When we arrived at about 5pm, I was told that only one of the two reserved rooms was ready because the other one was still being occupied by the previous traveler. I asked when I could expect the room but the lady did not answer the question or did not know the answer. What made matter worse was that no one apologized for the situation or even provided further help. The hotel staff just made it like something we had to deal with even though it was well past the stated check-in time.
We reluctantly checked in for the one room. The room was nice and had a good view. It was a little old but still comfortable. However, the internet did not work in that particular room. I asked the front desk about the internet and was told that it was because the hotel was full and internet was just slow. We finally got the other room at around 7pm. The internet worked in that room so I wasn't sure why it would not work in the other room. For the next three days we stayed at the hotel, we did not have internet in one of the rooms. I was just glad that the trip was not for business or something where internet is essential.
- Official Description (provided by the hotel):
- Elegance, Relaxation, and Comfort await you at the Sandman Signature Vancouver Airport Hotel & Resort. Located just minutes from Vancouver International Airport, the property is ideal for business and leisure travelers alike. Guests will be greeted with exceptional services and amenities including luxurious rooms, complimentary high-speed Internet access and airport shuttle, indoor Swimming Pool, Hot Tub & 225 foot long water slide, fitness centre, Indoor Tennis, and Squash Courts. By harmonizing our legendary Sandman Service and Amenities with fresh contemporary design, our guests will experience a refined yet unpretentious quality reflected in the details and service. ... more less
- Reservation Options:
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- Also Known As:
- Sandman Signature Richmond