I stay here a few times a year for several years now and found it to be good. I will probably stay again if I get a good price - it's just so convenient to get to from YVR and especially from South Terminal. A few downsides...
Shuttle service from airport works okay, though you may have a wait a little when it's busy. They used to have a really great guy running the shuttle, but current one does not do a good job and drives like a maniac. I also sat waiting for my scheduled ride back to airport but the driver was busy doing other stuff so was about 5 minutes delayed. He shouldn't be involved with customer service - didn't smile, nor help with bags, didn't even open the door. With above in mind I suggest using taxi. It's a short ride from airport.
Front desk customer service hasn't been too bad, but could improve. I have a hard time getting a smile out of anyone, I'm guessing they work they because they have to - not want to. Sometimes it's good though, so I suspect it depends on who is working.
Scent of cleanser used in the hotel was a bit strong the first time I went. I believe it is common for Choice Hotel chain, but I'd like to see that change because it can be a bit overpowering. Hope brand management can fix this :)
Breakfast, self serve, is fine - cereal, boiled eggs, toaster waffles, yogurt, fruit, tea/coffee/juice. Always good enough for me.
Summary: motivate the staff, slow them down to enjoy customers, use a better deodoriser.
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- Also Known As:
- Quality Hotel Airport South
- Quality Inn Richmond