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“Take the entire family to the Villas!” 5 of 5 stars
Review of Watermark Beach Resort

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Watermark Beach Resort
4.0 of 5 Hotel   |   15 Park Place | PO Box 700, Osoyoos, British Columbia V0H 1V0, Canada   |  
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Hotel website
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Hotel amenities
Special Offer
Dining Getaway Package
Ranked #2 of 27 Hotels in Osoyoos
Certificate of Excellence 2014
North Vancouver, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Take the entire family to the Villas!”
5 of 5 stars Reviewed August 12, 2013

HIGHLY recommend the villas for busy families with lots going on.

We travelled with 2 families - kids, parents, dogs and grandmas! One family stayed in a lakeside villa while the other family had a one bedroom suite in the hotel. We could all meet and have meals in the larger villa, sharing great views of the sunsets, lake activities and the walkers on the lake-side pathway (most of whom stopped to say hello to Grandma while she spent her day in the shade). PERFECT location for busy kids who just kept coming and going... they were in and out all day long from the pool to the lake to the grassy areas playing soccer, back to the cool of the room and out again for another swim before the pool closed for the night.

Staff was helpful. Housekeepers were friendly. Kitchen was well stocked (we cooked a lot!).

Room Tip: Get an "05" villa if possible. It has an added grassy area next to the patio so larger gro...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watermark B, Manager at Watermark Beach Resort, responded to this review, August 13, 2013
It sounds like you had an excellent vacation at the Watermark Beach Resort. Thank you so much for sharing your comments. The villas are an excellent option for larger groups as you have all the comforts of home, are close to the beach and still close enough to use the pool. We hope to have you back again soon!
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615 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • English first
  • German first
  • Any
English first
kelowna
Top Contributor
163 reviews 163 reviews
33 hotel reviews
Reviews in 58 cities Reviews in 58 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed August 10, 2013

My wife and I stayed here for a weekend getaway. Really nice one bedroom kitchen unit with all the comforts of home. The better priced rooms tend to be street side and a bit noisy, so be sure to ask. Most of the rooms face the lake with nice size decks. The townhomes on the south side would be fantastic 2 family accomodations too. Really nice pool area, beach and park front with boardwalk. Good meeting room facilities for a small business retreat. Did not try the spa or dining facilities but they did look very nice. One of the top 3 places to stay in osoyoos for sure.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watermark B, Manager at Watermark Beach Resort, responded to this review, August 13, 2013
We are so happy to hear you enjoyed your stay. Thank you for you feedback on the resort as it helps future guests make informed decisions about their future stays with us. You are very correct about business retreats at the Watermark Beach Resort. We have the perfect facilities for a retreat as well as creative outdoor activities in the fall and winter months!
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North Vancouver, British Columbia, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 3, 2013

This is a beautiful property in a great location: right in the heart of the town of Osoyoos located at one of the nicest beaches. This is our third visit to the Watermark and once again we loved it. We booked a Lakefront Studio and were upgraded to a One Bedroom Suite that was spacious and beautiful. The pool is quite busy with kids, but only on the weekends is it really crazy and the best swimming is in the lake - Osoyoos Lake is the warmest lake in Canada! If you want to get away from it all just go up to the room close the the patio door and you can't hear anything, it is very peaceful and relaxing The staff are really fantastic. Thank you Watermark for another wonderful vacation.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watermark B, Manager at Watermark Beach Resort, responded to this review, August 4, 2013
That is just fantastic that you speak so highly of the Watermark Beach Resort! We appreciate your wonderful comments and can't wait for you to return for the 4th time.
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Seattle
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 1, 2013

I could go on and on about the great room we had, the killer view, the super staff, the awesome location in the wonderful town of Osoyoos, the zillion things to do around the lake, good eating, but hey, all you need to so is GO THERE and you will see for yourself! My family and I, and our French bulldog Zack, will be making the Watermark Beach Resort an annual vacation location, and maybe even head there this winter too!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watermark B, Manager at Watermark Beach Resort, responded to this review, August 4, 2013
To see such positive comments makes us all ecstatic at the Watermark Beach Resort. Thank you. All of our associates go above and beyond to try and make each stay pleasant and memorable. That would be wonderful to have you back again AND even for a winter vacation. Feel free to call or email about some fun things to do in the winter months!
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Delta, Canada
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 30, 2013

We had a 2 bedroom unit facing the lake on the ground floor. We stayed 4 nights, would love to have stayed longer! We could jump in the lake or swim in the pool accessed by our private deck. The resort is gorgeous , The location is excellent , beside shops, subway, liquor store, restaurants etc. We had dinner in The Watermark Tapas Bar one evening and it was very good.

