It's my first time to experience such terrible situation for a 3.5 rated hotel.
there is no micro-wave, no refrigrator, and we were arranged to a distant room far away from lobby where they declared they can provide such facility, AND, there is a quite noisy vending machine beside our room(a broken one since we found other vending machine don't make that kind of noise at all), AND, the room is quite old, the door has a obviously big crack around the lock, don't know what happened to this room in the before. We felt big discrimination for the arrangement and unhelpful clerk from front-desk. They can't move room for me, they were even told me microwave is not a problem, then told me they don't provide microwave at all when I call them again and ask when I can get it.
We booked for two nights, but we just can't stay for a single night at all since my son was crying for the noise and my wife is crazy about the terrible experience of this so called ' luxury hotel'.
tried to call the direct line number listed on the website, just get a voice mail message, left voice mail and get no returned call. called again to their front-desk. the so called manager Jonathan was rude and don't even want to listen why I leave. Felt big discrimination just because I booked it through hotwire for a cheaper price, still not cheap for the room& service.
Stay away from them!
- Official Description (provided by the hotel):
- Elegance, Relaxation, and Comfort await you at the Sandman Signature Vancouver Airport Hotel & Resort. Located just minutes from Vancouver International Airport, the property is ideal for business and leisure travelers alike. Guests will be greeted with exceptional services and amenities including luxurious rooms, complimentary high-speed Internet access and airport shuttle, indoor Swimming Pool, Hot Tub & 225 foot long water slide, fitness centre, Indoor Tennis, and Squash Courts. By harmonizing our legendary Sandman Service and Amenities with fresh contemporary design, our guests will experience a refined yet unpretentious quality reflected in the details and service. ... more less
- Reservation Options:
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- Also Known As:
- Sandman Signature Richmond