inn & Suites(R) in Hinton offers stunning mountain views and intimate encounters with Alberta's wildlife, as well as easy access to outdoor fun at Jasper National Park. This pet-friendly Hinton, AB hotel is convenient to outdoor activities like cross country skiing, fishing, horseback riding, hiking and fishing, as well as a variety of attractions. ... more   less 
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Also Known As:
Quality Inn & Suites Hinton, Alberta

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