I went to Mt. Seymour on Monday night which is "girls ride free" night, with a friend, we wanted to explore the mountain. We usually go to Cypress or Whistler on weekends, but we thought hey, variety is good. The "girls ride free" night sounded fun, we thought it would be perfect for exploring what's out there, and then, maybe, come back more often. Unfortunately, the experience we had there (particularly with the staff girl who told us her name is Miriam Collman.
One of the chair lifts happened to be broken on that day, as we were told by the staff on the parking lot and at the voucher exchange window. The others are open, they said. By that they meant that basically 2/3 of the mountain is inaccessible, because you'd have to take the broken lift to get to a higher lift. Being there for the first time (for my friend; I was there ones in the bunny area years ago, didn't remember much ) we didn't realize what it means, and how long the runs are. We looked at the map and thought - ok, there is a bunch of blue runs that will keep us busy for a while, so we proceeded with the voucher exchange and rentals. Also they gave us a 25% discount coupon towards future lift ticket.
Speaking of rentals. The boards that we rented were very very old and scratched. I bet they don't remember being waxed. They were slooooow. The board staff kept giving us boards that were too short. He gave me 145cm board (I ride 160). I asked for a longer one and he brought me 150. Errr...was he blind, deaf or just indifferent? It looked as if he either didn't have the long ones but didn't want to tell us, or he had them but for some reason didn't want to give it. Same with a friend of mine.
Finally, we got the rentals and went outside. It was just past 7pm. It took us a few minutes to go down the slope. What we saw at the bottom was enormous crowd...enormous. We stood in line for about 30 minutes to get on a 2-people chair lift. The lift was incredibly slow. We figured it's not fun and decided to go home.
But before we went home we stopped by the rentals (at 7:50, it took us 50 (!) minutes to come back where we started, out of which the actual time on a board was 5 minutes at most!). We asked politely that we would like to get at least part of the money we paid for rental. We explained that we only went down ones, and we will of course return the 25% off coupons they gave us. We also said that we were there for the first time and couldn't quite estimate the lengths of the runs. The girl at the counter seemed to be sympathetic and brought in her supervisor...ouch.
The supervisor girl (Miriam) was rude from the start. She greeted us with a phrase "So, you are unhappy?" . We told her our story and asked for some sort of refund. Miriam looked at us as if we were lowlife trying to scam her. Seriously! She kept saying "It's free, what do you expect", repeating it over and over again, as if this is the only phrase her brain was capable of learning. The word "free" was said so many times, it started to sound cheap and dirty (so much for fun, music and prizes promised on the resort web site). At some point she just left in the middle of the phrase but then came back. We had to ask several times for her name and last name, she tried to avoid to answer, so I am not sure that the name she gave us is real. But she offered to pick up our boards! Eventually, we just left, each of us wasted $48 on rentals and 5 hours of time we could have spent better.
Based on other reviews, clearly we are not the only ones who had problems with rudeness of the staff. Frankly, I can't even recall the last time someone was so rude to me before. If we had a better experience with the staff, we most certainly would come back on less crowded days for midweek practice. Now this is out of the question.
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