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“Nice resort but poor service” 3 of 5 stars
Review of Walnut Beach Resort

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Walnut Beach Resort
4.0 of 5 Resort   |   4200 Lakeshore Dr, Osoyoos, British Columbia V0H 1V6, Canada   |  
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Ranked #5 of 27 Hotels in Osoyoos
Quispamsis, Canada
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
“Nice resort but poor service”
3 of 5 stars Reviewed June 11, 2013

We stayed in June for one night. It was a lovely, clean room with a nice view. It was a beautiful afternoon and were dreaming of a drink/snack by the pool/hot tub after our long drive. As other reviewers have noted.....the restaurant and bar were closed when we were there. There was no notice that it would be closed or we would have brought our own drinks and snacks. This was a HUGE disappointment for our evening. There were 15 people at the pool during the late afternoon (probably all wanting some service). That is poor management in my opinion for a resort in June

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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514 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • German first
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English first
Melbourne
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 10, 2013

We decide to stay here because of the excellent reviews the Walnut Beach Resort had received from other Trip Advisor users. How wrong we were! Its late spring - the second week in June and we find that everything here is closed. I expected that we could have had a drink in the evening overlooking the lake and then a nice dinner. We thought that we could have eaten breakfast in the morning. However the restaurant is closed, there is no breakfast. even the bar is closed. To top it all off, the restaurant in town recommended by the receptionist is also closed. All we have is a room ( perhaps a nice one at that), but this place is like a mausoleum right now. And the information in our room says that they aim to 'deliver service beyond your expectations'. Not tonight, Mister! Our expectations are totally unfulfilled and we feel that we have had very little value during our stay here. What a disappointment!

Room Tip: Just make sure that the resort is fully open before making a booking here.
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston
Top Contributor
168 reviews 168 reviews
33 hotel reviews
Reviews in 50 cities Reviews in 50 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed June 9, 2013

Wow, as a first time visitor to Osoyoos, we were blown away by the beauty of Osoyoos. The initial impression of the Walnut Beach was a little subdued due the reception being upstairs and therefore no warm welcome. Also there was no-one at the desk so we had to wait. Our room was spacious and well equipped, also very clean. The view was sadly lacking, ok so we didn't pay for lake view but our mountain view was more of houses nestling in the hills than of the mountains. If you must have a view pay the extra.
Having travelled all day we were happy to go out to the pool and get a cool beer, this is where we were let down and the resort lost is 5* status for us. The restaurant was closed a private function and therefore they were unable to sell alcohol. No cold beer for us then. If we had known in advance about the closure we would have bought supplies in with us. As it was the various emails we received leading up to the trip didn't mention it and we were unprepared.
If it hadn't been for the receptionist who responded by offering complimentary sodas and snacks we would have been stuck.
Later we took up her restaurant recommendation, about 20 mins walk away, Campo Marina, see separate review.
Overall a great stay after a disappointing start.
Would definitely stay again and next time bring supplies - guest BBQs! -

Room Tip: Pay the upgrade to a lake view, it is beautiful.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2013

An April getaway worked out to our favour as it was low season and we got to take advantage of an "anniversary rate" for the hotel. Unfortunately, as we arrived on Easter Monday, the restaurant was unavailable for us to dine at and we had not anticipated the lovely suite and full kitchen - it's was as big as my friend's apartment in Burnaby!
The pool & hot tub area was a highlight for us to enjoy exceptional weather in April (in CANADA!) so that it felt like Cuba again. However, don't go for the breakfast service as the cereal and old store-bought muffin was not worth $13. Jo-Jo's Cafe in town is the place to go for good coffee and food, even though you have to drive.
Overall, we would definitely come again.

Room Tip: Lower level means you can walk direct from your room to the pool and hot tubs. Upper levels might ha...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 5, 2013 via mobile

Life is good at Walnut Beach spent a few days with different friends on two trips in the last two weeks , one the resort held a function which was amazing went off without a hitch once again ... A lot of credit has to be given to all staff and Sonya who is the go to person whom will bend over backwards to help you stay be fantastic ! The units themselves are very nice and compy pool hot tubs lovely and clean 5 guest BBQ which is a great place to meet fellow guests . Our second trip was more quiet mon tue and was just as fun , kudos to Rick for checking with me on the pool temp every day to make sure our stay was perfect ! It's a fantastic place to stay for fun or just relaxation !!!

Stayed June 2013, traveled as a couple
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Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 3, 2013

what a great place the staff is so helpful right on the beach swimming pool near the beach excellent food and luxury room.the views from the lake are stunning and the cleanliness is upmost.the massage facility and staff are experienced and helpfull

Room Tip: the lake view is stunning.the spa was so relaxing and the staff very helpful you cant beat this val...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2013

Thanks to all the great staff for helping to make our wedding spectacular. From the moment we arrived to the extra day we tagged on, we had a most memorable time. Sonja and Leanne did everything in their power to make our wedding perfect, except call the mayor to have the lake emptied a few feet! Plan 'B' for our ceremony was on the lawn and it was every bit as romantic and beautiful as the beach. All of our guests were treated like royalty and loved the resort as well. Our reception meal was perfect. We are definitely returning for our anniversary and maybe a sneak away in between. We loved our penthouse suite and the view was incredible. Can't wait to return, thank you to the 'Nut's' Team.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Walnut Beach Resort

Address: 4200 Lakeshore Dr, Osoyoos, British Columbia V0H 1V6, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Osoyoos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Osoyoos
#2 Business Hotel in Osoyoos
#4 On the Beach Hotel in Osoyoos
#5 Family Hotel in Osoyoos
#6 Romantic Hotel in Osoyoos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Walnut Beach Resort 4*
Reservation Options:
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Also Known As:
Walnut Beach Hotel Osoyoos
Walnut Beach Osoyoos

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