We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Average but reasonable” 3 of 5 stars
Review of Quality Hotel Airport (South)

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Quality Hotel Airport (South) to your Saves list
Quality Hotel Airport (South)
2.0 of 5 Hotel   |   7228 Westminster Highway, Richmond, British Columbia V6X 1A1, Canada (City Centre)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Ranked #22 of 24 Hotels in Richmond
vancouver
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Average but reasonable”
3 of 5 stars Reviewed April 11, 2012

I stay here a few times a year for several years now and found it to be good. I will probably stay again if I get a good price - it's just so convenient to get to from YVR and especially from South Terminal. A few downsides...

Shuttle service from airport works okay, though you may have a wait a little when it's busy. They used to have a really great guy running the shuttle, but current one does not do a good job and drives like a maniac. I also sat waiting for my scheduled ride back to airport but the driver was busy doing other stuff so was about 5 minutes delayed. He shouldn't be involved with customer service - didn't smile, nor help with bags, didn't even open the door. With above in mind I suggest using taxi. It's a short ride from airport.

Front desk customer service hasn't been too bad, but could improve. I have a hard time getting a smile out of anyone, I'm guessing they work they because they have to - not want to. Sometimes it's good though, so I suspect it depends on who is working.

Scent of cleanser used in the hotel was a bit strong the first time I went. I believe it is common for Choice Hotel chain, but I'd like to see that change because it can be a bit overpowering. Hope brand management can fix this :)

Breakfast, self serve, is fine - cereal, boiled eggs, toaster waffles, yogurt, fruit, tea/coffee/juice. Always good enough for me.

Summary: motivate the staff, slow them down to enjoy customers, use a better deodoriser.

Room Tip: Request a rear-facing room that overlooks a beautiful park. Street side rooms can be noisy, but it...
See more room tips
  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

112 reviews from our community

Traveler rating
    20
    44
    29
    7
    12
See reviews for
24
38
17
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Whistler, Canada
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 22, 2012

Very cheap good hotel close to the airport, have stayed many times when flying from YVR. After trying most of the hotels closely with a free airport shuttle thesis now my stay of choice.
Breakfast is ok, the usual basic fare.

Rooms are clean and comfortable enough. Alarm clocks are difficult to set I usually bring my own. Airport shuttle is reliable and quick.

Best to get a room on the back, as there can be a little road noise on the front at times.

Room Tip: Get room other the back, it's quieter and has a surprisingly nice view in the morning
See more room tips
  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Erie, Ontario
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 15, 2012

I've stayed here a few times because of location to family and cost. This hotel is extremely reasonable, but be prepared to pay up front. They won't just take your credit card info, they charge your stay on upon arrival. I found that very odd. The rooms and beds are just okay, starting to get a bit worn, but quite functional. The windows do open, a huge bonus for me. If you stay on the backside of the tiny property, it backs right onto Minoru Park, a beautiful oasis in busy downtown Richmond. It's also 2 blocks from the busiest shopping mall and right smack in the middle of the business area in town. Location to the airport is 10 minutes or so, and they will you shuttle to & from. The included breakfast is pretty good! You can actually make your own Belgian waffles on the iron. The price is definitely right, and is way cheaper during the week. I paid in Jan/Feb/12 from $59.99-$99.99 per night. The pictures that are shown on this site are accurate.

Room Tip: Ask to be at the back of the hotel so you can see the park, and the quiet room with the long hallway...
See more room tips
  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Viejo, Costa Rica
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 8, 2012

I was dreading staying in a budget hotel in Vancouver on route to Asia. However, I was really surprised that right from check- in, to room quality, free wifi, comp breakfast and airport shuttle all for $80. How can they do that. I own a small hotel in Costa Rica and was very impressed.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keremeos, Canada
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 3, 2012

Booked the hotel, in advance. flight from interior was cancelled on day of hotel stay. hotel stated 24 hour prior notice was needed to cancel!!!!!!!!
How do you cancel 24 hours ahead, when a flight is cancelled by the airline.?????????

So called manager was very rude, and what manager answers all incoming calls???????

Pretty shady practice

Stayed January 2012, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort McMurray, Canada
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 18, 2012

We had a pretty good stay at the hotel. On arrival at the airport I called for the shuttle. I was told that the shuttle wasn't operating and that we should take a red cab and have the driver come in to the hotel for payment. It was impossible to get a red cab so we grabbed another cab that could fit us in. I didn't want to stand in the rain all night. On checking in, the person at the desk told me to talk to the manager in the morning about the cab. They paid me the flat rate that they get from the hotel which was very fair. I was happy with that. The park in the back of the hotel is very nice and the proximity to the mall is good. Breakfast in the morning was good. The stairs are not usuable because they are locked. Waiting for the only elevator to go up one floor was teidious.

Room Tip: Room at the back is what we had which was quiet. sounds like street rooms are noisy.
See more room tips
  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queen Charlotte
Top Contributor
202 reviews 202 reviews
82 hotel reviews
Reviews in 92 cities Reviews in 92 cities
185 helpful votes 185 helpful votes
3 of 5 stars Reviewed October 17, 2011

The Quality Inn backs on a quiet and beautiful park; to make the most of your experience, book a room on the back side, away from the noise of Westminster Highway and the excellent Foggy Dew pub across the street. Top floor, middle, back is the quietest, best option.

Rooms are small but comfortable, but the lone elevator makes every entry and exit very time consuming. There's parking included, in a garage with tiny, cramped spaces, or on the laneway behind the hotel.

The Quality Inn free breakfast was adequate, but uncaringly presented. We stayed two nights, and both mornings, there were no bowls. The same cereal (and jug of milk?) sat unused because cheerios don't work well on a plate! They also wash and reuse their plastic utensils. How tacky is that?

The area around has many good ethnic restaurants, most Asian, but including Greek and other cuisines. The Richmond mall is a block away, and has everything you need. There are many small shops nearby as well.

This is a perfectly acceptable hotel that could improve to match its location with a few minor improvements.

  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Quality Hotel Airport (South)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Hotel Airport (South)

Address: 7228 Westminster Highway, Richmond, British Columbia V6X 1A1, Canada
Phone Number:
Location: Canada > British Columbia > Richmond > City Centre
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 24 Hotels in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Hotel Airport (South) 2*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Priceline, Orbitz, Cheap Tickets, BookIt.com, Odigeo, TripOnline SA, getaroom.com, Hotels.com and Agoda so you can book your Quality Hotel Airport (South) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Hotel Airport South
Quality Inn Richmond

Owners: What's your side of the story?

If you own or manage Quality Hotel Airport (South), register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.