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“good value for money, great location” 4 of 5 stars
Review of BEST WESTERN Capilano Inn & Suites

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BEST WESTERN Capilano Inn & Suites
2.0 of 5 Hotel   |   1634 Capilano Road, North Vancouver, British Columbia V7P 3B4, Canada   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #6 of 11 Hotels in North Vancouver
Kelowna, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“good value for money, great location”
4 of 5 stars Reviewed June 18, 2014

good value, clean, efficient and quiet, easy access to North Van and downtown Vancouver. Stayed with family in this hotel; recommend this to families and tourists. Bathrooms are small, front desk staff and restaurant staff were very courteous and helpful. Requested a lower level room and were easily accommodated.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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161 reviews from our community

Traveler rating
    34
    50
    53
    16
    8
See reviews for
52
56
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Ruston, Louisiana
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 11, 2014

I found the staff to be very helpful in accommodating our 3 family group who were staying for differing # of nights. They even noticed that two reservations were under the same name for subsequent nights & worked to make sure that couple didn't have to switch rooms. The rooms were very clean & the beds were comfortable. No microwave or mini fridge, but there was a coffee maker. We appreciated the laundry faciliites for guests on site. No free breakfast, but restaurant on site & Denny's a short walk away. Wonderful location (with a car) for all the outdoorsy things North Van has to offer. ANd being so close to lion's Gate Bridge meant Stanley Park & downown were close at hand too. Free wifi & free parking a bonus.

Room Tip: ground floor rooms make carrying bags easy. Ask for room near laundry if you want to use that servic...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 9, 2014

Perfect experience. Super friendly front desk staff that would help ask all questions and then some. Older hotel, but very well kept. Landscaping, Flowers, Cleanliness, and a Good Price. For sure I will stay here again.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Kelowna, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 5, 2014

I have never wrote a poor review until now. We booked into the Capilano Inn & Suites for just one night on our way to Vancouver Island. Checking in wasn't too much of a problem but checking out was a nightmare. The hotel is old but they have tried to modernize it a little. Rooms are small and smell of bleach so you know they are clean but the smell gets a little overpowering. Check out the next day was when we really ran into issues. When we checked in we told the front desk that we would be paying with gift cards and that we would be checking our early to catch a ferry to the Island. He said that would be no problem. We get to the office to check out and its unlocked but there's no one there. We waited 15-20 minutes...then noticed the attendant outside walking down the road. He then stopped to talk to a limo driver before coming into the office. No apologies for not being there or for keeping us waiting.We explained that we had to leave and that we were paying with gift cards. He said it would take a few minute but wouldn't be a problem...well his few minutes were too long that we had to cancel the transactions and pay by credit card. Then when I asked for a comment card he said he couldn't help me I should have grabbed one from my room. Seriously...the rudest and slowest check out ever. Will not be back and would not recommend.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipoh, Malaysia
Top Contributor
130 reviews 130 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed May 31, 2014 via mobile

If you are looking for luxury or a place where you can walk out in the thick of entertainment, look elsewhere. If you are looking for a well positioned (if with a car), clean, comfortable, reasonably priced place, including parking and WiFi, it would be difficult to do better in Vancouver.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Mones, Iowa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 28, 2014

Located near the corner of Capilano Road and Marine Drive, buses can easily be accessed in all directions to downtown, Stanley Park (30-minute walk via Lions Gate bridge), Park Royal Shopping Centre, Capilano Mall (complete with a Walmart), Lonsdale quay market/SeaBus to downtown & Tourist Information office, Grouse Mountain, Capilano Suspension Bridge, Save-On-Foods (bus or 10-minute walk), and more. My 2nd floor suite away from the busy intersection included a microwave and refrigerator (oddly, no ice cube trays), large, comfortable bed, 2 TVs, couch, desk, and free Wi-Fi. Hotel staff was knowledgeable, check-in was quick, and the housekeeping/maintenance staffs were efficient at keeping the rooms clean and in great shape. Mornings in my late May, 2014, visit were cool, and the heated swimming pool was welcomed.

Room Tip: 2nd floor & away from the intersection.
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  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

Staff was helpful and nice,gave us a list of restaurants that were within walking distance . Room was clean, bed comfortable. Easy ascess to the parking area. Just a few mies form the Capilano Suspension Bridge.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Capilano Inn & Suites

Address: 1634 Capilano Road, North Vancouver, British Columbia V7P 3B4, Canada
Phone Number:
Location: Canada > British Columbia > North Vancouver
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #6 of 11 Hotels in North Vancouver
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Capilano Inn & Suites 2*
Number of rooms: 74
Official Description (provided by the hotel):
Located only 4km from Downtown Vancouver, we are within easy access to many, restaurants, shopping and recreation areas. This core Best Western offers comfortable updated rooms and suites with kitchenettes. All rooms include amenities such as coffee makers (Tea & Coffee provided), Iron & Ironing board, Hairdryer, Free Parking and Internet Access (wireless). On site is an outdoor heated pool (open May- October), guest laundry and De Dutch coffee shop that is open for breakfast and lunch. ... more   less 
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Also Known As:
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western

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