We stayed at this hotel one night after a week in Tofino before heading home to PHL. On arrival at the South Terminal, we called the hotel for shuttle pick up and it arrived very shortly thereafter. We returned to the main terminal at 4am (first shuttle time)i the following morning, and the shuttle was right on time. Check in was a breeze, and we were upgraded to a water view room. The Pier 73 restaurant on the waterfront was marvelous. Food was good, waitress superb, and we sat there for a few hours in all - with no one rushing us to move on. The room was spotless as was the modern bathroom. We had a great time chatting with the morning concierge. He was very chipper which is amazing considering the time of our flight. We will definitely utilize this hotel again should our travels take us back to Vancouver. You can't go wrong with this hotel - simply amazing and not your "cookie cutter" airport hotel.