We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible Service” 1 of 5 stars
Review of The Lobby Restaurant and Lounge

The Lobby Restaurant and Lounge
138 Victory Ship Way | Pinnacle Hotel At The Pier, North Vancouver, British Columbia V7L 0B1, Canada
+1 604-973-8000
Website
Improve this listing
Reserve with OpenTable
The Lobby Restaurant and Lounge is not available for your requested time. Choose another time, or search restaurants with availability.
The time you selected has already passed.
Ranked #11 of 278 Restaurants in North Vancouver
Price range: $8 - $25
Cuisines: Contemporary, Continental, Pacific Rim
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Dining style: Casual Elegant
Cross street: Lonsdale/Esplanade
Transit: Either by Bus or Seabus, we are just a short 2 minute walk from the Lonsdale Quay. Just head east out of the Quay and look for The Pinnacle Hotel at the Pier. We are located in The Lobby!
Description: Settle in on the North Vancouver seaside for a fresh perspective on delicious dining and west coast flavours. Our restaurant is inspired by BC's natural abundance of seafood and fresh, sustainable ingredients. From casually elegant business lunches and signature dinners to scrumptious weekend brunches, enjoy impeccable service and relaxed harbour-side dining. By utilizing local sustainable products, our culinary team brings the full flavours of the North Vancouver region to life with carefully prepared dishes, maintaining the integrity of the ingredients to deliver a truly remarkable dining experience.
Vernon
Contributor
11 reviews 11 reviews
4 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
“Terrible Service”
1 of 5 stars Reviewed January 2, 2012

Very Expensive, with very poor unattentive servers. Below average food.

Visited October 2011
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

197 reviews from our community

Visitor rating
    121
    49
    15
    7
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Vancouver
1 review
“Amazing all over”
5 of 5 stars Reviewed December 11, 2011

As a regular to The Lobby I always have an amazing time. Food is exceptional, challenging reputable restaurants in quality, flavor and presentation. They have come a long way since opening about 2 years ago and are becoming a buzzing venue with the weekend cocktail crowd thanks to quality, stylish interior and great service. Service staff are all very friendly and create a welcoming atmosphere and we never feel rushed, even when they have a line-up. The secret is out and this place deserve all praise coming their way...

  • Visited December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Vancouver, Canada
Top Contributor
134 reviews 134 reviews
101 restaurant reviews
Reviews in 37 cities Reviews in 37 cities
74 helpful votes 74 helpful votes
“Got the Drizzle Right”
2 of 5 stars Reviewed December 7, 2011

Attended a Xmas party for about 30 people at the Lobby last weekend - my first/last visit. Where to start? The wait staff were doing an evening shift after their day jobs at Costco.... zero personality, sloppy, no awareness of what they were doing. The room is just plain odd.... decor put together by consultants from Home Depot.... cold, uncomfortable, tacky.

The food was simply an adventure. We had a fixed menu where the meat option was pork.... a meat alternative that should never appear as anything more than a second meat option. Our party was representative of the general population and had many people that don't eat pork for religious or other reasons. My fiancee and I opted for fresh salmon. Our clueless waitress asked us both AND individually how we wanted our salmon: rare, medium rare or well done. Are you kidding me? Salmon, like any fish having contact with fresh water, should never be eaten except when cooked thoroughly except when subject to strict freezing requirements (to sushi grade). The risk of serious parasites is very high. These bozos couldn't even spell 'sushi'. Finally we had a large mascarpone with fresh white, unripe strawberries and other fruit of similar quality.... lots of sugar and fat.

This place is a bad joke.... plain and simple.

  • Visited December 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haymond, Haymond Ng, Director of Operations at Pinnacle Hotel at the Pier at The Lobby Restaurant and Lounge, responded to this review, December 14, 2011
Dear Guest,
Thank you for taking the time to provide us with your feedback on your experience at the Lobby Restaurant. We pride ourselves on providing an enjoyable and memorable experience for our Guests and clearly in this case was not achieved.
Please be assured that I will review this service experience with my team to ensure we are better prepared so this does not happen again in the future.
Your feedback is very important to us and we will continue to work hard to improce on.

Sincerely,
Haymond Ng
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
42 reviews 42 reviews
35 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Exellent service at brunch”
4 of 5 stars Reviewed November 27, 2011

I had a great smoked salmon and bagel breakfast. Deconstructed. Great way to serve it. Lemon drop cocktail was yummy. Service was great. View is very bad unfortunately.

    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
“Excellent Dinner”
5 of 5 stars Reviewed November 14, 2011

Wonderful dinner. Delicious! I had the scallops and my guest had the new york steak. Yum! I am still thinking about the scallops two days later. They were delicious. Staff fun and cordial. Nice location too.

Visited November 2011
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed The Lobby Restaurant and Lounge also viewed

North Vancouver, British Columbia
North Vancouver, British Columbia
 
North Vancouver, British Columbia
North Vancouver, British Columbia
 

Been to The Lobby Restaurant and Lounge? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage The Lobby Restaurant and Lounge, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.