This hotel is difficult to get to because it is directly off a busy roundabout.The entrance is nice with fountains. The room was upstairs and there were NO elevators. What a pain.
Checking in was a frustrating because I was ignored and unacknowledged by the desk clerk while he was helping someone get wi-fi on their phone. Our room was way back in the back of the hotel, far from the lobby. We received a coupon for 10% from the restaurant. We found it expensive even with the discount for OK food. The breakfast was alright though. The pool and spa were closed...sure wish that had been on the website, I would have chosen a different hotel.
The room was clean although the vanity was surprisingly beat up. Nice tub and shower but the water temp was terribly confusing and no instructions provided. I called the desk because I thought it was a problem with the hot water system. Clerk didn't ask any questions but said he would look into it. The toilet wouldn't stop running. My husband reached in and stopped it. I reported it but the woman blew me off. The shower curtain was nice, the room was well lit. The toiletries were nice. Towels were nice and large and fluffy. The Kleenex was cheap and rough, we went to the store and bought some.
The air had two settings, HOT or COLD. The Wi-Fi was horrible, I finally gave up. There were not enough plugs in the room but the TV was great. The fridge was fine and the bed and pillows were excellent. The alarm clock was ordinary. Probably wouldn't stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Patricia S,
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Thank you for your in depth review of our property. I have taken the time to pass on your comments to the appropriate department heads. We appreciate all guest feed back, and thank you for taking the time to let us know about your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.