Room Tip: Get a room with Lake View. For retired couples I would recommend going when school is in as the poo...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watermark B, Manager at Watermark Beach Resort, responded to this review, July 31, 2013
Thank you so much for your comments! I am glad you enjoyed your stay. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver BC
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 28, 2013

This is a newer, very clean hotel and charges at a resort level prices. Reservation and check in were great. Beach is right across and great pool with a kiddy slide that kids of all ages would love. Fantastic views if you face the lake.
Several negatives exist. Some are self inflicted and some are fixable. I hope the management takes notice, as there are a number of very competitive choices in this place and people from the lower mainland will move on if not fixed.
Self-inflilcted negatives:
1. Front desk female staff need training on basic customer service and how to hold a smile. They come across as rude, accusing (asked us if we made a call that was showing on our account, at the time that would have been when we are barely checking in and tranferring our luggage from car to room. Would have been a no brainer to any one not to push it with a customer.
2. Housekeeping was dismal. A couple of staff showed up, constantly conversing among themselves in their native tongue (which is fine, except when the guest is trying to get their attention), left the kitchen half cleaned and rudely told us that we have to call them again after we wash the dishes. We decided to put our foot down and supervised their every move until the suite met our expectation. The crew left grumbling, and definitely giving us some names in their mother toungue we didnt understand :-) luckily.
May be not controllable negatives:
3. Noise from across the street was annoying. May not be much under control of the management.

We detected a definite snobbishness at this resort, perhaps because we booked through a website that offered some reasonable discounts.
I hope management learns to help their onsite staff treat guests with courtesy and respect at all times. It is easy enough to take the staff on a tour of some of the Vancouver hotels at the same price range and observe how well guests are treated for the prices they have to pay.
We will be moving on to a different resort next year, unless we see a management note here acknowledging the self inflicted negatives and a plan to fix them,

Room Tip: Insist on a lake view, away from the pub across the street. Hold the hotel staff accountable for the...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watermark B, Manager at Watermark Beach Resort, responded to this review, July 31, 2013
Thank you so much for posting your positive comments as well as your thoughts on areas of concern. We do pride ourselves on guest service and the quality of our resort and its cleanliness. I do apologize that you had a negative experience in both guest service and housekeeping. We will continue to train and develop our associates to exceed your expectations. All of your concerns have been brought up with our department leaders.

We do hope that you will visit us again. We will not let you down.
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Alberta, Canada
Top Contributor
51 reviews 51 reviews
43 hotel reviews
Reviews in 38 cities Reviews in 38 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 26, 2013

We stayed at this location for two nights while on vacation in the sunny Okanagan. After seeing some of the high rates of the chain hotels in the area, we decided to upgrade to this resort hotel. The property was great, our one bedroom suite was fantastic, and most importantly the weather was hot and sunny. It was nice to have the secured underground parking.

Our only compliant was that the wine bar was a little disappointing. We did have an evening meal at the wine bar and two of the three tapas we ordered were good and one was not. We also ate the continental breakfast in the wine bar, which was overpriced for the basics. If we were staying longer we would have got groceries and ate in our suite.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watermark B, Manager at Watermark Beach Resort, responded to this review, July 31, 2013
Thank you so much for taking the time to post your comments. I am glad you enjoyed your stay with the Watermark Beach Resort. It is unfortuante that your Tapas & Wine Bar experience didn't meet your expectations and i apologize for that. I have forwarded your comments on to the Wine Bar Manager. It is important that our guests feel they are getting value for their money.

Many thanks!
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Additional Information about Watermark Beach Resort

Address: 15 Park Place | PO Box 700, Osoyoos, British Columbia V0H 1V0, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Osoyoos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Osoyoos
#2 On the Beach Hotel in Osoyoos
#2 Family Hotel in Osoyoos
#2 Business Hotel in Osoyoos
#2 Romantic Hotel in Osoyoos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Watermark Beach Resort 4*
Number of rooms: 153
Official Description (provided by the hotel):
Watermark Beach Resort ... more   less 
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Also Known As:
Watermark Beach Hotel Osoyoos

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