I was at the Nav Centre this week for a conference. As other posters have mentioned, the place has a very confusing layout but you eventually figure it out just in time for you to leave. The rooms are comfortable and the beds are some of the best I have ever slept on in a hotel. The pillows were ample, the a/c was much needed in the rooms and I was pleasantly surprised on that aspect since I was expecting a college dorm style room. It was definitely better than that. Bring an ethernet cable for the Internet in the rooms to save yourself some money.
My major concern was with the food. Several of the people with my conference had food allergies, which the conference organizer told the Nav Center about in advance, and we were assured all would be well. The first day, quite the opposite happened. I tried to find staff to ask which foods at the buffet were acceptable for my restrictions, and I received shrugs and laughs as my question was ignored. I ended up choosing carefully what I thought would be okay and had a bad reaction to the food that evening. I mentioned this to the conference organizer, who spoke to her contact at the Nav Centre, and they promised to bring us a specific plate if there were no acceptable choices in the buffet. The next lunch was great, but I had to be pretty insistent about getting my special meal. The evening banquet we had was also buffet style, and there was no staff around again to ask what was acceptable for my diet. I ended up choosing badly again, and suffered for it. Nothing was labelled with allergens many of us shared, so we had to guess and then suffer for it later if we were wrong (which I did). The final day, I asked again at lunch what I could eat and the answer came from a server: "Just the cauliflower". That's unacceptable after I paid in excess of $500 for a conference and I can only eat cauliflower for lunch. No accommodations were made with that one lunch being an exception, no help was given to identify what was safe and what was not, staff were not knowledgeable about allergies and the severity of reactions, and derision was the main response received from staff. If you have a food allergy and you value your life, DO NOT GO HERE.
- Also Known As:
- Nav Centre Cornwall, Ontario
- Official Description (provided by the hotel):
- An exceptional and versatile facility designed to accommodate gatherings of all types and sizes, NAV CENTRE is the largest of its kind in Eastern Ontario. With spacious meeting rooms equipped with the latest technologies, dedicated planners, accomplished chefs, exceptional recreational facilities and comfortable guest accommodations, the Centre is the ideal choice for your next conference. ... more less