We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“One night stay....odour in room.” 3 of 5 stars
Review of BEST WESTERN PLUS Sunrise Inn

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added BEST WESTERN PLUS Sunrise Inn to your Saves list
BEST WESTERN PLUS Sunrise Inn
3.0 of 5 Hotel   |   5506 Main St., Osoyoos, British Columbia V0H 1V0, Canada   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Save up to 20%
Ranked #4 of 27 Hotels in Osoyoos
Victoria
Top Contributor
78 reviews 78 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
“One night stay....odour in room.”
3 of 5 stars Reviewed May 2, 2013

I use Best Western' because they are everywhere and have a good reward points system. The hotel was fully booked when I arrived. They were in the middle of check ins and check outs. They allowed me to place my luggage in the room which was in the process of being cleaned. I prefer the ground floor which allowed me to park my vehicle adjacent to my room (although it was an enclosed balcony I was able to transfer my luggage directly to my vehicle). Also restaurant was attached and was very easy to access. Friendly staff and helpful. Stay on the back side to avoid road noise. Room had odour...I opened the hallway door and patio door to ventilate room....also coffee urn was empty shortly after breakfast started, unable to contact staff.

Room Tip: Stay at rear of hotel and avoid road noise...
See more room tips
  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSunriseInn, General Manager at BEST WESTERN PLUS Sunrise Inn, responded to this review, May 6, 2013
Dear Valued Guest;
Thank you for submitting your review for our property.
Your business is very important to us and we value your feedback. We appreciate knowing how we can improve. Our apologies for the odor and coffee urn, we have addressed this and do hope with your feedback we can improve on these issues, as this will help us to deliver a more superior experience to you and future guests.
We do hope that you will come back visit us again soon.
Sincerely,
Lucky Gill
General Manager
BEST WESTERN PLUS Sunrise Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

282 reviews from our community

Traveler rating
    115
    120
    30
    11
    6
See reviews for
94
117
9
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Any
English first
Vancouver, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 26, 2013

I just make the trip from Vancouver to Nelson a few times a year to visit family and I stop for the night in Osoyoos off-season. During the summer months it can be a bit expensive, crowded, and noisy. I have learned over the years that just because they fix up the outside of a hotel doesn't mean the rooms have been updated. The Best Western Plus Sunrise is one of the best in Osoyoos because the rooms are modern, simple, clean and quiet, everything that matters in a hotel. This is typical of Osoyoos, not a luxury resort. The hotels all generally look the same from the outside but the Best Western is much nicer than the rest on the inside. The Watermark is pricier but the rooms are the same quality. The pool and hot tub here are OK and again, typically not 4 or 5 star luxury in Osoyoos so expect clean and simple.

The clincher at this Best Western is the service. They actually care here and are willing to do whatever it takes to make their guest happy. Esther at the front desk stands out as an example of someone who will do her best to make you feel welcome. I won't name the brand but a few doors down last summer another brand lost our business because we felt like we were unwanted. We were prepared as we drove up to be treated to more of the same but we were so happy with Esther and her winning attitude! This in combination with the modern room mean we have a new favourite place to stay in Osoyoos.

Room Tip: There doesn't appear to be much difference in the rooms but higher up on the roadside have bette...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSunriseInn, Manager at BEST WESTERN PLUS Sunrise Inn, responded to this review, April 29, 2013
On behalf of everyone at The Best Western Plus Sunrise Inn, we would like to thank you for your review on our hotel. We are happy to know that you feel we care as that is what we want our guests to feel. We are committed to providing you with the highest level of customer satisfaction as possible. We do hope you will continue to choose the Best Western Plus Sunrise Inn during your visits to Osoyoos, BC. We thank you again for your generous review.

Sincerely, Lucky Gill
Best Western Plus Sunrise Inn
Osoyoos, BC
Email: bestwestern@telus.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 11, 2013

We have stayed here many times and have never been disappointed. Clean rooms and comfortable beds. Book your room online for the best rate. Use your Best Western rewards card for points. I made the mistake of calling the front desk to confirm the rate and booked the room for a Thursday and the following Thursday with the human I spoke to, so I did not receive the reward points for those visits. You must book online for the rewards and print the e mail conformation.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSunriseInn, General Manager at BEST WESTERN PLUS Sunrise Inn, responded to this review, April 18, 2013
Dear Peter
Thank you for completing the review on your recent stay at our property.
Our apologies for the misunderstanding, as it is better to book directly just for better clarification. We appreciate you telling us how we can improve. This will help us to deliver a more superior experience to you and future guests.
We do hope that you will come back and see us again soon.
Sincerely,
Lucky Gill
General Manager
BEST WESTERN PLUS Sunrise Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
1 review
5 of 5 stars Reviewed March 25, 2013

Typical Best Western, suites, are large and have full kitchen and some have balconies ,two Queen beds large dresser and large closet, great for a long stay .Only time breakfast room is a litte crowded is on hochey weekends we stay about 3 months great plase to winter lots to do dancing, cards potluck pizza nites pig races,meat draws , and all with in 5 minute drive

Room Tip: All rooms are good for winter I like south for the sun Staff are great , all requests and sure...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salmon Arm
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 21, 2013

We try to stay in a Best Western wherever we go, and once again we were very happy with that choice :) We didn't make a reservation, just showed up and asked for a room, and happily got upgraded to a suite for no extra cost. We paid $114 including tax for a one bedroom (two queen beds), full kitchen suite with a balcony, and hot breakfast. We didn't make it to the pool, so I'm not sure how that was, but the rest of the hotel was great!! Plenty of parking, and right next door to Rattlesnake Canyon amusement park (it wasn't open at this time, but when we go back we will go!) The breakfast was good, lots of choices, the beds were comfortable with a lot of pillows and extra blankets in the closet if needed. We will stay here again, hopefully soon!!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN PLUS Sunrise Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Sunrise Inn

Address: 5506 Main St., Osoyoos, British Columbia V0H 1V0, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Osoyoos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Osoyoos
#4 Family Hotel in Osoyoos
#4 Business Hotel in Osoyoos
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Sunrise Inn 3*
Number of rooms: 66
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Cheap Tickets, Priceline, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your BEST WESTERN PLUS Sunrise Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Sunrise Hotel Osoyoos
Best Western Osoyoos
Osoyoos Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Sunrise Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.