I stayed here a few years back (prior to the renovation done for the Olympics) and was dismayed by the state of the property and poor customer service. The hotel has redeemed itself. The room (signature king room) was beautifully decorated, although small. The bed was them most comfortable hotel bed that I have slept on in years. The signature club lounge was a bit disappointing compared to others in the brand-- limited selection for breakfast, no honour bar outside of set hours, but otherwise quite nice. i remain disappointed (this is a brand issue-- not a single hotel seems to do this well) that the requests of loyalty guests are always forgotten (eg. bed preference, towels etc). I want to note one thing, however.... I have NEVER (I mean, never ever) seen such amazing bell staff. They were ambassadors for the hotel. Warm and friendly to everyone. They are to be commended, as is the manager who fosters such an exceptional culture).
- Official Description (provided by the hotel):
- Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more less
- Reservation Options:
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- Also Known As:
- Delta Vancouver Airport Richmond
- Delta Richmond
- Richmond Delta