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“The best airport hotel ever!” 5 of 5 stars
Review of Pacific Gateway Hotel at Vancouver Airport

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Pacific Gateway Hotel at Vancouver Airport
4.0 of 5 Hotel   |   3500 Cessna Drive, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)   |  
Hotel amenities
Ranked #9 of 23 Hotels in Richmond
Certificate of Excellence
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“The best airport hotel ever!”
5 of 5 stars Reviewed August 5, 2013

We stayed at this hotel one night after a week in Tofino before heading home to PHL. On arrival at the South Terminal, we called the hotel for shuttle pick up and it arrived very shortly thereafter. We returned to the main terminal at 4am (first shuttle time)i the following morning, and the shuttle was right on time. Check in was a breeze, and we were upgraded to a water view room. The Pier 73 restaurant on the waterfront was marvelous. Food was good, waitress superb, and we sat there for a few hours in all - with no one rushing us to move on. The room was spotless as was the modern bathroom. We had a great time chatting with the morning concierge. He was very chipper which is amazing considering the time of our flight. We will definitely utilize this hotel again should our travels take us back to Vancouver. You can't go wrong with this hotel - simply amazing and not your "cookie cutter" airport hotel.

Room Tip: Waterfront was an added plus.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin M, Front Office Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, August 7, 2013
Dear RosieSPennsylvania,

Thank you so much for your kind words! We love hearing that our guests got the full 360 degree experience with us.

We hope you will come back for a visit very soon. If there is anything I can do to make your next stay more comfortable please feel free to connect with me directly.

Thank you,

Kelvin Monteiro
kelvin.monteiro@deltahotels.com 604-303-1381
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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794 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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English first
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 4, 2013 via mobile

The proximity of this hotel to the airport makes it such an easy choice when picking a place to stay for quick turnarounds. The quality of the hotel itself and the graciousness of the staff make it the best place to stay of all the other "airport" hotels. Their shuttles picked us up and dropped us at three different terminals all promptly, reducing travel times and making an enjoyable stopover. Breakfast is more then satisfactory.

Stayed August 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 31, 2013

Stayed overnight and had no complaints. Excellent service at checkin and checkout. Hotel was comfortable and modern and all the staff we encountered were friendly and helpful. We didn't eat at the hotel so can't comment on food.

Parking is very convenient (our rate didn't include parking which was an extra $14 though). The hotel is located 5 minutes from the airport and the shuttle bus runs hourly I believe so convenient for flight arrivals/departures. Airport check-in can be completed at a terminal in the lobby.

Overall a good choice - we would definitely stay again as long as we could find a discounted rate.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
87 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 stars Reviewed July 30, 2013

Stayed here when I was on a fishing trip to the Queen Charlotte Islands and had to fly out of the Vancouver south terminal for the trip. Very convenient location, close to the south terminal and had a free shuttle to it from the hotel. Service was excellent, rooms were standard rooms that you would expect from a well respected chain like the Delta. They even had a large walk in freezer dedicated to storing all the fish that fishing guest would bring back from their fishing trips. Great hotel, great stay

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mukilteo, Washington
Level Contributor
165 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed July 27, 2013

We were going t'o kayak the Queen Charlotte Islands and found the limited flights expensive ($800 from Seattle to Sandspit). BUT from Vancouver It was only $400. So we decided to save a few dollars and drive the 2 hours north. The next challenge was parking. The Delta offers THE DEAL - $170 for 2 weeks of parking and a one night stay, as well as the advantage of peace of mind of avoiding a border crossing the day of the flight. I may fly from Vancouver more often!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
108 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 26, 2013

Clean, quiet, friendly, inexpensive hotel. Parking for a fee is too much! Lots of parking grounds that should be offered free of charge! Staff and service are great. Wi-fi works very well. Bathroom quite small but sufficient.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billings, Montana
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 26, 2013

I had a quick business trip to attend a meeting in Vancouver, BC. I arrived late at night, cleared customs and jumped on a shuttle directly to the hotel. After just a 15 minute shuttle ride, I was there! It was just after midnight upon arrival.

Courteous staff at midnight is a great indication as to the service level of any hotel. Delta had very friendly and helpful staff to get me checked in quickly and to assist with a wakeup call.

With a 9:00 a.m. meeting the next morning, I needed a good nights sleep. The beds were just wonderful and I had no issue getting to sleep or sleeping the night through.

Upon waking I opened the room curtains and saw a lovely view of the inlet bay with its marina and people out for the morning row on the water. It was such a great setting and a wonderful way to start the day. You should not be disappointed in a stay here!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, August 2, 2013
Dear doc_que

Thank you for taking the time to share your experience with us. We look forward to welcoming you back in the near future.

Barry Johnson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pacific Gateway Hotel at Vancouver Airport

Address: 3500 Cessna Drive, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Richmond
#4 Luxury Hotel in Richmond
#8 Family Hotel in Richmond
#9 Business Hotel in Richmond
#9 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pacific Gateway Hotel at Vancouver Airport 4*
Number of rooms: 374
Official Description (provided by the hotel):
Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more   less 
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Also Known As:
Delta Vancouver Airport Richmond
Delta Richmond
Richmond Delta

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