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“vacation in North Toronto” 5 of 5 stars
Review of Hilton Toronto / Markham Suites Conference Centre & Spa

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Hilton Toronto / Markham Suites Conference Centre & Spa
4.0 of 5 Hotel   |   8500 Warden Avenue, Markham, Ontario L6G 1A5, Canada   |  
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Ranked #7 of 15 Hotels in Markham
atlanta, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“vacation in North Toronto”
5 of 5 stars Reviewed 3 days ago NEW

Excellent Location for reaching all major highways An all suite hotel that offers incredible service. I loved that the Markham Club, a local heath club was offered free to all hotel guests. Dining was excellent with a lot of options. Hilton Honors guests have free access to the concierge lounge Mon-Fri with food and drink included.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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174 reviews from our community

Traveler rating
    67
    56
    35
    7
    9
See reviews for
44
21
7
82
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Any
English first
Bangalore
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent service... Location is the best in Markham. Accessible to all main locations. Food is amazing and the bar is to look forward to. If you love to socialize, this is the place. Gym & Spa are one of the best attractions too. Pool is a good one too.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed 1 week ago

I have a short visit in the area in later October. 2 days stay in Hilton Markham. Booked through Hotwire.com.
Overall it's Good value for what I have paid. The room size is large.But it just need to be updated.
The location is fine.

  • Stayed October 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
1 review
1 of 5 stars Reviewed 1 week ago

We stayed at the Hilton on the night of December 12th. Our room was on the 5th floor. We were enjoying our stay until we began hearing the loud construction noise while we were trying to sleep. Seriously, using a jack-hammer in the middle of the night, we were in shock. This made it very difficult to get any sleep. We had been advised, upon check-in, that renovations would be occuring that night, to the gym. However, the hotel staff assured us that construction had also occured the previous weekend, and guests had not reported any disturbance. This was not the case on the night of December 12th! The hotel staff also told us to call the front desk if we found this was an issue.

We did call the front desk, three times! After the first call, we were told that management would be notified and something was going to be done. The noise continued. After the second call, we were getting extremely frustrated, since it was impossible to get any sleep. We were tired, and needed to be up early for our daughter's volleyball tournament. After the third call to the front desk, we were hoping that something was going to be done. Instead, we were told that we needed to wait another half-hour. We were extremely upset about the lack of concern. Many guests travelling with our group were also complaining.

When we checked out on December 13th, we thought that management would speak to us about the problems we had experienced. Instead, all we heard from the front desk staff was how they were sorry about our experience. This definitely did not help us feel any better about our hotel experience. We were expecting some kind of compensation for this terrible experience!

Given the Hilton's Make it Right Service Commitment, we were very disappointed with the customer service we received.

  • Stayed December 2014, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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Ontario
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed at the Hilton this past weekend. It was actually a nice hotel until we started hearing a jack-hammer at 4 am. Quite a few people from our group called down to the front desk and complained. It turns out that they were renovating their fitness area and they chose to do this at 4 in the morning. We were on the 6th floor and it woke us up and kept us up until they finally stopped close to 6am.
It was awful - I can't imagine why a hotel would do that.
When I asked about it in the morning at the front desk she said they had no idea people could hear the noise from the renovations in the hotel. Meanwhile, I know so many people had complained - they absolutely knew we could all hear it. Very poor customer service.

  • Stayed December 2014, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
quebec, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

I very like this experience at hilton. We went to toroto me and my family and we think that the servie and the quality of hotel was very great. If we return to toronto, we went again to this very good hotel is spell HILTON ! Thank you for the service and see you later.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Don't order the room service - it's very expensive and only so so. Even when you you order from the Japanese restaurant - they get the order wrong and it takes forever to get things straight.

The sheets are awful - scratchy! Not sure why they skimp on this, don't they make enough from their overpriced food and rooms??

I had ordered sushi and didn't eat the food I didn't order and couldn't (due it allergies). The tray was taken the next day, but the uneaten sushi was still there on the table. Also there the next day - still not sure why it wasn't taken away, it was not safe to eat. Also, a squished banana left a residue on the bedroom table that wasn't cleaned for 3 days.

Not to mention, the breakfast buffet was 18 Canadian dollars - really?? Totally overpriced!
I'm going back to the Sheraton Markham.

  • Stayed December 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Toronto / Markham Suites Conference Centre & Spa

Address: 8500 Warden Avenue, Markham, Ontario L6G 1A5, Canada
Phone Number:
Location: Canada > Ontario > Markham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Markham
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Toronto / Markham Suites Conference Centre & Spa 4*
Number of rooms: 500
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Also Known As:
Hilton Suites Toronto/Markham Conference Centre Hotel Markham
Hilton Hotel Markham
Hilton Markham
Markham Hilton
Hilton Toronto / Markham Suites Conference Centre & Spa Ontario

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