Good first. Beautiful resort. Pool and water slide is great as well as the view as long as you don't book the rooms at the back of the hotel...they overlook the road. Rooms were clean except for some clothes left in the closet from the last guests. The manager did compensate for the mess up at the start of our vacay and sent up wine and fruit plate with the wrong guys name on it. That was fixed after 10 mins and they realized the wrong envelope went to the wrong room he got it for free and we got 50percent off.
Now for the mess up confusion that had me a bit worried to say the least. I was in Osoyoos staying at another resort (Spiritridge...stayed and loved many times) I wanted to try something different this time so we had a couple of days planned at Watermark. I decided last minute that I only wanted one night at Watermark so I called them to cxl one night. They said I did not have a reservation for those dates, you were here on the weekend and checked out. I said No i was not and I have my confirmation sheet from you guys with the right dates on it. Long and short of it some how they got me mixed up with someone else and charged there stay on my CC.....yes they did.....how this happens I have no idea. They said the guy on the weekend had the same name. I said do you not verify CC numbers and addresses? NO response....they screwed up big time. Thank goodness they had rooms for my dates I had booked or I would have gone over the edge. Then they said they would try and have the room done early. Guess what check in is 4pm .......we got the room at 4:50pm after we camped out in front of it with 5 kids and a dog! Not a great start, but I am usually easy to please and am still not 100 percent certain my CC bill will come in charged properly.
Again nice resort but have some front desk issues. Need more communcation. Everyone was very nice but things like this are not supposed to happen.
- Official Description (provided by the hotel):
- Watermark Beach Resort ... more less
- Reservation Options:
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- Also Known As:
- Watermark Beach Hotel Osoyoos