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“one step away from the sea bus” 4 of 5 stars
Review of Pinnacle Hotel At The Pier

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Pinnacle Hotel At The Pier
4.0 of 5 Hotel   |   138 Victory Ship Way, North Vancouver, British Columbia V7M 2E6, Canada   |  
Hotel amenities
Ranked #1 of 11 Hotels in North Vancouver
White Rock, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“one step away from the sea bus”
4 of 5 stars Reviewed July 29, 2014

We stayed for one night on our way to the Sunshine Coast. The accomodations were lovely and there was a wonderful promenade with beach front access eventually just before the house boats. The Lonsdale Quay itself provides plenty of entertainment and dining options even if you don't take the 'bus' to gastown. There was construction going on at the time but once you got into the hotel it was unimportant.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, July 31, 2014
Yes "one step away from the sea bus" and you are entering a quiet oasis on the North Shore after a busy day visiting local attractions or downtown activities.

Thank you for your review, Petr Frcek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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505 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 29, 2014

Stayed for 3 nights and wanted to be close to Vancouver. This was the perfect location. Rooms and views were terrific. Staff was most helpful. Walking distance to great places to eat and Lonsdale Quay. First night we were there there was a food truck rally outside the door. Great fun! The Seabus is close by and cost was $1.75 for seniors to travel to downtown Vancouver. Great deal since didn't have to deal with parking issues in the city.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, July 31, 2014
Thank you for your great review and congratulations on your find! Yes, Indeed we are a hidden gem on the Vancouver North Shore.

Thank you, Petr Frcek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Manitoba, Canada
Top Contributor
122 reviews 122 reviews
15 hotel reviews
Reviews in 33 cities Reviews in 33 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed July 23, 2014 via mobile

Very lovely hotel on the North shore of Vancouver harbour. Staff excellent. Water view from the balcony was great. Room decor was very modern and comfortable. No complaints whatsoever. Hotel is close to the sea bus so if one wanted to go across to downtown for dinner, etc. it would be very easy.

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, July 24, 2014
Thank you for your great review, very much appreciated by our entire team.

Thank you, Petr Frcek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 22, 2014

Stayed here for a wedding July 2014 and the rooms were modern and very well styled. Beds were very comfortable and the bathroom was luxurious with glass shower looking into the room but still has blinds if you desire more privacy. There is a market with various shops, bands and a beer market just outside the hotel that is a must see but closes at 10 so check it out earlier in the evening.

The parking garage was really low so beware if you are travelling here with a large SUV. The only complaint we had was the hotel restaurant was slow for breakfast and forgot my husband's toast both mornings.

Room Tip: Harbour view rooms are much quieter and are worth paying extra for the view.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haymond, Director of Operations at Pinnacle Hotel At The Pier, responded to this review, July 23, 2014
Dear Christina K,
Thank you for taking the time to provide your feedback to us. We are sorry to learn that the breakfast experience was not met. Rest assured I will be reviewing it with our Restaurant team to ensure this does not happen again.
We thank you for chosen us for your stay and we hope to see you again in the near future.

Best Regards,
Haymond
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Calgary, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 20, 2014

I stayed at the Pinnacle on and off for two weeks while waiting for my movers to bring my stuff from Calgary. I had harbor view rooms. The things I liked: clean, pleasant, modern decor with quality finishings; spectacular views of the harbor, downtown, and Stanley Park; friendly, helpful and good looking staff; good restaurant and bar downstairs; easy self parking in the parkade; proximity to excellent restaurants; first-class fitness facilities; self-connecting WiFi. I tried other hotels during that time but was always happy to return to the Pinnacle.

Room Tip: You want harbor side
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haymond, Director of Operations at Pinnacle Hotel At The Pier, responded to this review, July 22, 2014
Dear JachymR,
Thank you for your detailed review. We are delighted to have you stay with us and glad that you enjoyed. I will definitely pass on your kind comments to our team as they are happy to receive them.
Thank you again and we look forward to welcoming you in the near future.

Best Regards,
Haymond
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
British Columbia, Canada
1 review
4 of 5 stars Reviewed July 19, 2014

Overall happy with the service and accommodations.

Only problem I have is they advertise as a NON-smoking hotel, but 3m from the entrance is a smoking area that is installed by the hotel.
You have to walk thru this area to access the front entrance.
IMO - remove it and have the smokers use the area across the walkway next to the electrical boxes. It looks like the city provided an area there for public use.
Until the smoking area goes away from the front door I will not re-book there.
A great hotel, but my lungs can not handle the assault from the smoking area at the front door.

If not for the smoking area I would give this top billing.

Room Tip: Rooms overlooking the harbour are great. Summer includes views of beach volleyball teams at practi...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haymond, Director of Operations at Pinnacle Hotel At The Pier, responded to this review, July 22, 2014
Dear b b,
Thank you for your review and provided your constructive feedback. We will definitely revisit our smoking area to ensure our guests have good experience of their stay.
Best Regards,
Haymond
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poitou-Charentes, France
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 16, 2014 via mobile

We stayed here for 3 nights in July after travelling across from Alberta. The reception staff were welcoming and first impression of the hotel was favourable. Our room was street side, very luxurious with an enormous comfortable bed. Super bathroom, lashings of hot water, all in all a great choice. Finally, superb fitness facilities.
Negatives, noise from road even on top floor, sharing the pool with local groups, room wasnt cleaned on first day because service was too late for us.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haymond, Director of Operations at Pinnacle Hotel At The Pier, responded to this review, July 17, 2014
Dear familyjames,
thank you for sharing your feedback on your recent visit. Sorry to learn that your room was not cleaned at the time you wanted on your first day but we were pleased to hear you enjoyed everything else. Thank you again and we look forward to welcoming you back in the near future.

Best Regards,
Haymond
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pinnacle Hotel At The Pier

Address: 138 Victory Ship Way, North Vancouver, British Columbia V7M 2E6, Canada
Location: Canada > British Columbia > North Vancouver
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in North Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pinnacle Hotel At The Pier 4*
Official Description (provided by the hotel):
Pinnacle Hotel at the Pier is a full service boutique Hotel located seaside and minutes from downtown Vancouver. Our 105 elegantly appointed guestrooms blend contemporary decor, boutique extras and a hint of alluring local history. Enjoy breathtaking views, warm full service hospitality and resort like amenities which includes our 25 meter 5 lane pool. ... more   less 
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